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December 2023 by Raul Chav
friendly staff
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November 2023 by Pauline Gauvin
unacceptable delays on the phone
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October 2023 by midnightman45
Service that really leaves something to be desired, the curly blonde at reception seems super condescending and disrespectful. Not able to get service at this bank without waiting long hours
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August 2023 by Jo Poulin
READ WELL BEFORE DOING BUSINESS WITH THIS BRANCHI have already had difficulty with bmo to manage a rather particular file and I found them incompetent... But this Cibc Chicoutimi branch is on a whole different level... They managed to make me miss my taking possession because they are too incompetent to apply for a bridge loan in order. I gave them about 4 weeks to finalize the file and seeing that the deadline was approaching I gave them another 48 hours to resolve the situation, at the end of the 48 hours they ASSURED me that everything was in order but when the notary asked for the funds they never sent the funds for the bridge loan. I've met some incompetents, but at cibc chicoutimi it's completely mind-blowing. NEVER trust them, they are not afraid to lie to you. I have a family, 3 young children and the movers are booked, my house is sold. I trusted them way too much, it's been several days since I should have canceled the financing with cibc and gone elsewhere but for fear of not having time to proceed with another bank I continued with them and now I risks being seriously in trouble.
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August 2023 by Alexandra Fortier
Terrible customer service.
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July 2023 by Jo Poulin
Service client épouvantable, évitez cette succursale à tout prix. Ça ne peut pas être pire ailleurs!
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May 2023 by John Doe
They never pick up the phone and do not return calls. Almost everytime I have gone in was a bad experience of them trying to change all of my investments to mutual funds...
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October 2022 by Genevieve Raphael
(Translated by Google) Counter 24 hours a day, 7 days a weekClose at 10 p.m. on Thursday.(Original)Guchet 24h/24 jour 7/7Fermer à 22h le jeudi.
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October 2022 by Clementine Tremblay
Non-existent customer service!!!! Waiting, waiting, waiting. I'm going to change places!
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September 2022 by Samuel Claveau
(Translated by Google) They NEVER answer and I mean NEVER on the phone! Can't talk to anyone!(Original)Ils ne répondent JAMAIS et je dis bien JAMAIS au téléphone! Pas possible de parler à quelqu'un!
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September 2022 by Clementine Bergeron
(Translated by Google) Non-existent customer service!!!! Waiting, waiting, waiting. I'm going to change places!(Original)Service à la clientèle inexistant!!!! Attente, attente, attente. Je vais changer d’endroit!
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August 2022 by Mossad Talpiot8200
New to CIBC here.Worst banking services experience of my life and I’m 50 so that says a lot.Will never recommend CIBC to anyone!Spent 45 minutes on the phone to finally being asked to go to a physical CIBC Bank 20 miles from my house so I can reset my password!In 2022,absolutely ridiculous!I had to confirm my identity twice during those 45 minutes each time with multiple questions to answer to prove my identity.If this happens again to me,I will shut down this card in a heartbeat.This is the new Costco CIBC MasterCard,I believe Costco made a big mistake going with CIBC just for a few points more on the bottom line!Really sad!
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July 2022 by Yves Piette
(Translated by Google) The service is execrable. 2 days of unanswered phone message.(Original)Le service est exécrable. 2 jours de message téléphonique sans réponse.
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July 2022 by Kesia Boudreault
(Translated by Google) Seriously, it always takes forever to get the phone answered(Original)Serieux sa prend tellement toujours un éternité se faire repondre au téléphone
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May 2022 by Anthony Decorse
(Translated by Google) good service(Original)bon service
