BMO Bank of Montreal

Banks
Hours: BMO Bank of Montreal offers personal and commercial banking, wealth management, and investment services at over 700 locations in Canada. The bank aims to solve all banking needs, including accounts, credit cards, and mortgages. Some customers report positive personal experiences with very professional and dedicated employees who provide excellent, client-focused service and close follow-up, exceeding expectations. However, other reviews highlight significant frustrations. Customers report problems with monthly fees being charged at difficult times and express dissatisfaction with the bank's response to fraud, stating the bank does not reimburse affected customers or proactively monitor for suspicious activity. Some feel the bank is not interested in its customers, citing refusals for basic credit products and a lack of helpful product offers or solutions. Practical criticisms include outdated Interac transfer methods, limited branch hours that are inconvenient for working people, and often long waits with many older people in line. There are also cautions about carefully reading the conditions for account promotions to avoid disappointment.

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1. Saguenay, Quebec