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November 2023 by Leon Harbour
- Customer service without follow-up.- Incompetent management team.- Save yourself the hassle.- They sold me a lemon and they are burying their heads in the sand.- Engine blown (2.4L V4) since last April, director unaware of the problem despite several calls.- No courtesy car.- I regret doing business with Kia/GM.
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February 2023 by Six Ample97
If I could have given it 0 stars I would have given it... Worst experience ever, customer service to die for, incompetent sales advisor, mechanics who break more than they repair, talk to the resident of Gaspe and go see you. .Ah! Not forgetting their superb bodywork department (plus a dump), incomprehensible that it can remain open... Not to mention the untalkable manager who thinks she's a model in a garage then the owner who is a hypocritical ghost with deep pockets ;)AVOID IF YOU LIKE CARS.. YOU WILL BE DISAPPOINTED.. Continue on your way and go to Esso or Chez shell Pelletier. They have quality staff, from the region who take pride in the cars. Simpson only employs immigrants, unable to speak to us.
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February 2023 by Richard Roberts
Had my truck packed and ready to drive home in the morning well went out at 4am to leave and no starter.Had the truck towed to Simpson Auto and even though they were very busy, booked solid they squeezed me in and repaired my vehicle so I could be on my way home the same day.Big thank you to the staff for all your help.
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February 2023 by Olivier Lafontaine
Very poor customer service, especially once you purchase, not even able to return a call. Unable to answer the question, unable to know when, nor how, nor why. Truly a very, very, very big disappointment.
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February 2022 by MJ
Simpson AUTO? More like Homer Simpson Auto. So many likes but no comments on why? Wrong staff tastes. If you want good customer service and knowledgeable mechanics, pass by ESSO!! Also pay attention to the owner.Simpson Auto? More like Homer Simpson Auto. So many likes but no comments as to why? Fake likes by the staff. If you want good customer service and competent mechanics go next door to ESSO!!
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February 2021 by Bradford Bourgaize
New selection of vehicles
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February 2021 by L Laurin (Satan)
No Service, My car broken *sorry we don't do service* when all the other dealerships were open, ultimately I was right to have been purchased elsewhere!
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February 2021 by Mathias Dalier
Excellent welcome. thanks to the whole team
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February 2021 by Gabriel Bélanger
Excellent service! I am not from the region and they agreed to help me out without an appointment during my vacation in Gaspésie.Thanks again!Gabriel and Jessica
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February 2020 by m major
After 1 week of delay without consent and asking for advice, the 2 150 point checks yielded nothing, driving 2 km the engine started to heat up, incompetent mechanic and saleswoman who really doesn't know anything about cars. . . AVOID!
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February 2020 by Sylvie Poisson
Excellent and fast
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February 2020 by Monique Coulombe
Very professional, welcoming and excellent service
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February 2020 by Marie-Pierre Auclair
On the sales side, super good service, but for after-sales service, we will come back, too bad, last vehicle we bought there!
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February 2020 by Myriam Coté
Very good service ☺
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February 2019 by David Baumann
Very warm welcome, we won't just talk about cars.
