Koodo Shop / TELUS, a local telecommunications provider, is known for its exceptional customer service and knowledgeable staff. Customers consistently praise the patience and compassion of the employees, particularly Émile Valois, who goes above and beyond to assist even the most technologically challenged clients. The team at Koodo Shop is described as "amazing," with staff like Alexandre and Mathieu providing personalized attention and tailored solutions to meet the unique needs of each customer. They take the time to thoroughly explain products and services, ensuring a smooth and satisfying experience. While the majority of reviews highlight the positive aspects of Koodo Shop, there have been some instances of dissatisfaction, such as receiving unwanted messages on a customer's phone. However, the business is generally regarded as a reliable and customer-focused provider, with a welcoming and well-maintained physical location that offers a variety of services and amenities. Overall, Koodo Shop / TELUS is a trusted telecommunications company that prioritizes customer satisfaction through its attentive and dedicated staff, making it a popular choice for local residents.
Depuis plusieurs années que je fais affaire avec Koodo aux Galeries Joliette.... plus spécifiquement avec Émile Valois.... il est super patient avec moi... je suis une ptite vieille de 74 ans... alors pas très bonne avec l'électronique... il prend toujours le temps qu'il faut pour tout m'expliquer... read full comment
February 2026
depuis déjà très longtemps... je communique avec Koodo aux Galeries Joliette.... il y a un employé qui se nomme Émile Valois.... doué d'une patience inébranlable... de compassion pour une ptite vieille de 74 ans qui n'a pas beaucoup d'expérience avec l'électronique.... il est... read full comment
December 2023
Thanks to Mathieu for his excellent service, patience and expertise.They made me an offer that saved me money, listening to my needs throughout the process.
