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February 2024 by Vincent Routhier
Always well served, welcoming service. Thank you for your good work!
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February 2024 by Tommy Bergeron
They are in a hurry but otherwise it’s okay 🙌
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January 2024 by PAPOU P
It would be fun if you changed your opening hours on Google when you are closed…..
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November 2023 by Laury Doyon
Hello/Good evening, I placed an order a month ago. Then I never received any paper to pick up my order on time. I received it almost a month later. A paper to pick up my order. Then a paper telling me that my package will be returned to the sender. I am very disappointed with your service.
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September 2023 by Geneviève Poulin
2 times I go there, both times I feel like I'm bothering them. 0 customer service.
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August 2023 by Laurent DuBerger
Got a call from a male employee working there on August 1st, 2023.He called to tell me my community box keys were ready for pickup and that there would be a 30$ charge for these replacement keys.I explained him that these keys are not *replacement* keys, as we never got the keys in the first place.He sounded irritated by this information, then told me there wasn't going to be any charge, then told me the address of the post office (number and street name, but not in which town), then hung up on me.I was half-happy of the call, knowing I would have to search for the town in which this address fits with a post office. But that's a minor inconvenience.When we got there to pick up the key, my gf went inside, and I stayed with the kids in the car.When she came back, I asked her if she was charged 30$. Guess what?Of course she was charged, and there was no trace of what that person told me on Aug 1 in "the file",(or in "the order", not sure of the term)(Did that guy on Aug 1st lie to me?)So I went in and explained to the male employee on duty (who weirdly gave me the exact same vibe than the person I talked to on Aug 1), and he seemed similarly annoyed/indifferent, referring to the paper with the request on it, mentioning a *replacement* key with a 30$ charge.I explained the whole story, again, then he agreed nonchalantly to proceed with the reimbursement, but just to be stopped by "the system", which can't refund these things, apparently.He instructed me to call customer service, which I did, and it went *exactly* as you'd expect.A mix of miscommunication, repetition, powerlessness, customer service catch phrases and, of course, the final escalation talk after an hour of firm and polite verbal gymnastics with the honest agent who's the poor interface between a dysfunctional system and a customer in need of a sensible resolution.It ended, of course, with me getting a voice message from a supervisor, telling me she was "sorry about my situation", and then she pulled out an irrelevant "policy" to justify the inaction. I tried to call back, but of course it rings busy non-stop.All in all, this experience is the archetype of the (almost )end-to-end interaction a customer has with a dysfunctional system, combined with disengaged employees in a state-funded organization (which doesn't need to perform like any other normal, private company, because public funds).From the rude employee on the phone ,to the powerless and detached on-site clerk, to the powerless agent and the distant, non-reachable supervisor, that company really sucks when a non-standard event happens.Will avoid at all costs from now on.No wonder Canada Post was in the red of 548 Millions (before taxes) in 2022.Competition sure knows how to serve and delight their customers.
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April 2023 by Fernanda Luiza
I am not sure why they have such bad reviews. I spent months avoiding this place things I’d be mistreated but so far I’ve received great customer service the 3 times I’ve been there. No line and very cordial staff.
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December 2022 by Audrey Moores
(Translated by Google) Recurring and constant problems with the post office in Magog. Refusal to deliver to us and refusal to explain to us. Refusal to redirect to our PO box. Unable to reach them by phone. The employees on site are friendly but cannot resolve the situation. The post office seems to do everything so that we prefer to go through UPS and FedEx.(Original)Problèmes récurrents et constants avec la poste à Magog. Refus de livrer chez nous et refus de nous expliquer. Refus de rediriger vers notre boîte postale. Impossible de les joindre au telephone. Les employés sur place sont sympathiques mais ne peuvent résoudre la situation. La poste semble tout faire pour qu’on préfère passé par UPS et FedEx.
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December 2022 by Cedrick Goodsell
Bad service, workers need an attitude check.Treat you with smirks and rude comments.
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May 2022 by Cynthiapatate
(Translated by Google) I received a pickup notice on Monday and on Saturday it still hasn't arrived at my pickup point.. that's nonsense!(Original)J'ai reçu un avis de ramassage le lundi et le samedi c'est toujours pas arrivé à mon point de ramassage.. cest n'importe quoi!
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April 2022 by ///AMG
(Translated by Google) Didn't even try to show up at my home to deliver with signature, too lazy!! I always have to return the next day with the pickup notice. Terrible service!(Original)Même pas essayé de se présenter à mon domicile pour livrer avec signature, trop paresseux!! Je dois toujours retourner le lendemain avec l’avis de ramassage. Service horrible!
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March 2022 by mel b
(Translated by Google) Impossible to join them! Poor service(Original)Impossible de les rejoindre! Service médiocre
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February 2022 by Idiatou Diallo
(Translated by Google) UPDATE 08/17: The postal employees finally contacted us to explain the reasons for the non-delivery and were very helpful and proactive, they did what was necessary to correct the situation and allow us to collect our packages at time.08/14Disappointed with the post office. It's been 4 times in 1 week that they have returned my packages to the sender, without explanation, whereas until the day before we had followed up by phone and email and we were guaranteed that it would be delivered to us on next day. The address is however the same and we receive without problem all our parcels which arrive by other courier services.(Original)UPDATE au 17/08: Les employés de la poste nous ont finalement contacté pour nous expliquer les raisons de la non livraison et se sont montrés très serviables et proactifs, ils ont fait le nécessaire afin de corriger situation et nous permettre de récupérer nos colis à temps.14/08Déçue du service de la poste. Cela fait 4 fois en 1 semaine qu'ils renvoient mos colis à l'expéditeur, sans explication, alors que jusqu'à la veille nous avions fait le suivi par téléphone et par email et on nous a garanti que ce serait livré chez nous le lendemain. L'adresse est pourtant la même et nous recevons sans problème tous nos colis qui arrivent par d'autres services de courrier.
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February 2022 by DRAINVILLE ART
(Translated by Google) Update: once again, well done Canada Post. I live 1.1 km from the post office box. The postwoman does not come to deliver my package because I am more than 1 km away. So she returns to carry the package to the farthest of the 3 Canada Post offices. I have to do 60 km round trip instead of 19 km to the nearest post office. Unable to call, I have to go to the post office furthest from my home to pick up my package. I paid for door-to-door delivery as well.I've informed them of this at least 3 times.(Original)Mise à jour : encore une fois, bravo Postes Canada. J'habite à 1.1 km de la boîte postale. La postière ne vient pas livrer mon colis car je suis à plus de 1 km. Donc elle retourne porter le colis au plus loins des 3 bureaux Postes Canada. Je dois faire 60 km aller-retour au lieu de 19 km au bureau de poste le plus près. Impossible d'appeler, je dois me rendre au bureau de poste le plus loin de chez moi pour récupérer mon colis. J'ai payé pour une livraison à la porte en plus.Ça fait au moins 3 fois que je les informe de ça.
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February 2022 by Alex Riopel
(Translated by Google) Probably the worst customer service I have received. Employees who don't try to help, who lack respect, who hang up on the phone. Unfortunately the calls are not recorded!!!Avoid at all costs(Original)Probablement le pire service client que j’ai reçu. Des employés qui ne cherche pas à aider, qui manque de respect, qui raccroche à ligne au nez. Malheureusement les appels ne sont pas enregistrés!!!A éviter à tout prix
