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November 2023 by georges ahmar
I went to the store to purchase a dryer to stack it on top of my washer. I clearly explained to the salesman that i already have a washer. He said no prob you can buy a dryer with the stacking kit. I also paid for the installation.The service and delivery guy arrived with the dryer but said he cannot take responsability of stacking a new dryer on top of an old washing machine, how ridiculous is that! He even wanted me to stack it myself by watching a youtube video!The worse part is that i asked for a full refund one week ago and i still haven't gotten my money back and the dryer is still sitting in my living room!I am out 1350$ and waste of my time and energy.Never buying anything again from bestbuy
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November 2023 by nick fil
I just want to share my experience at best buy . I must say Hugo in electronics in the center was there to answer all my questions and needs. Hugo was exceptional in his customer service and I would highly recommend anyone to ask for him he was the most helpful out of everyone I asked for help during my time there. Good job best buy !! And Hugo keep up the good work!!
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November 2023 by Cornelius Christian
shady managers behaving like they are the board members of bestbuy and dont follow fair price guarantee by giving out excuses made up on their own to please this franchise's private owner in sales figures. Bestbuy should cancel the license of this bestbuy for their goodwill and reputation among customers.
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November 2023 by Brenna O'Byrne
Customer Service sucks at this place. Went in to get an AirTag and was told to go to the front desk, front desk didn’t have any and didn’t even try to help with locating them. Just repeatedly told me “we don’t have them here,” and didn’t offer to call anyone to help or find the product. They completely expected me to just give up and walk out without one. So I had to go find someone else to help locate where the Tags are since apparently no one knows where any of the stock was.
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September 2023 by George S
0 customer service ! Employees are either in a corner talking to each other or constantly following you.Despite having an item in stock (4 to be exact) no effort was made to find the product… their solution was to order it online and have it delivered to the store,I will honestly ever visit a Best Buy to view the product in person and then buy it on Amazon.Refunds are another story, they don’t take back open items or they try charging a fee.
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September 2023 by Sara
One of the worst place They have no respect for the customer, they do whatever you’ll be talking to them, and they be talking to somebody else zero respect I was there looking for some thing to buy for my place. I was talking to one of the lady that work there, and she just stop and walk away without finishing the servers with me and she be like go get the right size and come back, and I have the right size with me.Customer service 0/0
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August 2023 by Inside TraderMan
I bought a laptop from there. I was offered a geek squad membership. I asked if I could cancel after 1 month free or charge if I didn't use it. They said yes I could cancel free of charge.Turns out it was all a lie!I contacted Best Buy support and they told me I can't cancel for 12 months. After 12 months I will be charged a fee of 300$ for cancelling. Complete scam. I'm paying 23$ per month (275$ for the year)I was sold a lie. I used to shop there often over the years but they'll never see me back there again or any other best buy location.
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August 2023 by David Ferron
Bought a dishwasher for 1000$ yesterday. Was supposed to receive a call for delivery and installation yesterday. I called today to get an update, but you can’t reach the actual store, you have to call their central number. You end talking to someone whose first language is not English (or French), making communication very difficult; that does not care, and ends up transferring me to the store number that refers you to the website. I wasted 2 hours today and still have no update. If I have to go to the store to get the appointment that they were supposed to call me for, I’m getting a refund.Best Buy, please don’t “answer” this with your garbage generic apology. Just do better
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August 2023 by kiran patel
Today we went to buy a MacBook, the sales person was unprofessional, after we paid he asked us to go pick up the item from pick up area, although he had the laptop in his hand all the time may be we didn’t take the extended warranty. After waiting over 20min near the waiting area when I went to ask for help to know why is taking so long the same sales person told me “ you didn’t pay to me” I was shocked, then I went to look for someone else who can help us, that employee clearly told me that I did not wait more than 10min, which is not true. They are so unorganized and they always speak in Arabic so loud among themselves front of their clients. Finally after waiting 30min I asked one of manager to help me us and He also started to speaking Arabic to the guy who supposed to help us. I think Best Buy Canada head office team should go to check up on their customers service skills. I would rate them ZEROS for services.
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August 2023 by Muhammad Waaseu
Best Buy has a policy if the amount is written wrong on the panel for a product, they will give you a 10$ discount. I bought an item today and it’s price was wrong and I reported it to the cashier. They just made some stupid reason not to give the discount. BestBuy should not introduce these policy that they don’t agree on. Such a shame. The store manager is also rude. They create these policies to stay in the market but they don’t act on it. DONT GO TO THIS BESTBUY…. Go to some other one
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August 2023 by Malcolm Archer
Tried to buy a phone on line with in store pickup because they had a deal for 849$. Got the confirmation, was charged. When I go to the store they tell me the order was canceled and if I wanted to buy the phone it was $1200 now. What a bunch of scammers, buyers avoid this store!!!
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July 2023 by Shreya GHOSAL
I would rather give 0 Star .I had a terrible experience with Best Buy this store. I have bought a phone along with a connection last month. And the sales person forgot to add a particular code and for the same I had to pay $140. Now when I go there and tell them the issue they are straight away avoiding rather providing any solution.If this is the service they are providing then should not run a business. This is purely Unethical.
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July 2023 by nadine rezko
Worst after service ever. geek squad is useless, to repair a washer it takes 2 months! whenever you call to complain, they send you through their phone call mazes and never get you in touch with a supervisor. i have been calling back and forth for once a week for month and none of their phone agent can give me any help or even connect me to a supervisor. A very very bad service. Filed my claim on june 16th and i’m still without a washer. unacceptable
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July 2023 by Mohamed Shehats
good tvs .good price .nice servic .very good agent . for example that man called IDIR he is good example for customer service
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July 2023 by Justin D.
billed three times for a single product. they busted my credit card limit by the same time and make me encounter external fees for it. Customer service is of no help and don't want to refund the extra payments put on my card. I will never shop at best buy ever again.
