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March 2024 by Yves Bourassa
Wow, what impeccable service. Listening to consumer needs and attractive prices. Thank you Dany my seller
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February 2024 by Elise Bergeron
Thank you PAT, for the excellent service I received despite the fact that you worked alone. You were courteous and I am very satisfied with your work....
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February 2024 by Celine La
Patrick's installation service is fast and efficient. He respected deadlines, took care to answer all our questions and listened to us. He clearly detailed how the fireplace worked after installation. Thanks Patrick.
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February 2024 by Alain Lachance
Excellent shop for your needs.Courteous staff and what about the installation!! Guys like Patrick are instinctive. A real one! Professional, passionate about his work. Takes the time to explain things and gives excellent advice.The job is A1Like on the show the voice, I would choose you in my team!! ?NOVO 18 stove
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February 2024 by Eric Ghazarian
What a nice and friendly place . Good and quality prices . Fast service
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February 2024 by Carol B
We have recently purchased and installed a gas fireplace from Boutique Chaleur. We were pleased with the knowledgeable guidance provided by Danny as we placed the order, and then with the installation as done by Patrick. The installation was well coordinated with the gas company. Patrick showed us how to operate the fireplace, and left us with all relevant manuals and guides. We would not hesitate to recommend this company to anyone looking to install a gas fireplace in their home.
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February 2024 by Ronald Brunet
Non existant CUSTOMER SERVICE once your purchase is made!LET THE BUYER BEWARE!I repeat NO CUSTOMER SERVICE!Should have read the previous negative comments before dealing with this outfit!Gave 1 Star Rating as the system does not allow you to give ZERO.Respectfully!!!
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February 2024 by Patrick Charbonneau
A big thank you to our installer Mr Patrick (comedian) Marleau, professional work, attention to detail, Patrick even took the time to make us some kindling before his departure and to install our snow guards to protect our chimney due to our steel roof!! A big thank you!!
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February 2024 by Gilles Ducharme
Une superbe installation de notre nouveau foyer. Ce fût livré la date promise et le temps d'installation a été respecté. Une mention spéciale à l'installateur du foyer et de la cheminée, Patrick Marleau, qui a fait un travailleur consciencieux et professionnel. De plus, Pierre Boone qui a effectué un travail de maçonnerie exceptionnel!
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February 2024 by Marc B.
I needed a part to repair my fireplace remote control which has not been manufactured for several years... Ms. Morin and her team worked a miracle to help me find this part. My remote looks and works like new.And the fireplace I bought from them still works like new. THANKS!!
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February 2024 by Yves Seguin
Thanks to Charles for his professionalism and availability we had excellent service
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December 2023 by N X
No search bar on their site to find a product, no answers on the phone, no prices on their site...they don't want our customers, that's clear! Enough to doubt the after-sales service!
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December 2023 by Michael Tremblay
Very good service, well advised by experienced people. I highly recommend.
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December 2023 by Carolle Morin
good service and knowledgeable about their product
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September 2023 by Steve Herk
Not at all attentive to customer needs. Just want to sell their product by trying to create fear and awe towards our existing household. Was great until he realized we wanted to keep our fireplace and just wanted a finish.It’s a sales technique that in my face created fear when trying to sell. (if you go to the fire you will lose everything... no one will want to insure you...)Without even selling any product, if you give good advice to a customer, they will speak well of you and bring you another customer.Especially since the store was empty and the phone wasn't ringing.Why not take the time to give us good advice?