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February 2024 by Mathieu Desgens
Mediocre!!! After-sales service is a big zero!!! Never buy there!!
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February 2024 by jeancharles Mckenzie
Worst experience of my life with a dealership.Delivery times were very longAlso upon delivery I installed winter tires and the tires were glued.Which made me doubt the quality of the inspection.I had a service appointment to change a part included in the sales contract. I therefore highlighted my concerns to the service director when they inspected the brakes at this appointment. I stressed to the mechanic that it was not not the nicest brakes I've seen and he gave me a very simplistic look.And this without telling you about the problems related to registration.I had to pay the taxes twice and chase the check. I made several reminders before getting answers, which were pretty terrible. And when I try to contact the director he is still in a meeting and no return call.This is my personal experience, I hope yours is different.I almost forgot, I was even sent a message not even 1 month after the purchase to evaluate my vehicle to buy it backEmployees should focus on returning calls sooner than sending messages like this.
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February 2024 by Claude Gagné
Really disappointed for the after sale, I bought a 2019 Durango R/T in January 2024, I negotiated winter tires and summer tires that they gave me which were on the vehicle that I was not able to clearly see the state of its completely cracked scrap. It makes no sense to sell a vehicle for $45,000 with scrap tires. Since then I have tried to get feedback from the director but to no avail. I have received no response from my emails, even after speaking to after-sales service. Really ordinary!
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November 2023 by Frank Ambrosino
Make sure you read all the fine print of your sales contract they charged me Loan Insurance which I don’t need on a $9000 loan second no communication with them they told me my was going to ready on a certain date never was I had to call back e few times to find out when Never told me nothing had to cancel my new insurance twice never came out after I got my car put on my on plate on my car also! I was very disappointed with this dealer ship not even screws for my plate And one was broken and didn’t even get off!! I should Have did my homework on them it’s ok Lesson learned PLS STAY AWAY FROM THIS DEALER SHIP IN Mercier They have RUIED THE DUCLOS NAME!! The best part The Charged me an insane INTEREST RATE where my own BANK WOULD HAVE GOTTEN BETTER EVEN THE BANK THAT GAVE ME THE LOAN SAID THIS DOESNT MAKE SENSE That’s next on my list! I WILL STEP THERE AGAIN AND PLS STAY AWAY FROM THIS DEALER SHIP a BIG 0!!!
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November 2023 by M. D
Worst dealership I've ever had to deal with in all my years of buying cars. I mainly drive luxury cars and If I could give this "dealership" 0 stars, I would have.I was interested in a car they had and wanted to trade my current car in to buy it. From the jump they were very unprofessional. Sales rep asked me to lie to my insurance company about an accident my car had before I traded it in so " it won't show up on the car fax", they originally offered me 17k for my car then 2 days later with no explanation told me they were only going to give me 12k instead, Joel the Director of sales told me to take all the time that I need to make my decision about the car I was thinking about purchasing, then called me 12h later (while I was on vacation outside of Canada with my family), harassing me to make my decision on the spot, he was raising his voice trying to put pressure on me. It was a total nightmare dealing with them so in the end because obviously I would not accept the 12k trade in price, I went to another dealership and got treated with the respect that I deserve and now I have an amazing car that I love.I would NOT RECOMMEND this dealership to anyone, Ever. If you want any Chrysler or jeep vehicles, definitely spend your hard earned money elsewhere, anywhere but here.
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October 2023 by iryna gabor
Worst experience in my life!!!! Don’t believe their warranty!!!If I could put -10star I would definitely do that!Unprofessional and not taking care of their clients after buying car!No customer service! Unresponsive to their clients after clients buy car!!!NEVER Go There!!!! Save you money!!!!
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June 2023 by Bahara
I had the worst experience of my life with this place. I bought an SUV while I was 9 months pregnant and was looking forward to new experiences in a bigger car but they made the experience stressful and horrid. The engine light came on while driving it back to Ontario!!!!!!! I had to tow the car home. They never acknowledged anything and obviously lied about an inspection or issues with the vehicle. They are nice to your face to sell car but do not care to sell you a PROPER car. I am still fixing issues with the car to this day, so upsetting. ABSOLUTELY the worst dealership ever!!! Do not buy a car from them. I can’t believe I am not the only one. PLEASE NO ONE BUY A CAR FROM THEM.
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May 2023 by Nisha Mohammed
???Very unhappy I give one star because I cannot make a review without it. They are wonderful when u are going to buy a car. I got a car with the promise of the things on the inspection will be fixed. At time of pick up the inspection report was not available. They sold me a car with the back door unable to open. Oil and filter not changed. Other problems too. No one answers their extension and they never return calls. I only got my plate after 18 days when I said I was coming to get the papers myself to go to the SAAQ. Do not buy here or you will hold your head and scream. Julie.Joel. Marie Eve. Horrible after purchase service from these people. Mr Duclos you deserve better than to have your name ruined. Mr Duclos you should show up there to see what is happening. I am not the only person who has had service like this.
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May 2023 by Minani Olivier
Just by Phone call, I already eliminated this dealership on my favorite.First of all, the automated phone system hanged on me twice.Second, someone with a very angry loud tone responded.My call was as easy as checking if a vehicle is still in stock.They left me there after I told them the stock number, they screamed at each other, they insulted each other, they cursed on the phone, like heelloooooooo, I am still on the phone. Then after giving me all that show, they just hanged up on me.I wanted that vehicle and would take it as soon as possible, but with this experience, boy bye
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May 2023 by MANINDERJIT SINGH
They will provide you the bad service of all time. Don’t trust them at any point that is what my mistake is . Liar Number 1
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May 2023 by Steve De Montbrun
Terrible service. Bought a car and 17 days later still trying to get someones attention. No courtesy to clients to return emails or messages. Will not recommend them.
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April 2023 by Jade Han
Monday night come to the dealer to try a Mercedes , The sales lady Julie very nice give me a warm welcome So I bought the car,excellent work.
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February 2023 by meagan lanthier
**BE CAREFUL BUYING FROM THEM!!**I went last week for a second work truck (already own a TRX), we discussed a price, we were told that they had many trucks available at the discussed price because they have multiple dealers and so much inventory. I called back a few days later to go ahead with the deal and suddenly, they have 0 available, everything is more expensive (at least 3k more) AND the manager Joel proceeds to continuously yell, raising his voice for whatever reason over his suggestion to reach out to his boss who he did not want to disturb (again, it was his suggestion) to see if we can get the truck that we agreed on…..our poor sales rep Julie was great, not her fault!! She even called back to apologize on his behalf which I appreciate very much!! IF you buy a car from there, don’t leave without a copy of your agreement (which we weren’t given) so they don’t screw you with raising the price!!
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January 2023 by Tiffany Bauersfeld
Thank you Domenico and Nigel from GPQ for a speedy delivery right before the new year!!!
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November 2022 by Ashley Willis
We called for a specific Caravan and were told it was available. When we showed up 30 minutes later we were told finally this van we want has all kinds of scratches inside from a dog and would not be good for us and the salesman showed us many other options on the computer way above the budget we specified. The young man in used car sales was polite, but ultimately our precious time was wasted.
