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“Called customer service August 5th, to order 500MB Fiber at my new place. They took all my details over the phone. They sent a router by Purolator, arrived in 2 days. August 11th got a text and email with an install date of Aug 13th before noon. Bell technician came at 10:30am and within an hour I was up and running. All this during busy season and at a great price.
A week later I was not getting the speed as advertised. Contacted tech support and the agent made me reconnect all cable and plugs, move my PC closer to the router and put me on the faster frequency. Fixed my issue in 10 minutes. All with very little wait times and friendly agents. Over 2 months now I am satisfied with the speed and service.
Pro tip 1: Fill in all the time slots for install availability, you will get quicker service.
Pro tip 2: Make sure you have access to the cable/telecom room/panel in your building. Use ref code KG154, we each get $25 off. Greatly appreciate it.”
“Thank you for such a pleasant buying experience. The koraly was very cooperative and transparent, and the product quality was outstanding. I truly appreciate the great service.””
“My experience today was great, Gabriel was joyful and explained available options that best suits my budget. He was informative a good salesman to keep for the business. Appreciated”
“I had an excellent experience with Bell support thanks to Nina. 🌟
She was exceptionally clear, patient, and knowledgeable throughout the entire interaction. Billing questions can easily become confusing, but Nina took the time to explain everything step by step until it made complete sense. She was transparent, professional, and genuinely focused on helping rather than rushing through the call.
What stood out most was her calm and reassuring approach. She treated my concerns seriously and resolved them efficiently, which left me feeling confident and respected as a customer. 🙌
It’s rare to encounter this level of professionalism and care. Nina represents Bell at its best. Thank you for the outstanding service! 👏”
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“Fatima was very kind, these explanations were clear.
His motivation was essential, we found our packages to be fair value.
Fatima deserves our thanks for her kindness and patience, which is why we will come back.”