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February 2024 by TB Management
This is literally the worst business you'll ever have the displeasure to stumble upon. These are thieves, liars, money hungry narcissists, family owned business that will use any opportunity they can to dry you out of the last cent you have, so the women in the family could afford more plastic surgeries :DDo yourself a favor and buy jewelry from a business that cares about you and the items you will be wearing on your body.
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October 2023 by Jay voorhees
Terrible customer service. Super aggressive sales tactics. Not helpful at all and just plain rude even when just browsing. The gentleman that works there could not have been more off putting to myself. Very forceful sales wise. I have many watches (AP/Rolex as well as lesser brands) and I am very knowledgeable but I was treated as stupid. I usually deal with some of the kindest and most helpful jewellers. He was just plain rude and no help at all. Why would you not help your customers and treat them well? I guess they don’t want repeat business or any business at all. I guess their rating (2.7 on google) reflects their business practice. Avoid at all costs. Smarten up.
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October 2023 by nicole mishin
Ordered an engagement ring for my man, I stressed that I need it delivered for a certain date so I'll be able to give it to him on our anniversary, they promised a rushed service, ended up arriving really late and with a scratch on the ring. I am so deeply upset. Thanks for nothing Monaco. Also, the young worker there is unknowledgeable and rude. Unbelievably bad experience
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June 2023 by Bingshan Nalan
I took my Pandora to do the cleaning. The boss said that unless I buy products in their store today, or the cleaning will be charged. This is the first time I know that Pandora’s cleaning service is charged. She asked me if I buy product from her today. I said I have no plans to buy a new Pandora today, she returned the bracelet to me and said that you could clean it yourself
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June 2023 by Jaz cadelino
Very rude customer service! The tone of her voice is very discriminating. Never go to this store
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May 2023 by Katherine Lecours
I went here and the service was amazing. I was looking for a couple items to buy as gifts and the manager was the sweetest and most helpful. I would definitely recommend this place!
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April 2023 by Queen Kat
I went here and the service was amazing. I was looking for a couple items to buy as gifts and the manager was the sweetest and most helpful. I would definitely recommend this place!
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April 2023 by Rachel Gockley
very good service! they were very welcoming and helped me find what i was looking for
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March 2023 by caldeen benn
Horrible customer service. Went with my boyfriend to purchase a ring. They told me I had a year for exchange. I called them recently to get a bigger size and the lady on the phone is telling me I only had 10 days to exchange. I Told me I had the wrong store when their store name and everything is on my receipt that I kept. They did nothing to help me since the mistake was made with from one of their own employees. Do not go there.
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March 2023 by eRrEUr ShAdOw
Worst place they don’t care about customer they want cash that’s it this is a picture of my chain I asked twice about getting it better they laughed at me and didn’t wanted to refund me the manager was scared of us that she didn’t wanted to talk to me or my mom she said there is nothing to do that’s our best so after 2 times I got it back broken in 2 pieces don’t go there they are disrespectful to anybody and they laughed because you want a refund
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March 2023 by Eva Ct
Worst place they don’t care about customer they want cash that’s it this is a picture of my chain I asked twice about getting it better they laughed at me and didn’t wanted to refund me the manager was scared of us that she didn’t wanted to talk to me or my mom she said there is nothing to do that’s our best so after 2 times I got it back broken in 2 pieces don’t go there they are disrespectful to anybody and they laughed because you want a refund
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January 2023 by arwa degachi
Only one worker and they make you wait for too long
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December 2022 by Geoffrey Bell
Thieves, pandora was offering 30% off all charms, they advertised it in the window. Bought a charm, got home and noticed they changed full price. My fault for not checking at the cash, however I will never return to these crooked thieves again.
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November 2022 by MZ
Literally the worst staff. Management needs to re-evaluate their attitude towards to costumers. Staff just randomly stared at me like I was exchanging a non-pandora item. This place needs new people
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November 2022 by Preet Preet
worst experience, i went there to exchange a gift, two women working there treated me like i was taking it for free, so rude and showing zero interest in showing products to me. please behave nice when customer come to your shop to buy something.
