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February 2024 by Sam Ab
3 people eating and only one person ready to serve.
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February 2024 by Honey Dew
Honestly not a terrible branch but there is always a LONG wait. Like 20-30 mins at least. They should hire more employees to serve the everyday clients.
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January 2024 by Jessica Vanda
Insanely slow service. 4 people ahead of me and it took nearly an hour before it was my turn. Absolutely ridiculous.
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January 2024 by Sebastian Urra
Extremely long service and mediocre on Thursday 1:50 p.m. as a solution after asking if it was normal to have 5 people behind the counter and wait more than 10 minutes without moving while the staff snickers and walks in circles, a woman around 45 years old m 'invited to leave....quite ordinary for clowns with ties who work with our money
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October 2023 by Samiul
Waited in line to open a US account for a deposit, which they were not able to help. Then wanted to withdraw cad, which I was told I'd only be able to get cash advance. Never had any issues like this in any other branch. TD across from them were a lot easier to work with.
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October 2023 by ahmet ruhi kisa
Horrible service and very long waiting time.
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August 2023 by Tony Hadley
I would avoid using their wire-transfer service at all costs. Three attempts failed. The first one cost 45$ and so did the 2nd one and no reason was given for the failures. The third failed one costs 699$ which included the 45 dollar fee. The latter cost, they say, is because Cdn money was changed to US and when it failed it had to be reconverted back to CDN currency. I was assisting an 87 year old senior citizen who took this loss. We still have nothing in writing as to why it failed despite showing proof that the wire instructions provided to the bank are accurate and has worked in the past for other people.The bank has refused to return any money to the senior citizen's account.
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June 2023 by ayoub mchaar
(Translated by Google) I've been with RBC for almost 10 years. RBC customer service has been poor for the past few years and this agency's customer service is even worse.It's a shame to see the increasing deterioration of RBC services. I leave as soon as possible and I do not recommend RBC in this period.(Original)Je suis avec RBC depuis pratiquement 10 ans. Service à la clientèle RBC est rendu médiocre les dernières années et le service à la clientèle de cette agence est encore piiire.C'est dommage de voir la dégradation de plus en plus des services RBC. Je quitte dès que possible et je ne recommande pas RBC dans cette période.
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February 2023 by B H
There so slow
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February 2023 by Francine Desforges
Service à la clientèle au téléphone, c'est pourri, j'ai dû téléphoner pendant 4 jours d'affiler pour régler un problème, et ils n'ont pas régler, perdu 24h au téléphone et problème toujours pas régler, après ça ça vient dire que c'est pas leur faute le temps d'attente interminable ( 3 a 5 h )avant de parler avec quelqu'un(Translated by Google)Customer service on the phone, it's rotten, I had to call for 4 days in a row to solve a problem, and they did not solve, lost 24 hours on the phone and problem still not solved, after that it comes say that it's not their fault the interminable waiting time (3 to 5 hours) before speaking with someone
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January 2023 by jonathan Bernard
(Translated by Google) Cheeky in any way listening to customers talking with a Pierre who was not bad for another gentleman t important job at the bank!!!! if you can go to another branch do it!!!(Original)Effronté aucunement a l ecoute des clients parler avec un Pierre qui sprenait pas mal pour un autre monsieur t important travail a banque!!!! si vous pouvez aller dans une autre succursale faites le!!!
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January 2023 by Christine Roy
(Translated by Google) If I compare to downtown Montreal, poor service, errors and no follow up and no call back, and since when do you have to book an appointment.(Original)Si je compare aux centre-ville de Montréal, le service est mauvais, des erreurs et aucun suivi et pas de retour d'appel, et depuis quand il faut prendre rendez-vous pour prendre rendez-vous.
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November 2022 by Diana Chereji
The worst customer service I had ever received in 20 years, lack of professionnalisme, they treat you like a thief on your own money.They desservir less than zero stars.
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October 2022 by Sylvie Charette
(Translated by Google) Very good service and not too much waiting(Original)Très bon service et pas trop t’attente
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July 2022 by joe joey
Horrible horrible customer service . They re always seems to be training new people , lot of turnover make you wonder how horrible it is to work thereHORRIBLE management , do your self a favor find another branch
