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December 2023 by Benjamin Brunelle
To Whom It May Concern and Informed Customers:Last night, my attempt to exchange shoes at your establishment turned into a frustrating and disappointing experience. I purchased a pair on November 28, 2023, but they are causing me intense foot pain due to a medical condition. With orthotics prescribed by a podiatrist, I requested an exchange.However, the response from the cashier and the assistant manager, "Christophe", was anything but accommodating. They categorically refused, arguing that the shoes, worn outside, are neither refundable nor exchangeable. This policy, not mentioned during the purchase and absent from the invoice, contrasts sharply with the information Fatimazahra provided to me during the initial transaction, highlighting its exceptional service.This experience not only damages your establishment's reputation, but raises major concerns about the communication of return policies and the quality of customer service. As a loyal customer, this situation has deeply disappointed me, calling into question my trust in your brand. I hope that you will take measures to rectify this situation and restore the satisfaction of your customers quickly if not having to initiate judicious procedures.
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April 2023 by Eunice P
(Translated by Google) Terrific service!!2 employees 10:15 AM Sunday. I thought I'll enjoy the moment we open it will be less crowded. 3 pairs of shoes that made me want to buy. The 2 employees behind the wall came out to see me, none greeted me, not even a hello. They went back behind the wall and they are more visible. So I wasn't there to wait to be served. I'm really sorry but before it was something else. Now I gave a star to be able to express my disgusting service experience. No customer interest.(Original)Un service Terrible!!2 employés 10:15 AM dimanche. J'ai pensé je vais profiter dans le moment qu'on ouvre il aura moins de monde. 3 paires à chaussures qui me donnaient le goût d'acheter. Les 2 employés derrière le mur elles sont sorties me voir, aucune accueille même pas un bonjour. Elle sont retourné derrière le mur et elles sont plus se rendent visibles. Donc j'étais pas là pour attendre être servi. Je suis vraiment désolé mais avant c'etait autre chose. Maintenant j'ai donné un étoile pour pouvoir exprimer mon expérience de service dégoûtant. Aucune intérêt pour la clientèle.
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November 2022 by fatiha ous
(Translated by Google) 2 visits to this store and the 2 times I did not have good service:First time I asked for a size and the gentleman insisted on bringing me another size: I know my size so there was no doubt about my requestToday, another visit and they follow you, don't give you enough space to shop quietly and without a smile from them.(Original)2 visites a ce magasin et les 2 fois je n’ai pas eut un bon service:Première fois j’ai demandé une taille et le monsieurà insisté pour m’amener un autre taille: je connais ma taille donc il n’y avait aucun doute sur ma demandeAujourd’hui, une autre visite et ils vous suivent a la trace, ne vous donnent pas assez d’espace pour magasiner tranquillement et ce sans aucune sourire de leur part.
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March 2022 by Marouane Najar
150$ boots did not last more than one winter.
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February 2022 by Robert Young (Montreal Home Inspector)
Good collection of Clark shoes. Sales person could be more dedicated and knowledgeable about how to properly fit a shoe on a foot instead of selling a shoe... There is a huge difference.
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February 2022 by Peter LaPointe
Friendly and helpful staff, we were helped very quickly and we felt well taken care of.
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February 2022 by naimie inman
Found my favorite sandals on sale
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February 2022 by Orzugul Kamolova
Always buy shoes there. Go to place.
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February 2021 by Roberta Pucella
Excellent service! Very professional and really attentive to their custumers needs.
