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February 2024 by Chantal Habscheid
Fixed my necklace perfectly and at a great price! Merci :)
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February 2024 by Marie Lemieux
Excellent customer service ?!
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January 2024 by Ben Parant
Incompetents! I took my watch to the Flora jewelry store for a simple battery change, and the result was catastrophic. Not only did they damage it, but in trying to fix their mistake, the so-called repair left my watch in even worse condition.Here is the detailed account of this disastrous experience:I dropped off my watch in perfect condition at the Flora jewelry store for a battery change. On site, the manager assured me that she could do it immediately. After several unsuccessful attempts to open the case, having considerably scratched the back of my watch (see photo1), she then informed me that it would be better to leave my watch so that the watchmaker could take care of it. open, and that I can collect it the next day. This step ended up taking several days, but I wasn't particularly rushed.When I went back to get my watch, I noticed, in addition to the additional scratches, that an hour indicator was now detached, moving freely inside the dial. Questioned about this, the manager claims that it was already like this (which is false, my watch was intact when it was dropped off), claiming that the watchmaker had taken note of it but did not have time to repair it. .. She then asks me to leave the watch with her for a few more days so that the watchmaker can correct this, which I accept.A week later, I return to the store and the manager informs me that the watchmaker didn't have time, promising a call the next day and the watch ready in two days at the latest. It actually took 5 additional days and 3 calls from me to get this done.The surprise was great when I noticed that my watch was in an even worse condition than before. The watchmaker stuck the indicator from 11 to 12!!! I now have two indicators at 12 but none at 11 (see photo 2). How can anyone be so incompetent? Additionally, drops (of water? glue?) are visible inside the dial (see photo 3), and the side of the dial is deeply scratched (photo 4)...Faced with this situation, the manager dared to offer to leave my watch again, but she warned me that it would take at least 3 to 4 weeks. Obviously, I refused, this situation having already lasted too long.An establishment to avoid, and according to other Google reviews, it seems that I am not the first to pay the price for their incompetence.
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October 2023 by Vanessa Samuel
We had remarkable service!I ordered a watch which was no longer in stock so it took around 3 weeks. I wrote to the store since I needed it quickly and the same day they picked up the item from their supplier to send it the next morning!I recommend this store without hesitation!
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October 2023 by Robert Olivier
Excellent service.Ultra friendly and professional resource person.
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September 2023 by Saad El Marjani
Very nice shop and the staff is very friendly!
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August 2023 by k tel
I had the battery replaced in my watch. The price was very reasonable .The lady who served me was friendly and helpful.
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August 2023 by CW MacGregor
Got a perfect new strap for my watch. I was in and out in 15 minutes.
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July 2023 by Petra Schumann
Always good service and fair pricing!
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June 2023 by Floriane Lemoine
(Translated by Google) Traumatic experience at this jewelry store a few years ago: I wanted to have the engraving redone on the inside of our wedding rings because of the change in the date of our wedding (covid). The engraving was FOUL: you could still see the old date which had just been crossed out, and it looked like the new date had been written by a 4 year old child. In addition my ring had been seriously deformed, and worn so that I lost a certain amount of solid gold. And PLUS I was charged for this service (I shouldn't have paid but I was in shock, and cried for hours afterwards).Above all, do not bring your objects of monetary or sentimental value, this is a simple jewelry merchant, they have no know-how in terms of repair.PS: I had the engraving redone by a real craftsman afterwards, but unfortunately my wedding ring never regained its initial shape, being too damaged. I was thinking about it today while looking at it, and that's why I thought I had to warn other potential customers.(Original)Expérience traumatisante à cette bijouterie il y a quelques années : j'ai voulu faire refaire la gravure à l'intérieur de nos alliances à cause du changement de date de notre mariage (covid). La gravure était IMMONDE : on pouvait encore voir l'ancienne date qui avait été juste rayée, et on aurait dit que la nouvelle date avait été écrite par un enfant de 4 ans. En plus ma bague avait été gravement déformée, et usée ce qui fait que j'ai perdu une certaine quantité d'or massif. Et EN PLUS on m'a fait payer pour ce service (je n'aurais pas dû payer mais j'étais sous le choc, et j'ai pleuré pendant des heures ensuite).Surtout n'apportez pas vos objets de valeur monétaire ou sentimentale, il s'agit d'un simple marchand de bijoux, ils n'ont pas de savoir-faire en terme de réparation.PS: j'ai fait refaire la gravure chez un vrai artisan par la suite, mais malheureusement mon alliance n'a jamais retrouvé sa forme initiale, étant trop endommagée. J'y pensais aujourd'hui en la regardant, et c'est pourquoi je me suis dit qu'il fallait prévenir d'autres clients potentiels.
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April 2023 by Marcel Tomaszewski
Great service. Went out of their way to help me fix watch band. Much appreciated.
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July 2022 by Pierre Gaudette
Very skilled
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July 2022 by Allie A
(Translated by Google) Exemplary service, extremely helpful and kind woman, pretty know-how, they repaired a Cartier watch for me for a really affordable price.Amazing Service, Thank you again!(Original)Service exemplaire, femme extrêmement serviable et gentille, jolie savoir faire, ils m'ont réparé une montre Cartier pour un prix vraiment abordable.Amazing Service, Thank you again !
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March 2022 by Artur Tchernychev
(Translated by Google) I came in for a battery change - they changed it in addition to diagnosing and fixing a draining battery problem I had for months at no additional cost, impeccable service(Original)Je suis venu pour un changement de batterie - ils l'ont changé en plus de diagnostiquer et réparer un problème de batterie qui se décharge que j'avais depuis des mois sans coût additionnel, service impeccable
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November 2021 by David
(Translated by Google) Very poor service, beware of impostors, I brought a watch in excellent condition with just a battery change to do and I got it back with problems, strap incorrectly reassembled, major leak of waterproofness of the watch (Tissot). Don't throw your money away, they are incompetent.(Original)Très mauvais service, faites attention aux imposteurs, j’ai apporté une montre en excellent état avec simplement un changement de batterie à faire et je l’ai récupéré qu’avec des problèmes , bracelet mal remonté, fuite majeure d’étanchéité de la montre (Tissot). Ne jetez pas votre argent , ils sont incompétents.
