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December 2023 by Anthony
Buy furniture here if you like waiting 1.5 years for a couch. Non existent customer service. People who don't return calls and are exceptionally rude.Shoutout to whoever the attitude ridden associate is answering the phone being terrible.Icing on the cake was after 1.5 years of runaround after being told our couch would arrive in 2 months, they told us shipping would be included but charged us extra for it.Imagine a business having 3 stars on Google.AVOID. BUY FROM LITERALLY ANYWHERE ELSE THIS IS A SCAM.
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December 2023 by Jason T
Staff Kawtar was so nice to me even though I only purchased a candle!
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December 2023 by Alissa Blanchette
I bought my table here a year or so ago. It came with a giant scratch that clearly was not meant to be there. And I was lead to believe it was part of the look of the table despite sending pictures. The table has many wood grooves, but this was clearly a man made scratch. I gave up arguing in the end because with a job and a life, I just didn’t have the time, and with how long I waited for the table, I couldn’t take any longer without having one. It’s the worse feeling. Don’t waste your time shopping here, I would have spent more money anywhere else to avoid the headache.
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October 2023 by Arvin Sheivari
I wish I could give this company a 0.We have been waiting for our table for almost 1 year now (ordered Dec 2022). With 4 delays since March when we were supposed to get our table.Company never updates us, we have to call them and email them multiple times before someone contacts us back.We've been trying to call the company now for a few days with no luck getting in touch with anyone, still waiting for our table.My recommendation, just don't bother ordering from this company.....To the comment below from the owner, if you had even taken the time to read my review... You've requested me to call the 1-866 or email the info@ email when my issue is that no one has answered me through either channel for the last few days. You can't improve customer service experience when you don't even take the time to read the comment properly, or check your emails.
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October 2023 by Guillaume Vidallet
Do not buy anything from this company. They are thieves, the lead times for a simple chair doubled for no reason, then they wanted an additional fee for shipping, they agreed to cancel my order and now it’s been 3 months and I can’t get a refund. Worst customer service ever.
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June 2023 by Aryan Yassavoli
Extremely rude,They send the product to be picked up at the Toronto Location. After 6 weeks of waiting. Once it arrived, they sent it back to Montreal. No one called from the store saying the product was sent back. Upon inquiring ,the staff told me that the would send it to my house free of charge. Once i inquired, they were extremely rude,They send the product to be picked up at the Toronto Location. After 6 weeks of waiting. Once it arrived, they sent it back to Montreal no more than 14 days after without letting us know of their action. No one called from the store saying the product was sent back no email was sent out about any policies. Upon inquiring ,the staff told me that the would send it to my house free of charge and I had proof of the same. Once i inquired, they said they wont send it and i have to pay 175 dollars in shipping cost. If this was communicated to me i would accept it. but they pushed me towards a refund which i do not accept. This experience was extremely unprofessional. if the product is at bad as this experience which is likely suspect it would be i highly recommend not purchasing from them.
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June 2023 by Ashley B
***DO NOT BUY FROMTHIS SCAM**** very similar to others, we bought a table in November, for which they charged us for at the time. In early March they sent us an email stating they could no longer deliver to our area. We requested a refund to which they said no problem snd that it would take about two weeks. After two weeks, we reached out to inquire about the refund. We were told it went to ‘accounts department’. We called several more times to no avail- during various calls we were told that they don’t speak english, to continuing to tell us they were working on it. We even tried calling the credit card company, but because they had charged us in November they couldnt do anything. It took several months of calling on our part, leaving fb reviews, calling the better business bureau, and threatening a lawsuit to FINALLY get our money back in June. I honestly do not understand how they are still in business. Stay far far away from this company- SAVE YOURSELF AND YOUR MONEY!!!
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June 2023 by Student Account
Ordered a table late February, was told it would come mid-April. Every time I asked for some kind of update, I got conflicting messages from their customer service reps. The person in charge of email didn't have the information the person on the phone had, and vice versa. The person on the phone was also condescending (making it seem like I have never ordered something online before) and would almost always speak over me before I could say anything (please let your customer explain and then you can answer). The first red flag was their website and the delivery charge not being applied. I was told this happens often... which makes me think, maybe make your website clearer? Because I was moving and could not wait any longer, I cancelled my order via email on April 24. It has been 4 weeks and still no refund despite being told 2-4 weeks. I should have read these reviews before ordering anything. I am so disappointed in this back and forth that has resulted in nothing being properly done.
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June 2023 by Mallory Mackillop
Must be a money scam!!! Take your money and don't pay you back for months, that is basically an interest free loan. How has this company not been shut down yet? I got pulled into their scam two years ago. I waited almost a year for my couch which never arrived. Which was supposed to be 1 to 3 months. After chasing them I finally got my money back "system was down for refund". That was last year the wait for that couch is still on going and it would have taken 2 years to get it.Shut them down!!
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June 2023 by Eldho Poulose
Hey guys please please don't buy from them through online. Ordered dining table January, received damaged product in April. So many follow ups to return the product. Literally I had to call their courier company to pickup the product from my house. There is a contact number you will be able to talk to Shannon or Sandy , they always say they don't know about the refund , they did every thing in their power to get my refund. Sent numerous emails- no time line, no update on the refund . In fact they treat you like useless. It's been a week now the courier company took back the product from my place , no update on the refund. You will never such a poor customer service like this from anywhere . I'm amazed how they still operate their business. Shameful .
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May 2023 by eldho paul
Listen folks,,, please do not buy from them . After waiting 4 months and that too with constant follow up, finally I received the Avalon dining table and bench. Legs weren't matching , different color, totally wrong legs they sent. Damaged table top, cracked bench. If I can rate them 0, I would. Please don't waste your time with them
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April 2023 by Benoit Viau
Would put 0 stars if I could.Similar experiences to everyone else, ordered a kitchen table, it arrived all cracked and defective. Was able to discuss a refund with the call support but 2 weeks later was told that they were having "technical difficulties" and to go through the credit card and request a charge back instead of them issuing a refund.Do not waste your time with this company, they have terrible products & terrible customer service. I have filed an official complaint.
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March 2023 by Maria Gelao
DO NOT BUY ANYTHING FROM THIS COMPANY. Seriously, especially if you order online. You’ll never see your items and based on other reviews, they’ll probably come damaged. They’ve held up my money since November, told me my order would come in mid February. Still not here. I’ve emailed and called and each time they say a different day it will be shipped and move it out further and further. Save your money and avoid this scam of a “business”.
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January 2023 by Hanif Hosseini
I would rate zero star if I could! Delivery time is fake, ordered in November and they said it will be delivered in February! Then refused to refund! I finally got my money back after 6 weeks of follow up!
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December 2022 by Mathieu Hornsperger
Pretty nice shop with a lot of beautiful piece of furniture.When it comes to buying it, it's more difficult: many items are back order with no visibility at all about when the item may be back, almost impossible to buy an item from the floor.And above all, the refund process is really complicated: you need to talk to the manager of the shop, and god knows when he's going to be available. So may be, in a good day, that person may call you at his convenience, but not at your convenience.Who's the customer here ?Bottom line: I will never buy there anymore despite the beautiful items