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October 2023 by Suzie Skelling
These of the tide bank l aurentienne
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October 2023 by Franck Perales
I try to speak to a human at my branch but it's impossible.I am redirected each time to BLC Direct where I was flushed three times after waiting on the phone for a very long time.As I write this review, I still haven't been able to speak to anyone.I wasted part of the morning trying to talk to someone.I have been a customer for over 30 years.For me, this is one of the worst banks in Canada.Their customer service is non-existent.I will have to change banks as soon as possible.
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October 2023 by Stéphane Lavoie
I ask all those who do business with them for a collective response to their incompetence and fraud. We want good service and not fraudsters.
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August 2023 by Helene Girard
Le pire service à la clientèle pour les rejoindre aux téléphones pour faire canceller ma carte de crédit 10 heures attente en 3 jours et ils m'ont dit à 6 reprises que je n'étais jamais à la bonne place ils sont même pas capable de te transférer à les bonnes personnes un gros gros zéro pour cette banque jeudi je ferme mon compte avec eux
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July 2023 by Carole Perreault
I am seriously considering changing banks, the service is rotten
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November 2022 by Richard Fournier
I don't even know if he deserves a star on the counter side not even able to replace me with an ATM card that I lost and moreover who was my mother's I have power of attorney on the account does not bother to check given to me a paper and told me telephone service wow congratulations, when you don't want to bother to work with the public cries stay at home
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November 2022 by Jean-Francois Labonte
Poor service!
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November 2022 by Jean-Sébastien Roch
The counter gives me $50. I go back to the branch to tell them that many merchants refuse $50 bills and I ask for change into $20. The cashier recommends that I re-deposit the 50 notes and make a withdrawal of $40: the poor service of this bank is pathetic.
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November 2022 by Crystal Lover
Thank you very much to a very nice advisor who knew how to give us such good Domage telephone service that we had not done business with the Longueuil branch.A very big thank you to Mr Khaddar.
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November 2021 by Roxane Amyot
Super ancestral bank… seriously it's hard… almost no branch, online banking worthy of the best Ethiopian bank.. can't even print a specimen check from home or even have a debit card with a paypass lol… the basis what
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November 2021 by Flower Power (Fp)
It's been 2 days since I called. On the answering machine, they say they will call back in the next 3 hours... I'm still waiting
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November 2021 by Lifeless Yellow
A "transition to an online formula" (not to say openly removing customer service to save money) that is completely ridiculous. It would take too long to list here all the times I had to fight for hours and go through a thousand useless steps for a transaction that can be done in 3 minutes at Desjardins. Honestly, one of the worst customer experiences I have ever had in my life. All my accounts are now closed. I strongly encourage you to avoid Laurentian Bank.
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November 2021 by Chantal Dandurand
I have been a customer for 25 years and I am going to change banks. I'm fed up with their lack of customer service. Never been able to get a credit score with them, never been able to get a card even though I have 3 cards elsewhere and a mortgage with Nationale. Very disappointed for too long!
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November 2021 by Chris Pell Bois
Customer for 5 years, I regret EVERYTHING. Inadequate service, dirty place, incompetent staff. Doing transactions with them is the equivalent of doing calculations to take off a space shuttle...Edit: I am increasing my rating from 1 to 3 stars because the new assistant director is very efficient, he resolved a problem dating back 2 years in less than 2 weeks!
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November 2021 by Julie Deblois
Few services (I know that's not the fault of the staff, who have been cut off from so many people), but the service you receive at the counter is terrible!The staff doesn't seem at all interested in helping us.I start shopping for another financial institution...
