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November 2024 by Kouk Kuok
Very messy
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November 2024 by Sara Ines
The saleswomen were very rude. Do not respond to questions and hello. It was Monday October 11 at 2 p.m. Very bad experience.
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November 2024 by Mc Ivo
Very expensive for nothing
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November 2024 by Stéphane Berthomet
Super service.
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November 2024 by Sar Ina
Horrible! I love Zara and order regularly … I’m a loyal customer but I have to admit the staff at the Laval store is very snob and when you need their help they make you feel like you bother them and seem annoyed …. That’s why I order online… however lately that too seems problematic as when I select it to be shipped to the store … my package is being sent to the store then no confirmation received to go pick it up at store…after two orders and two weeks of waiting each time for the confirmation email I cancelled my orders…
I don’t leave reviews normally but doing it so that it reaches whoever it needs to to resolve the issue!
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October 2024 by Joseph Franjié
Worst customer service! As if ur not spending money to pay their salaries.
One cashier, rude sales persons, unprofessional management! They will dream of me spending any penny there!
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October 2024 by Alex Bonamy
2 cashiers for 30 customers. I returned all my items and left.
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October 2024 by A. Ayb
Why at Zara do I always have the impression that there are too many employees on the floor but that the service is crap? ALWAYS one cashier for returns for every 50 people waiting in line. It’s like this every time I visit Zara carrefour laval
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October 2024 by Velo Onco (Vélo Onco)
I placed an order online and had to make a big return at the counter. Excellent return service with Malika. She assisted me with another size with recovery service. This was very quick. There was an error with the return (you have to be careful) and Andrew, the friendly manager, patiently sorted everything out. Good service in general considering the volume in this store! The staff could still be a little more cheerful and warm.
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September 2024 by Ouafa Hocine
Today I had the worst experience trying to make a comeback. The cashier, rude, spoke to me with a haughty air without even looking me in the eyes. Then she called the supervisor supposedly to resolve the problem, but I found her even worse than the cashier: very rude, bold, and without any respect towards the customer. She looked at me with an insulting look and spoke to me in an aggressive tone, all that was missing was that she would insult me. I don't understand how she got this job. The least this supervisor can do is fire her, it will be a big gain for Zara. Such staff representing Zara is a disgrace. I have never had such disastrous and disrespectful service. Anyway, I left the sandals on the counter, and the items I had already purchased from Zara are already in the trash. I will never set foot in Zara again. Furthermore, I will inform everyone I know of this baseness. Shame on you
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September 2024 by Alex Leonard
The most unpleasant staff at the crossroads
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September 2024 by Kathleen
Only 1 cashier on a Sunday morning, with an endless queue is unacceptable!!
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September 2024 by Carl Ghedin
One of the worst shopping experiences I have ever had in my life. Avoid this Zara at all costs!
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August 2024 by Aida Aziza
Very welcoming and helpful staff ??
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August 2024 by kabar samir
Important shopping center not to be missed if you are in Montreal
