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October 2024 by Alex D-C
Thanks to Stéphanie and Gilbert from the service and to the entire team in Mike's mechanical workshop, you found solutions and provided excellent customer service. See you again in spring ?
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October 2024 by Ursula Koniec
Fire service for my winter tires ?
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October 2024 by Rose C-Laurendeau
I had a superb experience once again at Landry. Specially thanks to Martin who made my experience even more enjoyable. Whether it was during delivery of the vehicle, he took the time to explain everything to me until I was comfortable with my new car. Then he also helped me with a problem that appeared in my vehicle, he made an appointment for me, he made sure that everything went well. He shows a lot of dedication to customer satisfaction. He is always available to help.
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October 2024 by F S
Bought new Jeep Wrangler 4xe in July. 2nd time my vehicle is at their service centre. Today is day 17 and they still have no clue about what the problem is. Even when they say they will keep me updated, they don't...
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October 2024 by Yann Deslauriers
I had a rental of a jeep with them and for the preparation and sale / Rental #1 I had nothing to say about the Jeep Gladiator my end of rental ended at the end of September so I was looking to either buy back the vehicle or leave with it a new rental / Purchase of a Jeep Wrangler with the same Options that I had on my Gladiator, So I looked at the Options that I had but with the experience at the end of the Rental I decided to go elsewhere!!! After-sales service at the end of the rental a big ZERO, My salesman Brian with whom I did business was number #1 Courteous with his heart on his hands and tries the best for his customer and for the dealer, On the other hand Stéphane a great talker and boaster (Response from him: In any case I don't care about your Gladiator we are going to return it as SCI the Jeep Gladiator and Wrangler have lost a lot of resale value) Anyway We are the biggest in Quebec Here you won't get better elsewhere !! Did you think you could make Cash with that here!! Good seller! Well done Champions!
Just giving you a little more info
my 2021 Jeep Gladiator (Rubicon) only had 21,000km. Fully equipped Hard Top Painted, Black Painted Wing, Mopar Metal Bumber, Front Rear, Front and Rear Camera, 8 Mag Tire practically new, Ridiculous Offer not even the rental return price with a new Buyback with them.
If you change Dealer, be careful, they will charge you a Cancelation fee of $1000 + Landry / SCI even if you only have 1 month left in your contract when you look for a new purchase. Excessive fees from a dealer,
First and Last Vehicle with them, really disappointed that my seller left because probably I would have left with another vehicle from you, my experience that I had with your Seller Stéphane really disappointed me.
*** Be careful with your rentals and rental returns!! ***
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September 2024 by Manon Gaudet
I have rarely been served with so much honesty. We had a problem with noise coming from the back of our Grand Cherokee Trailhawk, we thought it was the steering and that it would cost us our butts but no, we had just changed our tire and it was just loose bolts (it could have gone very badly but hey...) We are now on our third visit and this is definitely the garage I trust the most. Marie-Eve and Benjamin are extraordinary. THANKS
Manon and Martin
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July 2024 by Vincent Touchette
I went to carry out a car transfer last Friday at this location. I would like to clarify, I have never experienced such miserable and disrespectful customer service. From the outset, our appointment was scheduled for 3 p.m. only to have it pushed back to 4:10 p.m. because they had to serve other customers who were already there before us. Jonathan Primeau, the one in charge of my file, did what he could in the circumstances and his service was excellent. He was unhappy with the situation and did his best.
At the same time, I witnessed the cavalier manner in which the sales manager addressed the owner of the vehicle as well as my wife. The owner of the vehicle mentioned to the latter that it is common to make customers wait for more than an hour, and if there was a way to speed things up. The director responded in a condescending and cavalier manner; This is a service that we provide to you by referring to the transfer of the vehicle! Oupellaille! You're told that when you've been waiting for 1 hour and 10 minutes. Wow!
While Jonathan Primeau managed several files, the sales director was sitting comfortably in the office, on the phone with two colleagues and talking about the rain and the good weather while the other struggled at the desk. other end. A picture worth a thousand words. Great team work.
Faced with astonishment at his response, I went to see him at his office after signing the papers so that he could explicitly explain to me how a sales director can have such a contemptuous attitude towards his customers. I even asked to see him aside so as not to speak to him in front of his colleagues out of respect. But the condescending tone he took didn't give me the choice to tell him his 4 truths.
I told him that my wife and I are new customers and that we were completely shocked by his attitude. He answered me curtly; It’s a favor we’re doing you! I told him that when I return the Jeep in 3 years, I have no desire to renew with your dealership considering your contemptuous attitude, in this case, you! He answers me in the most beautiful way by telling me; It doesn’t matter, we are the best dealer in Canada! A true champion! By saying, I don't care about you, we have no shortage of customers! I am disgusted by his attitude. He seems to have a big lead in this company and an attitude that undermines him. Taking people for granted when it comes to customer service is the worst behavior to have.
This is not to criticize the dealership and the employees who work there, but rather this sales manager who in no way deserves to have these positions. I would like to have the chance to speak with his superior in all respect. We have 1,500 employees and our employees, regardless of their functions, will never address customers in this way. I do not claim to have visited several dealerships but a few in recent years and I have never seen similar behavior.
Sincerely
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July 2024 by Zacary Santos-Barreira
Rude sales manager
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July 2024 by Kevin Henriques
I came to your dealership 15 minutes early for my appointment, a lease transfer. When I arrived, I was informed that there was a delay of around 30-40 minutes. They apologize and advise me to go to a cafe nearby while waiting for them to call me when it is ready.
An hour later, having received no call, I returned to the dealership. I ask to speak to the person in charge, sales director Nicolas de Turris. I express my dissatisfaction to him and he tells me that it's a favor he's doing me (a favor that costs me $1,600) and that if I'm not happy, I can just leave. At this point I tell him well done for his excellent customer service and that you are going to lose a customer at the end of my tenancy. He replied: “I don’t care, because we are the largest dealership in Canada. »
In conclusion, I will let everyone know about your “excellent service”.
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July 2024 by Patrick Dupré
Well received. No questionable seller practices. I recommend
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July 2024 by Mr Trembl
Disappointed vehicle 2019 pay $44,000 cash 1 year after pad before hs paint peeling maintains differential not done when it should have been done in relation to the mileage so for this price a bit disappointed not to have been able to find help
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June 2024 by Mikaël Thibeault
By far my best experience at Laudry Automobiles for the purchase of my Jeep Wrangler Rubicon 4xe.
A special mention to the excellent salesman Dan, he worked hard to meet my requests and requirements, many thanks Dan.
Thanks to the whole team too!!
I recommend Laudry Automobiles.
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June 2024 by Juste Un Avis
Automobiles
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June 2024 by Serge Dubé
I purchased a 2024 Jeep Willys from Landry automobile.
I would like to thank the staff involved in the transaction for the excellent welcome and extraordinary service that Stéphane, Martin and Jamil offered us throughout the transaction process of our new Willys Jeep as well as the vehicle we sold to Landry.
In addition to getting the best price, we received a modern, welcoming, personalized and non-formal service whilst being very professional and customer focused. We are completely satisfied with our purchase.
Well done everyone!
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June 2024 by Jean-louis St-Laurent
I bought my new ram here, great service from the whole team but especially from my Seller who even came one day while he was on vacation to deliver my new truck. Thanks again Stephane
