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September 2023 by Johanna El-Hayek
I had an order to pick up from the store. I arrived two minutes earlier than the opening time and sent a message to the pick up number. I decided to go in a few minutes later (past 10 am) to save time (wasn't sure if the texts were read quickly). The employee who handed me the parcel was a little rude and said "we open at 10 not at 9:57). Just wanted to express that it wasn't a nice thing to say to a customer. Thanks
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June 2023 by Jess Jaber
Always great service from Zulema in the Baby section. She always served us with pure honesty and patience. She works with her heart and it shows. Thank you very much for your wonderful customer service! Your willingness to always be available and serve us immediately is greatly appreciated. I advise you to come to baby r us/toys r us in Daniel-Johnson Laval for impeccable service from all employees.
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April 2023 by sima abdul rahim
Pooja served me so well thank you very much baby r us
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January 2023 by K F
Excellent service, Georgia was really nice, great service, very good advice, no sales under pressure or oriented towards the most expensive products. Really an excellent team, we will go back and besides, we went back the next day.The prices are reasonable and a huge thank you to Georgia for her outstanding service!!!
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December 2022 by Christophe Fadainia
Wow great experience at Baby R us in Laval today. Me and my wife were looking for a car seat and stroller but we didn't have any idea where to start and what to look for. After asking one of the employee, our questions were unanswered because of limited knowledge (not her fault) but she was very nice and welcoming. She tried her best to help us but couldn't answer more of our questions. Luckily after 10min we met another employee, her name is Rachel, and she was amazing. She answered all our questions like a pro. She went above and beyond to provide us detailed information about the different brands, products etc. After 20min discussing with her about car seat and stroller,e and my wife found the perfect model we were looking for our baby. If the branch manager or any upper management is reviewing my comment, I would like you to give a huge kuddo to Rachel who is working Sunday 26Jun2022 at Baby R US in Laval. Personally, she deserves an increase or a gift because she is a highly skilled and valuable employee. I have never seen such great and knowledgeable employee taking her time to go through each question one by one and explaining differences between the models. I highly recommend your baby r us / Toy R us because of your great employees. They deserve a great recognition for their hardwork and customer service. ? I will definitely come back and buy from your store. Special recognition for Rachel, she is amazing ? ?
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December 2022 by Sarah Samynaden
We visited babies r us on Sunday September 4th to open a registry. After speaking to an associate she opened up the account online and basically told us to use the price tag to add any items to our list.., as first time parents this was a daunting task as we didn’t know where to start then we fell on Rachel…. Not only was she EXTREMELY knowledgeable but this employee went above and beyond to help us with our choices she was incredible to say the least very patient, motivated and genuinely caring. Manager/ Director of the store I hope she gets the recognition she deserves definitely deserves more than just a raise . Thanks again Rachel!
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December 2022 by Tati Tara
If you are planning on having a baby registry, DO NOT GO TO BABIESRUS. I made a mistake and thought that this store is reliable and decided to have a baby registry at BABIESRUS. I selected 75 items and sent the link to my guests. Please note that a lot of items cannot be bought online, you have to go to a store. Not a great experience when you have guests who live outside of Canada. One of the items on my registry which is a baby crib mentionned as bought. I was happy of course. After waiting for 2 months, I have not received baby’s crib. There is no customer service and when you call the store, they tell to go online and chat with a representative. I was told the item was bought online but no one can tell me where the item is and what is the status of its shipping. This is very frustrating experience for a mom to be. I will never recommend this store.
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December 2022 by Ricardo Salinas
Good place to buy kids toys if you're on the hurry!!
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December 2022 by Flex Mtl
Very helpful staff!
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December 2021 by Vana Vanian
Today I needed some help finding a kitchen set found online only. Alex was nice enough to look in his system and found one in stock at their store. Very satisfied with his service because he took the time and actually found it in store.And Georgia is always very nice at the cash. Very sweet and is fast for checkout!Thank you
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December 2021 by Luisa Denisia Perez
I've always had good experiences here. I've done a baby registry and it is also my go-to for carseats or specific toys for my boys. They have a good selection.Georgia, A. has always helped me out in exchanging or looking for products that I could not find on the floor. She's very kind and helpful.
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December 2021 by razzledazzle818
Thanks to Alex again for his excellent service. I've known him for many years now and everytime he is there he always welcomes and helps you. Don't wait till the last minute especially with this pandemic. Get your Halloween stuff before the rush.
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December 2020 by Joshua Gagnon
No one to answer our questions, then we were poorly guided, we arrived there with $1000 to spend on our baby, we were shocked and left empty-handed... Very disappointing, I don't recommend going there. everyone!
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December 2020 by Charlaine Landreville Pelletier
Me and my spouse were treated to impeccable service! ??☺️
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December 2020 by Kaoutar
A very good service, thank you for the service
