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November 2023 by Mathieu Fleury
Had to come and close our pool Thursday before noon. Friday evening, still no news... does not respond to emails. Not serious. It’s a shame because the welcome in the store is pleasant.
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August 2023 by Stephan Fortin
We bought a SPA for $13,000 in 2021. ….No after-sales service…. No return calls……. Multiple no-show appointments……Required to call another technician for service and pay to have someone take care of water leaks and electronic control issues…..additional cost on our part …….In short, I strongly advise people against purchasing a large piece like a SPA!!!!!!!
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June 2023 by Mélanie Thibault
Courteous and attentive staff. Reasonable installation time. Competetive price! I highly recommend
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June 2023 by manon vachon
I would like to thank Ricardo Crête for respecting the installation guarantee for my swimming pool, a person of his word and very good work again, thank you Mr. Crête (son)
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February 2023 by Eric Blais
Pool installed in May 2021, we notified them like 1 and a half months after that the bases of at least 2 posts were broken. It is mid-October 2022, despite having restarted them several times, the pool is still not repaired!!! That’s not to mention the fact that we hurt our heels with the bumps on the bottom. They obviously gave themselves 5 stars, half of one would be more appropriate.
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February 2023 by Paulin Cote
Good service
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February 2023 by Iman El Tartoussi Houssami
Not up to the job, I signed with them in March, 2020, they promised to deliver in May same year. They have been dragging till date. Lots of promises and excuses. I had to renew and pay for pool permit twice,they were not able to provide drawings for this year after changes to regulations. Now, I have to play games and call from different phone number so they answer my calls. July 18,2022 , they promised to refund within the next couple of days. Till date,I haven't received anything yet & they are not answering calls, emails or messages. I regret trusting them.
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February 2023 by Christine Lessard
Poor service. Never give any news, always run after them.
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February 2023 by Gilbert Lavoie
VERY BAD SERVICE, NO RETURN CALL. ALSO I HAVE A PROBLEM AND THEY NEVER RETURNED MY CALL. REQUIRED TO USE CONSUMER SERVICES. I DO NOT RECOMMEND THESE PEOPLE.I continue my evaluation. March 2022 my swimming pool has just given up the ghost. She emptied herself. I believe that since the change of canvas that I had with Piscine 5etoiles and which I experienced problems after installation, caused the loss of my swimming pool. Esto of bad service with them. This is no reason not to return calls or not provide service even if you are super busy with jobs!!!! I hope you won't have too many pools to change this year in line with my comment. Have a good season.
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February 2023 by Jocelyn Gagnon
Excellent parts service!
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February 2023 by Audrey Néron
Don't return calls! No more jobs!
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February 2022 by David thibed
I was installed a salt chlorifier for a small swimming pool despite the fact that the capacity of my swimming pool is 5 times that of the cell. For 1.5 years I was looking for why my pool turned green at all times. They never wanted to admit that that was the problem. I found a new cell and fixed my problem myself. They installed a pool cover for me and 2 years later I still don't have the lights that I was promised. No working and organizational method.
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February 2022 by Daniel Campeau
Many appointments not kept, almost $1000 thrown away... having to call on another company to correct the situation... however staff who are doing their best...
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February 2022 by Alain Turcotte
Very satisfied I know who called I recommend it ??
