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December 2024 by Mariana Cordero
The lady at the reception is disrespectful, she lacks of courtesy.
By the opposite, the estimators are nice people but just knowing that you have to deal with that lady when you arrive makes the whole experience a disaster.
They didn’t find my spare part but nobody called me to cancel the appointment. They made me waste my time
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November 2024 by Roman Ogourtsov
Amazing job, thank you!
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November 2024 by Edgard Tambe
Get ready, buckle your seatbelts.
First off, for people thinking of using this repair shop, look at the last 5 star review (3 years ago) and that says it all.
We were in an accident, and Jeep had instructed us to take it to Fix Auto. In the beginning all seemed fine, estimation was done quickly and repairs were supposed to start very promptly. Then we get the message that they ordered the wrong parts, need more time, etc. It took 70 days from the day of the accident to recieve the car ''fully fixed'' and no problems at all.
When I recieved the car, the turn signals and DRL had become halogen, not stayed LED's. One headlight didn't work, while the other was clearly broken and leaked water. The bonnet was so misaligned, it would not open without force. They forgot to polish a few spots. Alignement of parts in general was done by a 2 year old. The worst one of all, the headlights were so badly placed that I would blind all drivers with the one working light as it was aimed too high.
I go back, tell them the following, and they proceed to repair the car, but once again, wrong. Remember, one headlight working, one no. They switched them to the WRONG model. Most small issues were repaired, however a error light now pops up on the dash which clearly is not there fault (insert sarcasm). In addition, the headlights are once again so misaligned that you can literally tell in the daylight.
After a lot of come and go, problems with the rental car payment (that they should have solved), the loaner from their garage that barely works even if its a 2022 (again just goes to show the quality of the repair shop), 2 more visits for them to fix the car, and a whole lot of headache, I have finally recieved a car after a total addition of 84 days at the repair shop (and a lot of pressure on Jeep themselves to fix the problems).
THE WORST PART:
Not a single sorry. Jana the receptionnist is the most incompetent and gaslighting person I have ever met. This woman would rather tell you that your file is becoming too thick (meaning too many papers) instead of literally just apoligizing. She yelled at my sister when she was confronted after the first bad repair as apparently we rushed them to fix the car.
Most of the staff have the same attitude like one of the ignorant young repair men who wanted to prove to me that I'm an idiot who doesn't know how to use the unfunctionning screen in their rental car and explain to me how to turn on a car without keyless entry. This happened like 2 minutes after I explained the fault codes and model of headlights that he needs to order.
In addition, half the staff goes on vacation half the time. Completely fine, take a break. BUT COMMUNICATE. I had to re-explain the problems at least to 3-4 directors of whatever as the other one had left for vacation and forgot to write down the repairs (an absurd reason to justify all the bad repairs).
ALL IN ALL, DO NOT CONSIDER THIS REPAIR SHOP. They are so bad that our insurance and many others have started black listing them as they are too incompetent. Get better staff, become more understanding, and at least try. You literally switched out a working headlight that had water in it, to the wrong model. It doesn't take an idiot to figure that one out!
Good luck to anyone who dares coming here in the near future!
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October 2024 by G Coop
Should have read these reviews before allowing my insurance company use fix auto DDO for the repairs to my accident .
When I got my car back it had a variety of unfinished repairs .
when I picked up my car it had an almost flat tire . Turns out there were 2 screws in it from their garage floor .
It did not pass Intact inspection because My windshield wiper spritzer wasn’t working and was returned to be fixed
In addition to the above my high bean light had an electrical problem . Intact told them it was part of the claim and to repair it however they now refuse to repair the light claiming it was a previous accident .
Always read the reviews of companies before you actualy use their services .
Had I done that I wouldn’t have had to go through the aggravation I did with Fix Auto DDO .
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September 2024 by Christina Gritsas
Paolo and his entire staff are very welcoming and friendly!! Great ambiance and energy as soon as you walk in the door. Have gotten a few fixes done on my car here and they are a very efficient & a very professional team!! :)
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August 2024 by Morgan Desnoyers
Worst location in the whole city refuses to repair a vehicle just cuz I'm homeless and it's not even that much damage lady at the front desk didn't even want to look at it cause I mentioned my situation
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July 2024 by Manpreet Sohal
Listen they did their job but it was so annoying to deal with front desk. And the fact that WE had to call to know that our car is ready...Divorce babes divorce
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June 2024 by Aurélien Perez-Schell
I left my vehicle on May 31, 2024 with damage to the left front fender and front bumper. Fix auto carried out the repairs in 2 weeks. They did not do quality control and the front bumper was poorly attached (missing clip). As I walked around the vehicle, I noticed 2 new scratches on the right rear of the vehicle. These scratches were not present when the vehicle was dropped off on May 31. The bodybuilder refused to take responsibility for the damage done to the vehicle while it was parked. I find myself with a damaged vehicle after going to the body shop. A shame!
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June 2024 by Stéphanie Caissy
Job well done, longer delay. But we admit their mistake and even apologize. They returned the car to excellent cleanliness.
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April 2024 by Eddy Abi Nader
Excellent service and friendly people. ??
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March 2024 by farm 1
Those guys are good in repairs, not very good nor excellent. If you lose anything from your car, they never saw it
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March 2024 by Paulian Moscovici
Fast, friendly. Unfortunately you cannot trust everyone.
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December 2023 by Loic Tamo
Don't go to this garage!!!
Do not go there for any problem!!!
This garage totally lacks professionalism. Partial assessment of scratches on the vehicle resulting in additional costs and unavailability of my vehicle for an extended period of time
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December 2023 by Marisol Pizarro
Great service, coffee and a smile😎
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November 2023 by karin haki
Honestly this is the worst type of service I’ve ever gotten. The two ladies at the front desk( one is Véronique the other refused to give me her name and was almost MOCKING me for trying to get her name. First interaction with them was horrible and second one that one lady who wouldn’t give me her name was eating her pizza and looking at her computer while I’m talking to her. They think they can talk to a client like this and not taking me seriously (threatening me and all) because I’m young or something? I even got a voice message from one of them saying “if you don’t pick up your car today we will get it towed and ull have to figure out where it is” what does that even mean?? Literally worst people I ever dealt with. Never again.
