-
June 2024 by Mat Brosseau
A big thank you to the team of this branch who saved me A LOT of trouble this Friday pm.. EXCELLENT service thank you again…
-
November 2023 by Tony Vieira
Went in for a faulty credit card. The person at client services counter. Immediately brought us into her office and contacted master card, the usual long wait on the phone only took 3 seconds. She explained the situation to the master card client care person. The problem was resolved in 5 min, we modified the nip and everything was fixed. Amazing service, not sure if the persons name, but it was Tuesday early afternoon.
-
July 2023 by lynda tessier
Poor service, ARCHI-poor!!!!change of planner 5 times in 3 years.No answer by phone when called.They are always on a date or in a meeting.Inadequate investment advice.Closure of current account to save then finally able to pay my account via internet.Reopening of checking account must go to the branch then no longer able to pay my accounts.Quarterly report not available before the 21st of the following month.Do not try to have one if not arm yourself with patience.Absent most of the time, no message of absence finally then wait for us to answer you when they have time.Don't try to get your money because the director is also not here and it takes his authorization to take out your money.FINALLY GO ELSEWHERE!
-
June 2023 by Cloé Loiselle
My advisor Annie Lapointe of branch 02051 is a human, kind person and does everything in her power to offer the best to these clients. I highly recommend her for your finances.
-
March 2023 by Eva Cavard
(Translated by Google) Warm welcome, employees available and smiling! I am very satisfied ^^?(Original)Accueil chaleureux, employé(e)s disponibles et souriant(e)s ! Je suis très satisfaite ^^?
-
January 2023 by Francoise Marchand
(Translated by Google) Great Customer Service. They are all there to make our lives easier and reassure us. Real professionals.(Original)Excellent Service clientèle. Il sont tous là pour nous rendre la vie plus facile et nous rassurer. De vrais professionnels.
-
May 2022 by jayseb
(Translated by Google) Going to the bank is truly rendered an endless span. Delays, bad communications, expectations. 50 minutes just to withdraw money that can't be done at the counter - cause - ridiculous limits.(Original)Passer à la banque est vraiment rendu une travée sans fin. Lenteurs, mauvaises communications, attentes. 50 minutes simplement pour retirer de l'argent qui ne peut ce faire au guichet - cause - limites ridicules.
-
February 2022 by Martin Bersier-Carpentier
(Translated by Google) Worst opening hours imaginable. Really frustrating.Edit: It is not indicated on the internet, but it is possible to go there Tuesday to Thursday until 8 p.m. (just the reception).Point that affects the bank more than this particular branch: NATgo has not been available for several weeks and it is also very problematic.(Original)Pire heures d'ouverture imaginable. Vraiment frustrant.Edit: Il n'est pas indiqué sur internet, mais il est possible d'y aller les mardi au jeudi jusqu'a 20h (juste l'accueil).Point qui touche plus la banque que cette succursale particulièrement: NATgo n'est plus disponible depuis plusieurs semaine et c'est aussi très problématique.
-
February 2022 by Sébastien Giroux
(Translated by Google) Very good service, among others from Chantal Papineau who always has good advice and is a very good listener.(Original)Très bon service, entre autre de Chantal Papineau qui a toujours de bon conseils et une très bonne écoute.
-
February 2021 by Jean Pelletier
(Translated by Google) I understand the stress associated with Covid-19, but manage your aggressiveness towards customers. This is unacceptable.(Original)Je comprend le stress relié au Covid-19, mais la gérer votre agressivité envers les clients. C'est inacceptable.
-
January 2021 by maurice payment
Very good personal welcome, very good services
-
January 2019 by Jeanpierre Tremblay
Well ordinary!!! Mistakes on top of mistakes!! Voicemail all the time, etc...😡😡
-
January 2019 by nicolas tremblay
Good bank
-
January 2019 by Julie Dubé
The telnal service is very good, but phew the Bnc of Granby I don't know what's going on but the mortgage service is very bad my first meeting was at the end of February and still nothing signed. I'm completely forgotten and I always have to get in touch to find out what's going on. A lot of personnel changes are discouraging and it just makes me want to take all my money out and invest it in another bank. I have been a customer for over 25 years :/
-
January 2018 by Sonia Proulx
You have to be very patient because the wait is endless every time.
