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March 2024 by Daniel Dagenais
Excellent service
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February 2024 by chantal therien
I have already seen better service at Videotron. Getting paid for a detail which for them is a matter of 20 seconds and it's settled. Now you have to pay. No longer able to help their customers.
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January 2024 by Paola Evangelista
Excellent customer service. Mr. Samir had the time and patience to explain to me and answer all my questions. THANKS
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January 2024 by Lucie
We received very good service from a young man who clearly knows the products and packages inside and out. He gave us what is right for us.
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December 2023 by Francine Desormiers
Thank you Samir for your efficiency, your patience, your smile but above all your professionalism.
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September 2023 by Claudette Levesque
Correct without more, well received but disappointed with the work I had to go back a 2nd time and no more advance it's a shame to pay for nothing! since I had to go elsewhere for the rest! ? since I changed my cell I have had nothing but problems! I feel ripped off and in the store and on the phone the girl who offered me the cell told me it was for 5.75 dollars plus taxes I replied that means that my next bill will be 5.75 plus taxes and that's it, she answers me yes, that's it! I learned in the store yesterday that there is going to be a charge of 50.00 dollars in addition to the 40.25 already paid in the store! plus the return trips plus the phones for 1 week all the inconveniences we change my data without my consent, it becomes very arduous and difficult to trust!! It remains to be seen how this will end!!???? 08/28/2023 Attention since I have had all the problems that never end because the software update was not done the problems continue and today Google is asking me for an update with Wi-Fi for 2 hours so friends made 2 3 or even 4 places I explained that to my boyfriend and that's what she did. The next day she paid $10.00 plus tax she got her phone at 5.00 dollars per month the young man did all these updates perfectly no problems me they offered it to me for 5.00 dollars at the beginning even after hours of negotiations I was told that the promotion was for 10.00 dollars I did not have managed to get it at 5.oo even from customer service and I was not reimbursed for a job poorly done! I tell you we are being sold a salad but we are not keeping the sale so I I paid 40.25 and my boyfriend 10.00 dollars so who did it (f.....)? Shop friends Have a nice day! ??o6/ o9/23, final I went to Videotron place Désormeau figured you so we can no longer ask more than 3 questions the 4th becomes a training 15 minutes 20 dollars plus tax and 30 minutes for 35.00plus tax finally we are offered things at such a price but that's not what's happening, there's a lady who came in at the same time as me last time who tells me we're being ripped off! She had an iPhone and she wasn't happy at all either. I called the satisfaction department and I told them everything that was happening in the stores. I said do a few things, write frankly at least to differentiate yourself, they have some different prices at each place the worst is that they are dirtying the NAME of Videotron and the worst is that we are disturbing them! I was told that Videotron but not Videotron so I replied and did something removing your name these are scammers to remain polite! so choose your places!!! to buy unless you have money to waste!. It's the end of this long and tedious journey! good shopping very disappointed!???
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September 2023 by Jade Baril
I had to give 1 star to write this review, otherwise it would be a big 0/5 I have been a Videotron customer for some time now and for my part everything is going well, however I strongly advise against this store in particular for an employee precise who lacks a lot of professionalism, not only does he not listen, he does not even respect the policy and then makes discriminatory comments!
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August 2023 by Michel Bigras
Attentive service. Very satisfied, thank you.
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July 2023 by LUIS PAREDES
Terrible service, very unfortunate
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July 2023 by Nicolas Milette
Worst service ever, they offer a price, but don't honor it. I am asked to return all my devices and start from scratch in order to only have the displayed price. I've only been with Videotron for 2 weeks and I've spent over 6 hours with customer service, all they tell me is that I'm right, but that their system prevents them from give the displayed price. In short, no services, zero stars would have been awarded if that were possible
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July 2023 by Douglas Yip
Process of returning equipment was quick and effortless. After a quick scan of the equipment the confirmation of receipt came off the printer.
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July 2023 by Robert Otto
Friendly and knowledgeable staff. Answered my question and gave me good advice. Got a good deal.
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March 2023 by Eric Levesque
(Translated by Google) Beautiful but sadly empty... I miss the Videotron club where there was the best popcorn. Where it was possible to find everything even a friend.... Now it is.... A return counter(Original)Beau mais tristement vide... Je m'ennuie du club Vidéotron où il y avait le meilleur des popcorn. Où il était possible de trouver de tout même un ami.... Maintenant c'est .... Un comptoir de retour
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March 2023 by Robert Moulinneuf
(Translated by Google) Very good product helix sales service(Original)Très bon service de vente de product hélix
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February 2023 by Martin Cloutier
Excellent service
