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November 2023 by véronique Chouinard
I have had emergency consultations with my baby several times and I have nothing but good words for all the staff at this clinic. We always have super good service and everyone is really nice!
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November 2023 by Vadym K
This clinic is very good. I don't understand negative reviews - maybe more from the past? Renovated, clean, everyone is polite. I was here many times with urgent appointments and every time got satisfied with the service.
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November 2023 by lion heart
Clinic with very good Doctor 5 STARS For the doctors..., nothing to say., lousy appointment making service... impossible to answer us by telephone., and this for weeks, online service via internet we still no room for us at the moment. Do we want to make an appointment for later or next month? NO IMPOSSIBLE HE TOLD US TO CALL BACK.. BUT LET’S SEE? WHAT IS HAPPENING AT THIS CLINIC?
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November 2023 by Melanie Di Muro
Dr.chouinard simply listens and finds solutions!Yes the appointment system was difficult some time ago but a lot of improvement since then.Excellent service and very kind and attentive nurse!
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November 2023 by Billybob Desbiens
1 hour waiting on the phone with the same 1 min song.... not easy to stay calm with your music! Several songs in a row would be good if it's to be long like that and get people to respond!
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October 2023 by Ariane Lagacé
Si c'était possible je donnerais 0 étoile. Équipe médicale rien à dire, mais le service de prise de rendez-vous est atroce. J'appel pour une consultation, en donnant mes symptômes on me dit qu'il faudrait vraiment consulter, mais que je dois appeler a 8h30. À 8h30 ''toutes nos lignes sont présentement occupé'' et ce jusqu'à 9h passé. Beau système INUTILE.
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September 2023 by Lofts Sympatico
I was sent there from the Glen in Mtl. I was received within 10 minutes of walking in. The nurse came fairly soon, and did the basics of triage. She informed me well. The doctor saw me soon after that and asked intelligent and probing questions. She arranged for x-rays in 10 minutes. Very good service overall. IlBui I had difficulty later to call in and speak to a human to ask my prescription be relaxed. J D
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June 2023 by Anne-Marie Lafrance
This is the best clinic I’ve ever been to. I am shocked by all the negative reviews. It is extremely easy to get an appointment for the next day using the rvsq website at 12pm or 8pm sharp. I’ve even called the same day to ask if they had any last minute cancellation and they gave me an appointment. Everybody from the front desk, nurses and doctors are extremely nice and patient. The doctors never dismissed any of my symptoms, i’ve always felt listened and well taken care of. On top of that wait times are great and they have Radiography and blood test on site. I really don’t understand how anybody can complain. It is an amazing clinic.
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May 2023 by Livia Negara
This clinic is fantastic! I had horrible pains and called them as they opened to verify if they had any available walk-in spots for the day, and they did! The doctor I saw was amazing, the nurse and receptionists as well. Overall I had a great experience, was greeted warmly, was treated well, what more can you ask for? The facilities are clean and well-maintained, big windows - it doesn’t fell like you’re in a sterile clinic, it feels warm and inviting. I’m so glad I found this gem, I will definitely be going back if ever!
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May 2023 by Tanya Yankowsky
The front desk workers are awful. RUDE, unhelpful, emotionless, sarcastic..my daughter is very sick and they deny her appointments everytime she calls. It's too bad because the drs are fine. Don't go here.
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December 2022 by Steve Tessier
I have my Dr. with these people. To get an appointment over the phone is ridiculous. The line is either busy or they ask you to call back after a few minutes after you select your choices. If you do connect you are on hold. With Me I was transferred to a Nurse after I reached the operator. I had to leave a message. I called back and got on hold again but instead of the operator it went to a message to call back.You could spend all day trying to book an appointment.Note: My Dr. and other Doctors there are Fine.
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December 2022 by sarah cantin
If I could put zero I would… My Family Dr. solicited me back in 2015 to be a patient of his in his early family Dr career. Since then, he always has been the best to help and recommend specialists to assist. The front desk lady- rude… rude.. rude! And there is no possible way to obtain an appointment with him… excuse given by the front desk is “he does not only practice medecin” or “sorry we are two months behind” excuse me? This is unacceptable.
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December 2022 by Valentina O
Trying to get a hold of someone at the opening hour is impossible. From 8 to 9 you get a message saying all the lines are busy. I don't know if this message is here just for the heck of it but for 1h you cannot talk to someone this is ridiculousVery frustrating and seems like people are complaining a lot about this and nothing has been done.Do not waste your time calling.
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December 2021 by patricia gruebl
Very very dysfunctional set up.I have sent at least five emails for, (emergency; semi emergency; followup; ) you name it i did it. Called at their requested times, just to get an answering service. This has been since april. For my Mother's medical condition which is worsening.I get finally an answer and unfortunately it was with a very rude reception. She gave me a date for a month fro m now which i thought was her FINALLY appt, only to be told rudely, its the date they call back to give an appt for my mother.They service and staff at reception has to be changed.Change THE RECEPTION ON STAFF. NEED POLITE , WITH A SMILE, TO SERVE SICK PEOPLEDOCTIRS ARE #1
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December 2021 by Jean.claude B
This is an extremely helpful clinic with professional attitude. The ONLY thing is that if they send you to clinic at 90 St Jean Babtiste in Chateauguay, REFUSE !! It is the worst possible clinic the doctor was very unprofessional and Zero help. I made a complaint with Le Trait d Union and they gave me another clinic to go see.I highly recommend this clinic.