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May 2025 by Alex H-P
I honestly wish companies would stop using UPS. They are, without a doubt, the worst shipping company I’ve ever had to deal with.
Packages are consistently late, and deliveries are often pushed back to a later date. You can never rely on their estimated arrival times.
They frequently mess up deliveries—sometimes sending packages to the wrong address—and for some reason, they almost always require a signature for release.
I had a delivery scheduled for today. Since a signature was required and the package was important to me, I stayed home specifically to receive it.
The estimated delivery window was between 9:00 AM and 1:45 PM.
Then, around noon, the window was updated to between 12:00 PM and 4:30 PM.
Of course, it’s now past 4:30 PM and I’ve received nothing. I can’t help but feel a sense of déjà vu, because this is almost always what happens when I’m expecting a package from UPS.
UPS is consistently a bad experience, and I truly wish I never had to deal with them again.
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November 2023 by Mickey
Worst delivery company ever!! They simply drop the package at the doorstep, take a picture and leave! No email or text confirmation that it has been delivered or even make sure that the recipient gets their package!?? They are simply encouraging package thiefs and helping them rob us, and the worst part is if a package gets stolen and you make a claim, they simply send you the picture saying they delivered it… I can only imagine a UPS driver, placing the package on the doorstep, take a picture then leave with the package and say he delivered it!
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September 2023 by Lyne Lefebvre
Unfortunately there is no drop-off point in Acton Vale.
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July 2023 by Amélie
Pickup planned the package is more than 1m high placed outside in front of the door with a note written in large pick ups and if there was a need for a signature to knock at the apartment next door (where I was approximately 10 minutes into the whole day, I call and they tell me the delivery man came but did not pick up the package which had to leave urgently for today at most ??
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February 2023 by Mélanie Ranger
I had to return a package via UPS. I had an easy time finding the place. Fast service and the package reached its destination very quickly.
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February 2023 by Christian Robillard
Very good service to all my deliveries, thanks to the UPS team
