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December 2022 by Ella Gervais
(Translated by Google) Ultra young and disrespectful staff, dressed in jogging pants with big hats. It seems that they don't like being there and they should find another job(Original)Staff ultra jeune et sans respect, habillés en jogging avec des grosse toques. Ca parrait qu’ils naiment pas etre la et ils devraient se trouver une autre job
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August 2022 by Linda Longtin
No Service, Needed Two Pairs Of Shoes, Unfortunately I Purchased Else Where, Two Girls At Cash, No Hello, No Service, I Asked For Help, They Look On Device To See Inventory, But Didn’t Have My Size, If They Brought Out More Pairs Of My Size, I Could’ve Ordered.
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May 2022 by Angelique Uwamaliya
I have been a call it Spring customer for a long a time but I recently had a very bad experience at this store, I had bought previously a pair of shoes (high heels) I got home and decided to test the shoes I put the on in the house, I have a carpet in my house so the shoes only got in touch with the carpet, after a few minutes I realized that they were not very comfortable I took them off.When I took them back to this location, the lady at the store took like 5 minutes to examine the shoes, then she refused to take them back she said “she can not sell those shoes because they were used “ I tried to explain to her that I did wear the shoes but did not step outside with them and I only wore them for less than 10 minutes, and she kept yelling that since they were worn she can’t take them back, I felt very humiliated, and I am convinced my skin colour had something to do with her refusing to take the shoes back, everyone was looking at me in the store.I ended up calling customer service, I wanted to send them pictures, I explained the situation to the customer service representative and she told me no need to send pictures that she trusted me, told me she is going to create a complaint case and the director of the store will contact me in the following 48 hours, it was March 23 until this day I never received a call back, I already called 3 times to follow up every time it’s the same story “we will make sure the director get back to you in the next 48 hours!”Any way I took the shoes back to a different location, they accepted them without any problem, I still want to file a complaint about the first store :( here is the foto of shoes she refused to take back!!
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January 2022 by Josty Charlie (M)
the lady there was very helpful!
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January 2022 by Klaus Von Stauffenberg
(Translated by Google) Return, no more than 15 per day, what is that?Made 2 times that I go there for nothing, zero serviceBoycott!!!!(Original)Retour, pas plus que 15 par jours, c est quoi ca?Fait 2 fois que j y vais pour rien, zero serviceBoycott!!!!
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January 2022 by Melanie Tessier
(Translated by Google) Very bad customer serviceReally disappointing(Original)Très mauvais service à la clientèleVraiment décevant
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December 2021 by The soccer Station
They did not want to refund me last time shopping there.
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December 2021 by Nadia Bokri
(Translated by Google) Zero after-sales service, they gave me a payment receipt with a fake credit card number, when I wanted to return my shoes they refused to reimburse me, yet the fault is theirs and not mine.The manager of the store in Gatineau at the center of the walks exactly was not at all professional and she did not want to make any effort to solve the problem in addition they ask us for personal information more than the police check.Until today I have not been reimbursed.It will definitely be the last time in my life that I go to this store.(Original)Service après vente nulle, ils m’ont procuré un reçu de paiement avec un faux numéro de carte de crédit, au moment où je voulais retourner mes chaussures ils ont refusé de me rembourser pourtant la faute c’est la leur et pas la mienne .La manager du magasin à Gatineau au centre les promenades exactement n’était pas du tout professionnelle et elle n’a pas voulu fournir aucun effort pour résoudre le problème en plus ils nous demandent des informations personnelles plus que le police check .Jusqu’aujourd’hui je ne suis pas remboursé.C’est sûre que ça sera la dernière fois de ma vie que je m’adresse à cette boutique .
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December 2020 by Alexandre Piché
(Translated by Google) Customer service remains to be desired. I pay for a pair of shoes labeled at such a price and finally the price is different (more expensive) in the computer.When I realize the error I go back to the Store and show him the invoice and the price tag. she takes the tag off and says she cant do anything.When I call head office they tell me who is emailing and that I should hear back within 72 hours. It's been 3 times that I call back because I have not called back and this for 2 and a half weeks....(Original)Service à la clientèle reste à désiré. Je paie pour une paire de soulier étiqueté à un tel prix et finalement le prix est différent (plus chère)dans l'ordinateur.Lorsque je me rend compte de l'erreur je retourne en Magasin et lui montre la facture et l'étiquette de prix. elle enlève l'étiquette et dit qu'elle ne peut rien faire.Lorsque j'appelle au siège sociale, ils me disent qui envoient des courriels et que je devrais avoir des nouvelles dans les 72h. Ça fait 3 fois que je rappelle car j'ai pas de rappelle et ce depuis 2 semaine et demi....
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December 2019 by Sylvie Drolet
Very good service 🙂
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December 2019 by AH Yaqoobi
Very good
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December 2019 by E P
Will not shop here again. Returned a pair of shoes a few hours after buying them. They didnt work with what I bought them for.
The cashier refused to do the return without a phone number and email etc. I think I've given less information for background checks. And she insisted it was store policy and would not return my money otherwise.
Not worth the hassle and the attitude for not wanting to share personal info.
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December 2019 by Johanne Grondines Larivée
Always great service
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December 2018 by Alexandre Contreras
This is my store of choice for my shoes. Varied choice, lots of interesting sales, friendly staff.
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December 2018 by Vincent Ferron-Boissé
In the store I bought a shoe and we noticed that it was stained on the foot. The cashier therefore suggested delivering another pair directly to my home (because it was the last pair in the store). I accepted and 3 days later, I received the same stained pair at home. Amazing....
