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February 2024 by Pierre S
Beautiful pharmacy and very good service and follow-up by the pharmacists. The only downside is that there is a delay in preparing prescriptions, it is better to have them prepared in advance otherwise the wait can be long.
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January 2024 by Charles-Etienne Sauvé
Courteous service at the counter. On the other hand, preparing a prescription takes a very long time. Before we introduced ourselves and it went quickly. Now we have to call to have it prepared (because otherwise we travel only to have to come back another time) but no one answers! Hire an operator if you cannot answer. I've been waiting for a call back for 48 hours now. It's a good thing it's not heart medication, because I wouldn't need it anymore!
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January 2024 by SadakoChi Mashupp
Calling to renew a prescription and being told it will be ready the next day?!! 12 hours to prepare a jar of pills?! Anything the service of this pharmacy..
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January 2024 by Claire Charneau
Discount labels are not placed in front of discounted products which misleads the customer. Last night, at around 8:30 p.m., I bought over $130 worth of product including Metamucil which was marked at $19.99... When I came home and looked at the bill, it was $32.99! !! I tried to call.... No answer except the laboratory... The woman who answered me casually told me to call back and press other options... This morning, I I went to the pharmacy to get the difference refunded. This is where I noticed that the discount applied to the house brand and not the Métamucil brand, but... the product was placed with this brand!!!!! It is misleading; be vigilant. I REMOVED THE LABELS in front of the tablet because I was so angry. Finally, this morning, there was a $10 gift card promotion for every $60 purchase. I mentioned it to the beauty cashier, she shook her shoulders. So with the "fake" discount and the beauty products I bought, I got cheated for more than $30. I won't go back there again!
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January 2024 by Ginette
They did not reimburse the bus tickets with supporting invoice, what a shame for them because the bus driver was kind to them. He understood their dishonesty... humiliation for me on the bus on the way home, damn Jean CoutuI do not advise you to purchase your bus tickets at this place...
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January 2024 by Gabriel Ste-Marie Beauchamp
It's never possible to reach someone by phone, you always have to leave your number to be called back. The delay is more than a day to collect medications even if the techs do not have to count or cut them. If they have to order specialized medications, several months of waiting as they cannot be reached and they have to be contacted again to move things forward.
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December 2023 by Martin Giguere
Very poor service for prescriptions. We now ask for 24 hours to collect prescriptions. When you dial the laboratory extension to have it prepared, 8 times out of 10, no one answers!
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November 2023 by Kelly Stewart
I’ve been coming to this pharmacy since I moved in the area and today was the last time I step foot there. They’re unorganized, slow and rude.I was forced to wait in 2 separate lines because of it (online order and then service) they didn’t have one of the meds and apparently the online check-out couldn’t access my file and let me know what’s going on.Was with my teen boys and we were stopped on the way out accusing of not paying gum. I just spent 300$ on meds and yes, obviously the gum was paid for as well. They have never stopped me before so this is how they treat teenagers.The man also mumbled something under his breath and when I asked him to repeat, he didn’t. I just didn’t hear what he said but since he refused to repeat, it’s probably not something positive.I’ve been a Jean Coutu client my entire life and now it’s time to try a different pharmacy. This place is all around garbage.
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June 2023 by Marc Michaud
Have been going here for many years...service as of late has gone from mediocre to poor. A young woman at the pharmacy service counter was curt, impatient, and arrogant...crossing my fingers that the service will improve but I am not very hopeful. Sad, bewildering times.
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January 2023 by Stephen P
Probably the most frustrating and the worst telephone service for filling a prescription I've ever dealt with. If you try to speak to someone, get ready to be stuck in their poorly designed phone system. You are always second inline to speak to someone then when it's your turn, no one picks up the phone and you are sent back into the queue and you never actually get to speak to anyone. I feel bad for sick or elderly peope who can't travel in-person to the pharmacy. This PJC should be ashamed in that they can't get something as basic as a proper phone system to serve their more vulnerable clientele.In addition, this pharmacy takes the longest to fill a prescription. Minimum 4 hours if you call it in (automatically or IF you speak to someone).
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August 2022 by Munna Reddy
Horrible service especially at the Canada Post counter. This is my second timeto this location. They ask to print label as picture to charge extra. Also they asked me buy tape to seal the box. I brought the tape and donated this cheap place some tape. Even then they refused to tape my box. The person serving was not even wearing a name tag and my receipt had different name than what he verbally gave me.
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June 2022 by Scott Junior Langlois Clarke
Friendly staff who knows there stuff, very helpful, polite, respectful of others
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March 2022 by Joven Ventura
I'm an HCP and I called to FU my patient's file and never had I experience a terrible service. I called and the technician that answered couldnt hear me properly. I figured it's probably my phone so I spoke out louder. She said it was better but then the issue happened again. Instead of trouble shooting on her side and maybe its her phone, she then proceeded to curse and hang up. I've been in customer service for a very long time and dealt with difference pharmacies and this is not a way to talking to HCP or to any patient. Find this very unprofessional.
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September 2021 by Daphnée “DjayLSD” LeBlanc
LA PIRE PLACE, SERVICE DE BASE ET PHARMACIEN TRÈS DÉSAGREABLE!!! Worst place EVER!!!! and the guy who run the lab is insulting and mysogynistic... Never go there ever again for meds!!!
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August 2021 by Amandeep Narula
Went there for photos, the old lady who clicked the pictures was so rude and racist and photos background was very dark. so unprofessional. Though the guy working there was nice. I wouldn't recommend.
