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September 2025 by Tasso D
Crave by Bell Media is a complete letdown
I subscribed to Crave, downloaded the app, and tried to use the service—what a nightmare. The app is glitchy and poorly designed, and the streaming constantly buffers or fails to load entirely. I spent over an hour troubleshooting with technical support, and even then, it never worked properly.
I cancelled the service after less than two weeks of unusable access, but Bell refused to refund me. I paid for a full month of a broken product. Their customer service was useless—rather than solving the issue, they kept trying to upsell me. Classic Bell: ignore the problem, push more services.
To make matters worse, I’ve since learned that TELUS now offers internet and TV in my area, and I’d strongly recommend checking them out instead. Crave is overpriced, unreliable, and backed by the same frustrating Bell customer experience we’ve all come to expect.
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September 2025 by Yanick
We have many phone providers in my household. I have Bell. I receive much more spam calls... Good job Bell 👌🙄
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August 2025 by Marli D.
Where is 0 stars?
I have no business with Bell yet THEY call ME!
The person on the other side is proposing a promotion, doesn't listen to me, becomes rude and then hangs up mid sentence.
Is this how Bell Canada is trying to gain customers? Good luck!
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June 2025 by Dave L
Bell’s treatment of my parents has been shameful, exploitative, and completely unacceptable. They’ve been loyal customers for over 20 years — and for months now they’ve had unreliable internet. We’ve spent countless hours on the phone, dealing with disrespectful, dismissive customer service, including being hung up on multiple times.
It has become a major source of stress for them. And when I saw how much Bell was charging them I was irate. To have the audacity to charge those rates, fail to deliver the service, and then treat elderly, long-time customers so poorly? Bell. You should be ashamed.
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May 2025 by Telling it Like it Is
What a joke this company has become ever since the current CEO took over. A stock price that has plummeted and a dividend cut in excess of 50% that has not only destroyed the company's capitalization, it has resulted in the destruction of the portfolio value and income for many investors including seniors and pension funds.
Additionally, the calibre of one of there signature programs BNNBloomberg has also deteriorated beyond belief. It was once a stellar business program but today is nothing more than a disorganized hodge-podge of program segments that do not follow the published programming schedule. Basically you never know what you are going to get when you tune in. What a mess. Again, a reflection of poor management.
The one thing they continue to do well and consistently however is raise prices. They meet the gold standard on that metric for sure!
All this said, when are they going to get rid of this guy and replace him with someone who can restore the value and integrity of the organization? In my opinion, tomorrow would be a good day.
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April 2025 by Carmen Middleton
Loyalty line is a joke. You offer better plans for new customers. Loyal customer offers ...nothing. Worst plans. I don't even use the data my plan has and they won't offer me a better rate. But new customers pay half of what i pay and get more data. Horrible customer loyalty service. Will be switching to Telus.
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March 2025 by Redwan Mumish
This company is a nightmare, the savings to switch to this company is not worth the headache. A bunch of incompetent customer service agents. I can write a book about their conduct that caused severe headache. STAY AWAY FROM THIS COMPANY.
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March 2025 by Danny N
Absolutely the worst customer service in the telecomms industry. I have been a client for two months. I had a package ($ 108.99). My first two monthly bills were $ 25 too expensive. I spent an hour on the phone in February and again in March to try and have this corrected (apparently a credit had not been applied). Spoke to a supervisor on 24/3/25. He was rude and kept cutting me off. Finally he says he'll correct the error but my internet package rate has just gone up by $ 5 per month. I asked since when, he replied September, then changed that to February 2025. If that's the case why was my bill not $ 30 too much (unapplied credit plus $5) ?? Unbelievable how they can offer you something and jack it up without any warning whatsoever. You have to follow your invoice like a hawk. Never again. Buyers beware...you'll spend more time on the phone not getting anywhere with these guys. A terrible way to do business.
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March 2025 by Nikolay Yovchev
I confirmed 3 times my cancellation and I still got charged. This compagny is a scam and the sad part is that they have such a big monopol in Quebec they are not even trying to give a normal service. The mentality is to scam the customer as much as they can...
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February 2025 by Barry Fredericks
My nephew, who is 19 was kind enough to give this company his business , and unfortunately had his phone and lost it six months later at Disney while on a recent family vacation last month, so the bell representative told him he would have to purchase a new phone, but at that time would have 30 days to return it, in the meantime his phone had been found and Shipped back to him free of charge by Disney, He then contacted Bell to tell them the situation and that he’d like to return his current phone and switch everything back to his old phone because it had been found, The customer service rep told him in the store at the time of purchasing a new phone. He had 30 days to return. Apparently, He had only 15 days to return the phone. The service rep did not advise the client, my nephew correctly. So now, even though it was the sales rep mistake and he has his old phone back, they will not return the new phone. That he had less than 30 days, forcing him into A purchase that he does not need. And if he was to go by the 15 day return policy he was only one day passed the limit and they would not return or take his new phone back. No integrity at all. If a company can’t train an employee to properly represent the company he or she works for and represent a customer at the same time With accurate information then they shouldn’t be working for bell or any company. And the least they should do in this situation is take the new phone back for simply mis-informing my nephew.
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February 2025 by Onà Avenue
Businesclosed.
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January 2025 by Denys Strashkin
Bell is hands down one of the worst companies I’ve ever dealt with. Their contracts are deliberately vague and riddled with unfair terms designed to trap you. Hidden fees, terrible customer service, and absolutely no regard for customer loyalty. They’ll nickel-and-dime you and make it nearly impossible to leave. Save yourself the frustration and money—stay far away from Bell. Never again!
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January 2025 by Kiko
Can this company not be held accountable for cold call marketing harassment? Good God. I get a call from a different East Indian man 3 times a week from a different phone number struggling to speak English and so many voices in the background clearly making the same calls from 6 inches apart. Their closing rate has no be next to nil with this approach.
NO BELL MOBILITY! I’m not interested.
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December 2024 by J T
I get weekly telemarketing calls from Bell call centers in India. The number is spoofed as British Columbia. If you call it back it isn't in service. What a joke, take me off your list. I will never be a customer because of this.
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November 2024 by Mark H
Bell let's talk. When my mother died, I transferred the service to my name and then cancelled the cable within maybe 2-3weeks, but kept the other things.
Because I didn't cancel while it was still in her name and she was diseased, they charged me like a 100$ cancellation fee and refused to reverse the charge because I didn't do things in the right order.
Years later, I still detest Bell for this. I've never faced such a greedy insensitive corporation. For all the talk of caring about mental heath, go to hell.
