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November 2024 by carole thériault
The saleswoman gave me good advice and supported me in my purchases for a new bed. Very satisfied!
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October 2024 by Sylvia Soligo
I bought a comforter with Sylvie and she told me that it was washable in the standard washer and that's not true. It is written on the label of the comforter that it can be washed in a high capacity washer only. She doesn't want to take it back and answers me; I am not responsible. Very disappointed with the service and I will never set foot in this store again. What lies!!!!
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October 2024 by Bruno Beaulieu
I don't want product
First and last time at Dormez-vous!
I see that I am not the only one to have had this lady as a saleswoman
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September 2024 by Derick Cote
Better price in store than online and super good service!
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August 2024 by Rosalie Roy
My boyfriend and I went to Dormez-vous to get advice on buying a mattress and we received very good service. We were taken care of quickly and had very good prices. The seller respected our requests and our budget.
It was very good!
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August 2024 by Jonathan 2879
Arrogant lady, very bad service. I went to spend my money with the competitor
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April 2024 by Emeely Lapierre Collin
Lévis branch…
Very bad experience. Price does not necessarily equal comfort. Very poor service from an advisor who firmly believed that the more expensive it is, the better the quality of sleep. Very disappointed with the advisor's lack of knowledge and respect. I purchased elsewhere for this reason.
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March 2024 by Kenny Gagnon
Terrible customer service made my wife buy more than 9000k there for a mattress.and pillow covers she asked the seller during the sale for a pillow to match our King bed when the delivery arrived we were picked up with small pillows too small for our 80" and no harmonization when returning to the store to explain our situation and our dissatisfaction we were taken down by the blonde saleswoman who said that they have been selling there for 15 years... leave I can tell you that we have lost a lot of customers in 15 years serving customers like that, never seen before.... I do not recommend this establishment to anyone on the other side of the street there is their competitor and he seems very pleasant with their customers take note!
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March 2024 by Diane Lagueux
The blonde saleswoman is 15 years old and says she works there. Having a customer service company has been around for a long time. I would have thanked her for these services... she hates being too busy and feels entitled... slobbery and arrogant very poor communication with her customer she cuts the customers off without ever having taken into consideration the request of her customer after spending more than 9000k I advise you to go shopping elsewhere...unheard of...
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February 2024 by Mike Poulin
Impeccable and very courteous service.I recommend Younes to everyone.
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November 2023 by Isabelle Chaussé (Isabelle)
La vendeuse a commis toutes les erreurs possibles en service à la clientèle et ce, en moins de 2 minutes. Son attitude était agressive, accusatrice, froide et impolie. Nous n'en revenions tout simplement pas de tant d'hostilité! Nous avons acheté chez le compétiteur, juste à côté, qui nous a accueillis poliment et nous a servis avec courtoisie, comme il se doit.
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November 2023 by N. B.-L.
Customer service is too aggressive for a sleep store
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July 2023 by jonathan concialdi
Arrivé en urgence dans le magasin car nous ne trouvions pas de matelas et de sommier le vendeur nous a sauvé, et en plus livré avec un petit rabais merci beaucoup on recommande(Translated by Google)Arrived urgently in the store because we could not find a mattress and box spring the seller saved us, and in addition delivered with a small discount thank you very much we recommend
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June 2023 by Stéphane Stéphane
Excellent service madame très gentille je recommande(Lévis)?(Translated by Google)Excellent service very nice lady I recommend (Lévis) ?
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February 2023 by Sebguy
(Translated by Google) We came to shop for a mattress and the clerk, Sylvie, was most professional, friendly and pleasant. She gave us personalized advice and helped us find a mattress suited to the differing needs of me and my spouse. In particular, she helped us find a mattress that would prevent us from future back pain without compromising on the desired firmness (softness) and with a good moisture evacuation system.She guided us all the way and helped us with the payment of our monthly payments.A big thank you Sylvia! We can't wait to enjoy the new mattress!(Original)Nous sommes venus magasiner un matelas et la commis, Sylvie, a été des plus professionnelles, sympathiques et agréables. Elle nous a donné des conseils personnalisés et nous a aidé à trouver un matelas adapté aux besoins divergents de moi et mon conjoint. Elle nous a notamment aidé à trouver un matelas qui nous éviterait de futurs maux de dos sans compromis sur la fermeté recherchée (moelleux) et avec un bon système d’évacuation de l’humidité.Elle nous a guidé tout le long et nous a aidé pour le règlement de nos mensualités.Un gros merci Sylvie! Nous avons déjà hâte de profiter du nouveau matelas!
