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December 2023 by ricardo reno
Bought 38K used car from them, including "NEW" winter tires. Upon installing and inspecting, tires were not new. Emailed them to let them know, and no reply at all. Decent experience with them until this. In the end? Another untrustworthy car dealer.EDIT: Thank you for your wordy reply. Volkswagon. Go ask your sales guy Nicolas to answer his email. Isn't that complicated
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November 2022 by Dlk DL
(Translated by Google) Today October 28, 2022 I went to the dealership to order my future Audi E-Tron Q4 Electric I had the chance to be served by Alexandre Kelly the sales manager ???????????????????????????????? and Alexandre ???? ???????????????????????????? the seller also what more can I say that I am always amazed by the service I receive! Alexandre Kelly is the sales manager who is really in his place in the automotive field for sure ???? and he sees that he is committed to fully satisfying the customer! He is also very very available for discussion…. and listen …….. what the customer has to tell him or the questions that the customer asks ….. also we understand this and listen thank you ☺️ very much …….. Alexandre the seller is altogether exceptional too! During my phone call with Alexandre the seller, he was not afraid to take all his time in order to adequately answer my questions, therefore listening and communicating remarkably! You know I'm not at my first Audi but at my 4th Audi when I get my E-Tron Q4 and I'm say the very faithful to Audi it's simple car very fun to drive .... impeccable quality……. and the WoW service ….. very very Human and yes speaking of service which exceeded my expectations in terms of professionalism! Anyway please ???? could you send the message to Alexandre Kelly as well as Alexandre that Madame De Luca is more than satisfied ???????????????????????????? and that due to the service I receive every time I go to the dealership to treat customers from the kind you will assured to keep them…. but obviously having others also Audi is prosperous thanks to an exceptionally dedicated team…….as well as HIGH QUALITY cars…..I know very well what I am talking about???????????????? a big big thank you to the Lauzon group!(Original)Aujourd’hui le 28 octobre 2022 je suis passer en concession pour commander ma futur Audi E-Tron Q4 Électrique j’ai eu la chance d’être servi par Alexandre Kelly le directeur des ventes???????????????????????????????? et Alexandre ????????????????????????????????le vendeur également quoi de dire de plus que je suis toujours épaté par le service que je reçoit ! Alexandre Kelly est le directeur de vente qui est réellement à sa place dans le domaine de l’automobile assurément ????et sa ce voit qu’il a à cœur de satisfaire pleinement le client ! Il est également très très disponible pour discuté…. et écouter ……..ce que le client a à lui faire part où les questions que le clients ce pose …..aussi on ce rescent comprit et écouter merci ☺️ beaucoup…….. Alexandre le vendeur est somme toute exceptionnel également ! Lors de mon Apel téléphonique avec Alexandre le vendeur il n’a pas eu peur de prendre tout son temps afin de bien répondre adéquatement à mes questions donc d’une écoute et communication remarquable! Vous savez je ne suis pas à ma première Audi mais bien à ma 4 ieme Audi lorsque j’aurai mon E -Tron Q4 et je suis disons le très fidèle à Audi c’est simple voiture très le fun a conduire…. de qualité irréprochable……. et le service WoW …..très très Humain et oui parlant de service qui c’est dépassé mes attente en terme de professionnalisme! Bref SVP ???? pourriez vous passer le message à Alexandre Kelly ainsi que Alexandre que madame De Luca est plus que satisfaite ???????????????????????????? et que du au service que je reçoit à chaque fois que je vais en concession à traiter les clients de la sorte vous allez assuré les garder…. mais évidemment en avoir d’autre également Audi devient prospère grâce à un teams exceptionnellement dévoué…….ainsi que des voiture de HAUTE QUALITÉ …..je sais très bien de quoi je parle???????????????? un gros gros merci au groupe Lauzon !
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January 2019 by martine kurtzweg
Unfortunately the archetypal car salesman. Very dissatisfied with the seller's service and after sale of a used vehicle, supposedly certified. Pathetic.
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January 2019 by Nath
Not having anyone at reception to refer us to a salesperson is neither strong nor acceptable coming from an Audi dealership.
