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March 2024 by John Burns
This place is fine. I seem to be heading here, more often than my local hardware store. It seems to have more stock and a more full selection.
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February 2024 by Alex
I'm a VIP pro and contractor, worse store ever, understaffed and the VIP desk is SLOW and full of untrained people.go to home depot instead save yourself some headaches
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February 2024 by Guillaume Billette
Good selection and prices. It can be hard to find what you need but that's not really surprising in a hardware store.
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February 2024 by Sébastien “MAKINEN420” Laberge
Claude in the appliances gives excellent service
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February 2024 by Celine Larose
I had great service up to the checkout from Robert. Many thanks for your help. By the way, your online survey is malfunctioning.
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February 2024 by Dawn Thompson
The staff were very helpful. I was able to pick up my new shelf.
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February 2024 by Simon Lemay
Good service but materials are often missing.
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February 2024 by Kamal Otmani
Good service
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February 2024 by Stretch
Excellent hardware store ?️
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February 2024 by Neal Cleaves
Very good store. Staff are always available to help. Most items are logically sorted and organized. Prices for some items are great and for other items are not so great but it is still nice to be able to see products in a store before purchasing.
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January 2024 by Dragan Nevjestic
I shop here often, products are great, prices are reasonable, location is well maintained but a few times they were out stock on common items.Had a misunderstanding on a purchase, was almost a month late but after talking to a manager he honoured the original agreement. Never had an issue returning items that were defective.The staff is friendly and willing to help, but if you need advice, I recommend going between Mon-Fri and 9-5pm. The part time staff, while really nice, doesn't seem to have the product knowledge or building experience. I enjoy talking to Marc, very knowledgeable and experienced!
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January 2024 by Guicho Amador
All hardware needs and construction materials, houseware needs and a lit more.
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December 2023 by P G
The place was out of 1/2”x4x8 drywall. The most standard drywall there is. What kind of horrible management is that ? I even waited around for 15 minutes while one guy said he was going to go find some, and then he never came back. It would seem like the obvious thing to have a bunch of pallets of drywall in stock and when the stock is down to 2 pallets, wouldn’t it make sense to receive more before you’re completely out of stock? Seems like that would be basic stock management that a 5th grader could figure out. At the very least, they could have transferred some over from the nearest Rona 5 minutes away. Had I not waited around for the guy who told me he was going to get someone to bring out more non-existent drywall for me, then I might have made it to the other Rona before it closed. ? As a side note, look at the quality of lumber they are trying to sell. The fact that someone actually put this on the shelf to be sold is downright comical… great if you want to build boats maybe
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December 2023 by Litvinov Valeriy
Now I'm doing renovations. I bought a kitchen in Rhone, Gatineau, Plateau on November 21st that was supposed to be delivered in 2 days. Constant transfers (het of the car, the load is too large), they were delivered only today, December 10, they put it on the street, we were in shock, initially we agreed that it would be brought into the house, from the entrance to the kitchen, only 5 steps. But they did not agree and took away the kitchen. Then we went to Rhone to find out this situation, 4 managers talked to us, they couldn’t do anything. We had to agree to have them delivered today and left near the entrance. One driver arrives and says that I am obliged to help him because he does not have a partner, I, my wife and my two children were in shock... I helped, but a negative impression remained... Dear store manager JEAN MARC, This kind of customer service is unacceptable!
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December 2023 by Kamil Koperski
The main thing that is saving this place is the location.I call them Rona Three. You will always see employers gathered in 3 talking to each other. And I'm fine with it .... however try to ask anyone anything.... The lack of knowledge and lack of efficiency is appealing.Shopping there is an uphill bottle. I tried to order things online and pick them up but this doesn't work either. Expect to wait long time. Until they find the guy.It's such a big difference with Rona in Aylmer.
