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December 2023 by David Y
I highly recommend this store because I get the best value for my money. They also made recommendations to make sure I get the best size and color for me which I really appreciate.I check their sales online during Boxing Day and the price is always lower or the same as other stores and the authenticity code checks out.I was also pleasantly surprised that the price on Moose Knuckles’ official website was higher than their price.
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December 2023 by Olivia Luka
Terrible business, beware. I bought shoes online on November 27th and they charged me and it’s been nearly a month and I haven’t received them. They canceled my order after I reached out and said I would be refunded but I still do not have the funds. Why would they charge me if they weren’t shipping the item? Had I not followed up, I would’ve been out $200 with no shoes. This business is a scam and I will be contacting my credit card company. Absolutely disgusting how they conduct business.
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December 2023 by Amy P
I thought I found my favourite store to shop for high quality and beautiful jackets such as Mackage until I got the recent one, which was defective. Once the staff (Lori) knew it was defective. He would not accept any exchange or refunds. It's not easy to get resolved by the customer care department from Mackage either. You can wait for months and months and no responses. I had to say bye to this store forever. They have lost a big shopper like me.
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December 2023 by Rob Tam
Ordered a shoe book Nov 27, 2023 online with conformation. Emailed them Dec 12, 2023 and got reply saying they are very sorry that they could not fulfill order. I had to contact them for the bad news or they probably would not have contacted me.
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December 2023 by Angad Brar
Bought a jacket online and i had a question regarding my order coz I didn’t receive any bag for my jacket to store. So I emailed these guys twice a month ago and never heard back from them. And the fur on the jackets seemed less but no reply back ?♂️
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December 2023 by Sam Assi
DO NOT GO TO THIS STORE!! I bought a coat from them and when i went to try to return it the next day they didnt want to
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September 2023 by y C
DO NOT BUY FROM HERE PLEASE. The items on their website ARE NOT REALLY IN STOCK. Their website is misleading and many items they are actually waiting for stock. And even though they have a date for when it’ll be in stock and shipped, it is a LIE. They will continue to push back the shipping date because I think they realistically have no idea when they will have stock of the item. But will continue to hold your money while they wait for the item. This is basically a scam. They take your money but never know when they will have the item. AND THEY NEVER ANSWER THEIR PHONE.They have promised a refund and it’s been “processed on their end”. But of course after all these lies, I am cautious to believe their words. I will update in a few days on whether we actually got our refund or if this issue will need to be escalated.
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September 2023 by Paul Piché
"30-DAY REFUND" POLICY is not a true refundThey keep the money and give you a credit, but they do not disclose this policy even when asked. SO BE VERY CARFULL, YOU DO NOT GET A REFUND DESPITE WHAT IS WRITTEN ON THE WEBSITE AND SAIS BY THE CASHIER.TRULY DECEPTIVE POLICYFollowing my posting, 2 weeks later, owners responded positively to my comment in a very satisfactory way.
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June 2023 by Q ck
I bought a pair of shoes. Then I found that they are not soft and uncomfortable. So I was planning to return them the second day. But they refused to return them for some ridiculous reasons…very unpleasant shopping experience…
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June 2023 by N F
By far the best selection on On Clouds in the city. Amazing staff, great experience. I wouldn't buy my shoes anywhere else.
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March 2023 by marina carvari
I don’t know how is offline store operating, but online experience is awful. They are using some sort of the cheap, low quality delivery and courrier services, which I had my worst experience with.Boutique itself is not helpful at all, did not reply to my last email. There is no customer service number, you can only contact them by email, which they are not answering to.Save yourself some nerves and do not buy here.
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December 2022 by Aimee Kayser
Bought Uggs on their site and they claim to have a price match guarantee however they did not honor this and when I received the item it was $50 more than the sticker on the box. They told me to return for a full refund but then I would have to pay for shipping so it wasn’t worth it. Would not shop here again! They are a third party reseller and I noticed the uggs are now $100 more than the sticker price.
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November 2022 by Juanita Hernandez Poveda
The store has the craziest sales in town. I have bought a moose knuckles jacket for 500$ instead of 1400$ and a SAM jacket for 400$ instead of 900$. The customer service is really good and the packaging is also really classy. Definitely coming back next winter!
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November 2022 by Melissa Lopes
I bought a winter coat for an excellent price.They delivered it in 2 days.Excellent store with excellent deals. I’m going to return, for sure.Excellent service.
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November 2022 by Samuel Lee
Lior Fedida helped me tons to ship my backpack that I ordered from Boutique Tag. She answered my questions really quickly. The price is very reasonable and all the services from this store are beyond perfect. Thank you so much !!!
