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November 2024 by Ginette Emery
I ordered two Caufield jerseys and received them all in 3 days. The jerseys are beautiful. The two children who will receive them will be over the moon! THANKS.
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November 2024 by Annie Vincent
Always satisfied with the goods and ultra fast delivery! Thank you ?
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November 2024 by Patrick, Simard
great, I had an error on the order... quick response by email, package delivered the next day.... top shape...
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November 2024 by Andrée-Anne Lesage Girard
They responded super quickly to a question by email on Sunday, then the purchases were prepared and delivered quickly!
Excellent first experience!
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November 2024 by emmabout
I bought $1000 worth of snow sets from the store and unfortunately, my final experience was disastrous. I was unsure of the size of the coat for my boy, so I asked the staff for advice. I was assured that the coat would be suitable for the whole season (he wears 7 years and I am advised to take the 8 years). However, once home, I realized that it would be too small very quickly.
I went to the store less than 24 hours after my purchase, hoping for an exchange. Unfortunately, no sizes available for my boy. Too bad.. I politely ask for a refund because I will have to go elsewhere to buy him a coat.
No mention of the cause of non-refund was made at the time of purchase and, to my great surprise, I was told that it was up to me to ask the staff if the refund policy was in place here. WHAT? (yes! I made the manager repeat it) It’s simply illogical! Are we now pushing the merchant's responsibilities onto customers?
Then, I was told that the non-refund notice was written on a piece of paper… stuck on the counter, in a place where the 3 sets of coats were left (therefore covered). So, not only was I not informed of this policy, but it was placed in an inconspicuous place, which makes the situation even more frustrating.
Here is what consumer protection mentions:
Clear and visible information obligation:
The law requires merchants to inform consumers of any material terms, including a no-refund policy, clearly and conspicuously before purchase. Posting this information on a counter where customers cannot see it, or not mentioning it explicitly, could be considered insufficient.
Return or exchange policy:
Even though a merchant may have a no-refund policy, this does not mean that they can refuse to exchange a product if it is defective, if it does not match the description given, or if the product has a hidden defect. This also includes the case where the item is too small, if the store did not provide adequate information during the sale.
No understanding, no flexibility and no good judgment on their part. And I'm talking here about a $250 coat, not a $15 sale item or a 2 for 1 item.
What should you do when a single parent or a low-income family cannot afford to spend an extra $250 to buy a second coat for their child? I ask you.
The lack of customer service (phony answers) and good judgment leaves me with a bitter taste. I am really disappointed by this experience. I wanted to encourage local but will certainly not return to spend such large amounts.
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November 2024 by Marie Parent
Simple online ordering and my order arrived super fast
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November 2024 by Émilie Allison
Beautiful shop, my order arrived super quickly and the items are of good quality.
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October 2024 by Angele Bernier
I am very satisfied. Good size as indicated. Very fast delivery.
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October 2024 by Alexandra bédard
Nice discount. Fast delivery ?
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October 2024 by Vanessa Tremblay
Always impeccable service.
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October 2024 by Patricia Picard
Web order received in 24 hours
Excellent service in store too
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October 2024 by Anie Beaudoin
I recommend this store. Easy online shopping and super fast delivery. Branded clothing at good prices!
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October 2024 by Sonia Nouri
I am delighted with my experience at Entrepôt l'Enfant Unique. The service is impeccable both in store and for online purchases. I was particularly impressed by the speed of their delivery service, which really impressed me. makes life easier. The clothes are of very good quality and the staff is always available to help. I highly recommend this store!
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October 2024 by Marjolaine Laganiere
Comme à chacune de nos visites, nous avons eu un service incroyable. Mais ce matin, je souhaite dire un énorme merci à Brigitte, qui a été une perle avec mes enfants. Elle est d'une patience et d'une gentillesse sans limite avec ma fille de 4 ans qui est TSA et mon petit garçon de 20 mois énergique. C'est rassurant pour des parents, d'avoir un aussi bon service!
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October 2024 by Joanie Ledoux
Quality product and fast service
