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December 2023 by Francis Begin
Verry unsatisfiedNever requested to ship to a collect point.Give me wrong adresse.
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August 2023 by Hans Bergman
1) the delivery person didn’t even try to solve the problem (missing apartment number, which they called him to inform later.) I guess he wanted to get home 10 minutes earlier and watch Netflix.2) Got a phone call from Customer Service (?) but even at the loudest volume in my phone it was difficult to hear what the person said. I couldn’t hear his name, nor could I hear the phone number that he states speedily and unclearly.3) Then went to DHL’s local customer service office, only to deal with people who seemed annoyed by the fact that they have to work.I can’t wait until robots have replaced these people..!
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August 2023 by Q L
Not a good experience.. won’t use DHL again3 packages scheduled for same day delivery, only one arrived. The 2nd package arrived the next day, the 3rd package arrived on the 4th day… looks like DHL doesn’t know what they’re doing…Why can’t the 3 packages be delivered at the same day same time? I’ll never know..
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July 2023 by Vassif Aliev
Worst service ever. I paid extra for express shipping and they never delivered, I had to go pick it up and they had lost it.
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July 2023 by Paula A
I went to the service point ... arrived at 5h45pm and it was close...but it says open until 8pm on google anf eveb on their Window... i'm VERY disappointed.
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June 2023 by Gigi Aloha
Wost delivering service!!!They let you schedule your delivery to make sure someone will be home but do not respect it! Then they send you an email saying no one was home WELL OBVIOUSLY if you come at a time I did not choose because I KNEW no one will be there. Do not give the option if you will not respect it. And then you have to play games with them to know when you will get your package because they can never give a straight anwser.Can’t believe companies still work with them!
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May 2023 by Francis Fokom
I always have a great experience when I go to Lachine.Any problem? NO problem! This time, Harry took care of the situation.Problem solved!5 stars!
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March 2023 by LUCO
Don’t like customer service, black lady , impolite,looks tire,frustrated, sad,maybe she is not pay enough to minimum respond a “”good morning “She doesn’t know works like “. “thank you “You are welcome “.Lack of manners.
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March 2023 by Zakaria Belkastalii
They give the acces to manage your shipment (time, location…) but in the end they do whatever they want not what you’ve asked for !!!
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March 2023 by kexin zhang
Worst customer service ever for the employee name ShilaDHL usually help provide print label and this lady ignore my request and I haven’t finish talk to her she already pass me and speak to next clientNever recommend for this employeeGoing to report to head of office too
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January 2023 by Avee
Bad service. Please use some other service for your courier. They never attempted to deliver my package and make update on website that the driver is on delivery.I call DHL many time this but everytime make some excuses and will deliver tomorrow but in the end I went to pick my own package. Please use some other services.
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December 2022 by Ludovic Gagnon
Really impressed with the quality of the service at DHL. I feel like my stuff was packed, carried and treated with respect. Really straight forward place!
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November 2022 by Carole Newman
Appalling customer service. (DHL Lachine) No possibility of talking to any humans when deliveries go wrong. Endless lengthy menus on the customer service phone number and then the robot finally ( if you're lucky) offers to transfer you to a human, then fails to do so. Does DHL believe that customers have all the time in the world to waste on their automated phone lines? I took a day off work and still don't have my delivery! DHL messaged that they had tried to deliver and I was not at home but they never even posted a notice on my front door. They never came to the door. I was there at home waiting.
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November 2022 by Xinsen Wang
Make sure the delivery person get a SIM card and know how to make a call properly. I have to go pick up the package myself, because I was “never at home”after this person “called me three times” : )
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October 2022 by Jennifer Khayat
Lost parcel. It was out for delivery now it has disappeared. Been contacting me for 3 weeks asking me to wait for updates when they clearly misplaced it. Useless customer service
