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September 2023 by Jonathan Clement
Very disappointing customer service. Long story short, I was about to leave on vacation and needed a new pair of shoes because of all the walking ahead. I bought four pairs of shoes from four different stores in order to try them at home and return the ones that did not feel comfortable which is common practice. Le Pacha is the only store that gave me a hard time refunding the shoes two days after purchasing them. Initially the employee who helped me specifically told me that I could return them without any issues. Once at the cash, the cashier stamped "final sale" on the bill without me knowing about it. The shoes were 130$ with taxes. According to their return policy, they dont do refunds on "final sale". I tried explaining my issue to the employee/manager without success. I told them to keep the shoes and left without even a store credit. Lesson learned always check your bills after purchasing an item.
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August 2023 by Jessica Duskes
Really amazed at this exceptional service! I ordered my boots about 2-3 days ago and received them today. These particular boots had been discontinued and I was SO HAPPY to find them at La Pacha, and they were super fast to ship and the boots are perfect. Thanks for this exceptional service! Keep up the good work!
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May 2023 by Lise C.
I bought a Woman Ice Ruby boot which is advertised as 100% leather. However, the boots have cracked. I have shown them to a 40 yeay leather specialist who has only found some leather along the zipper.
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April 2023 by Liz White
Great service and amazing selection!
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March 2023 by Marianne Breault
(Translated by Google) I went for my daughter's first shoes because I wanted advice, and I really felt like I was bothering the saleswoman. She didn't seem to want to sell or help. She was very happy to go back to chatting with her colleague when I left, it seems. Really disappointed as these are expensive shoes and I needed some convincing that it was worth it. When you suggest going to see the competitor it's that you really don't want to make money xD Too bad for them.(Original)Je suis allée pour les premiers souliers de ma fille car je voulais des conseils, et j’avais vraiment l’impression de déranger la vendeuse. Elle n’avait pas l’air de vouloir vendre ni aider. Elle était bien contente de retourner jaser avec sa collègue quand je suis partie on dirait. Vraiment déçue car ce sont des chaussures qui coûtent cher et j’avais besoin de me faire un peu convaincre que ça valait la peine. Quand tu suggères d’aller voir chez le compétiteur c’est que ça te tente vraiment pas de faire de l’argent xD Tant pis pour eux.
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January 2023 by Jesse Polowin
Bought a new pair of boots here today and all the employees were very kind and helpful. Definitely would go back and can’t recommend enough.
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January 2023 by Yanie Richer
(Translated by Google) Very disappointing after-sales service (no accommodating person on the phone)And pay attention to the return costs and your packaging!You may end up losing your bargain in the end. First and last time ordering from this company online :((Original)Service après vente très décevant (personne aucunement conciliante au téléphone)Et attention aux frais de retour et votre emballage!Vous risquerez d’y perdre votre bonne affaire finalement. Première et dernière fois que je commande chez cette entreprise en ligne :(
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January 2023 by Joanne Lapensee
(Translated by Google) Beautiful shoes.However, the saleswoman asked my friend (before going to get the boots) if she could afford them.My friend is a millionaire!(Original)Des chaussures de toutes beautés.Cependant la vendeuse a demandé a mon amie (avant d'aller chercher des bottes) si elle pouvait se les offrir.Mon amie est millionnaire !
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December 2022 by Eric Corriveau
Super service
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December 2022 by Hans Daalmeyer
Got what I was looking for
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December 2022 by Tania Chaine
(Translated by Google) I bought a beautiful unicorn espadrille for my daughter at the end of August, she was really beautiful, my daughter loved them and they still cost around $100. After two months of use, the sneakers are completely finished, I have to throw them away! I wrote on the facebook page as well as on the website, I explained the situation and sent photos.. I had the answer that he is sorry to see the state of the sneakers but that it is not a manufacturing defect and that it is an excessive use so they will do nothing……. Excessive use?? How can an 8-year-old (who goes to school every day so he wears his classy sneaker all day) make excessive use of sneakers? Is she supposed to wear them only every other day? Or once a week? Its no sense to do this answer its!!!! Espadrilles are made to be worn every day when you have to go outside!!! No other espadrille looks like it, I am really disappointed with the poor service and we will never buy from this store again, nor from this brand of shoe.(Original)j’ai acheter fin août de belle espadrille licorne a ma fille, elle etais vraiment belle, ma fille les adorais et elle on quand meme coute dans les 100$. Apres deux mois d’utilisation les espadrille son complètement fini je doit les jetter! J’ai ecrit sur la page facebook ainsi que sur le site web, j’ai expliquer la situation et envoyer des photos.. j’ai eu comme reponsse qu’il son desole de voir l’etat des espadrille mais que ce n’est pas un default de fabrication et que cest un usage exessif donc ils ne ferons rien……. Une usage exessif?? Comment un enfant de 8 ans (qui vas a l’e ole tout les jours donc il porte cest espadrille de classe toute la journee) peux faire un usage ecessif d’espadrilles? Est ce qu’elle est suposer les porter seulement une journee sur deux? Ou 1 fois par semaine? Sa aucun sens de ce faire reponde sa!!!! Des espadrille cest fait pour etre porter chaque jours lorsqu’on doit sortir a l’extérieur!!! Aucune autre de cest espadrille on l’air de sa, je suis vraiment decu du service mediocre et plus jamais nous acheteron a ce magasin nis de cette marque de chaussure
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November 2022 by Annie Gosselin
(Translated by Google) Good service and lots of choices for kids(Original)Bon service et beaucoup de choix pour les enfants
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November 2022 by little wink
Somehow a charge was added to my credit card from this place, never shopped here in my life and I never go to this mall, so did my wife, what is up with this, sorry but not positive results for you.UPDATE:OK, now that you CLEARED that up, why not put that info for all credit card users when they all got charged from that name, and, when we call the store in Gatineau, inform your employees this ifo so they can pass it along to confused card holders! I am glad you are a sponsor of this festival but it just comes off as sketchy what was done here. BTW, I cancelled my credit card becasuse of this and had to update all of my accounts because your decision, so, not impressed with what transpired here and I hope you learn from it!
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October 2022 by WillyTheKingQC
(Translated by Google) Pasha's store lol. Good service !(Original)Magasin de pacha lol. Bon service !
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April 2022 by Jeanne Roy
(Translated by Google) This is the place where I buy my shoes, there are beautiful, comfortable and fashionable models today.(Original)C,est l, endroit où j, achete mes souliers , il y a des beaux modèles confortable et a la mode d,aujourdHui .
