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February 2024 by Vinny Dumas
The store is clean and the prices are affordable.
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December 2023 by hardy saldana
Excellent products
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November 2023 by Zahraa Qusairy
Very bad customer service, long waiting in the queue to change an item, where simply they should have a separated casher for this purpose. Common sense, no need for high IQ to figure it out by the management team.Also, the other worse experience is no money return. Only store credit!No more shopping from Urban Planet
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October 2023 by flo her
If you want the best experience ever regarding taste , fashion and professional knowledge then ask for KEIRA!⚘️⚘️⚘️She is the best sales person on the floor at Lasalle Urban Planet store!!??Thank you Keira!
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August 2023 by Dorcas Ndovie
Very rude cashiers not that it matters but you need to work on your altitudes?
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July 2023 by Z Wu
Very unsatisfactory shopping experience, unacceptable return policy. I returned the item the next day with the tags intact and I couldn't get my money back. Such merchants are destroying the good business environment we have established. So I would like to remind everyone to be cautious in consumption in this store.
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June 2023 by Be Tsy
Great! Got the help I needed and the items I wanted. Same as the website.Can be out of stock of popular items quickly. So grab your goodies while you can ?
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May 2023 by Genevieve Viau
Honnêtement votre concept d’essayage avec les miroirs à l’extérieur devant les caisses est vraiment horrible. Les gens regardent et personne ne peut aider pour les grandeurs. Les employés ont l’air malheureux à travailler là. Vous avez les mêmes commentaires depuis des années alors il serait bien de les lire au lieu de toujours répondre que vous avez à cœur notre opinion.
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May 2023 by Famn L
Really bad return policy. The only nice person was the white girl in the changing rooms other than that worst experience ever. I bought stuff worth of 250$ but I ended up wanting to return a few things. They only give you store credit, it has only been a couple of days. When I asked the cashier she told me you have thirty days, without ever mentioning that it would only be store credit. What kind of system is that. People should be able to get their money back. Bad experience, bad return policy and bad customer service. Store was also very messy and changing rooms needed to be cleaned with more lighting and mirrors inside!
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January 2023 by Amirali Amirjabbari
Poor communication, miss management, rude staff!! Avoid this store! Disgusting, unprofessional, rude, and impolite staff!Imagine i was there with my pregnant wife to exchange something! First we faced with a complete rude behavior at the cash ( the guy said i am the head manager!!!) after back and forth he suggested us to exchange the product at the store to keep the previous promotion that we got. Then we chooses another product equivalent to the same price with the difference of $10. We left the store and then in 2 hours we figured out they charged us $ 30 something instead.We came back we went through the same guy and he said no i did not charge you extra but i charge you the price of the product that you got as a promotion!!!!!!!! Then we asked him ok it was a miscommunication so please refund the new items. He said no way i can only give you a gift cart but still i am charging you the price of the gift which was supposed to be a promotion. Anyway, after 1 hour discussion he said I am the manager and this is what it is! Finally he did everything he wanted i. A very rude, unprofessional way and attitude. It wasn’t about $30 but it was all about customer care and service. There is no sense of customer service there and they do not value about making customers satisfy. He just ruined our new year and our shopping night!!Even there is no one to answer your questions in a proper manner. Even they did not bother themselves to make us happy or satisfied.THIS IS WHAT IT IS!!!Urban planet if you want to keep this store at least spend some money and send your staff to the right training to obtain customer service skills. And put a real internal manager there not an amateur cashier!Do not recommend at all.
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January 2023 by French M.
Always great bargains period. Stylish and fast trending for a decent price. The only issue bout their clothing is durability. Clothes wears out faster than most other brand I buy but still worth it for the money.
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January 2023 by shadi dilmaghani
No customer service at all! Stay away
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January 2023 by Sarah Dawas
Horrible! Pauvre service à la clientèle je suis venue demander à une des employées combien était le prix d’un article elle m’a dit sa coûtait 3$ et lorsque je me rend à la caisse la madame au cheveux orange direct elle me dit sa coûte 5$ j’ai dit d’accord je vais les prendre mais elle ne voulait pas me le vendre elle a pris mon article et l’as caché pour elle je l’ai demandé de me les redonner elle ne voulait pas j’ai quitté le magasin! Je ne remettrais plus les pieds là-bas elle était horrible avec son attitude.
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January 2023 by Shabnam Dilmaghani Oroomiyeh
No recommend at all because they do not have proper qualifications on customer service and their goal is to only charge customers as much as they can.They are so rude and insulting me. Not only they did not apply promotion of the day on my bill but also they charge me extra. In this situation the manager of the store came to me and said this is what it is instead of find a solution. He even did not listen to me while I tried to explain for him.Honestly No matter to the money, I was waiting in a line for 45min and this bad attitude ruined my whole day because I am pregnant and I should go to hospital after having this issue with all stressed that I had doctor said I have to rest at home which also ruined my holidays.In one word this is scandal, with awful and disgusting services.
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January 2023 by Farzaneh TeimoorianFard
I was there tonight with my family. Very rude staff, there is no customer caring. The young man was a cashier, head supervisor , store manager and imagine even if the customer is wrong he is saying to customer , it is what it is and go to hell if you are not happy. In the 21st century that was a surprise.
