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October 2023 by Rames Reyes
1 étoile pcq je peux pas faire 0Vous politique okMais veux devrai dire le minumun pour être accepté pour pas se déplacer pour rien .Mais avec un bon score de créditVous me refuse une ouverture de compte de chèque . ( premier fois de ma vie je vois ça )A éviter 100 %Ni personnelle ni ma compagnie feront jamais affaire avec cet « institution «
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June 2023 by Youlia Po
Bin service
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October 2022 by Mado Legault
(Translated by Google) If the front desk clerk minded her own business and stayed at her post, customer service would be a thousand times better.(Original)Si l’employée de la réception se mêlait de ses affaires et restait à son poste le service à la clientèle serait mille fois meilleur.
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August 2022 by Julie Guibert
(Translated by Google) An adviser not available when finalizing a mortgage application: no answers to emails, no answers to calls, no callbacks after voice messages, following a trip to the agency I am promised a call the next day before 5 p.m.... never received. This shows a huge lack of professionalism.(Original)Un conseiller non disponible lors de la finalisation d'une demande hypothécaire : pas de réponses aux emails, pas de réponses aux appels, pas de rappels après messages vocaux, suite à déplacement en agence on me promet un appel le lendemain avant 17h... jamais reçu. Cela présente un gros manque de professionnalisme.
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August 2022 by Maestro KIwii22
(Translated by Google) Thank you to the young person at the reception who gave me very good advice!(Original)Merci au jeune à l'accueil qui m'a très bien conseillé !
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October 2021 by Nicole Savard
(Translated by Google) Very good service.(Original)Très bon service.
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September 2021 by Official Neno
Worst service ever. It took them 2 month to give me the most basic info about my mortgage, the penalty to change to another bank. When I called another bank where I have a mortgage, I got that info straight from the Costumers Service. With Desjardins Allard, I had to wait for them to call me back, when they did they told me that have to ask for someone to calculate the penalty, then after waiting for 2 days, I had to schedule another phone call, they never respect the schedules for the calls and they do not call you back more than once. 2 months later I got the info I needed. By then the rate I had reserved at another bank was gone. Their lack of professionalism will actually hurt you financially. It is impossible to call them and talk to a human and get any answers. Once they have you as a costumer they do not care about you anymore and make it extra difficult to leave. I will not promote any other banks instead of them, but I will definitely be paying my penalty and just getting out of there, the stress and the lack or respect and professionalism is not worth it.
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September 2021 by sydney
(Translated by Google) Really disappointed with the service, there are always new worlds as employees are all lost ym ostine that I told them that I wanted a fixed mortgage, when I always had a variable rate, according to the opinions and service they offer So I should have gone elsewhere(Original)Vraiment decu du service,il y a tjr du nouveau monde comme employer sont tous perdu y m ostine que je leur ai dis que je voulais un hypothéque a fixe,quand j ai tjr eu un taux variable,selon les avis et service qu'ils offrent j aurais donc du aller ailleur
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September 2020 by Alexandre Martel
(Translated by Google) If you know what you want, as far as I'm concerned about opening an estate account, the staff on the phone are courteous and the employees are mostly diligent. Everything is executed quickly. There are no legal department audit deadlines or anything like that and these are the best fees I have found in the banking industry. Really satisfied with the service.(Original)Si vous savez ce que vous voulez, en ce qui me concerne ouvrir un compte de succession, le personnel au téléphone est courtois et les employés sont surtout diligents. Tout est exécuté rapidement. Il n'y a pas de délais de vérification du département légal ou rien de la sorte et ce sont les meilleurs frais que j'ai trouvé dans l'industrie bancaire. Vraiment satisfait du service.
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September 2020 by Laurent
(Translated by Google) Very poor service. In 3 months I had to deal with 3 advisers. They look lost, they don't really know what's going on. I have been a customer for 13 years and I have the impression of being in front of amateurs.They are not proactive, and not really respectful of the customer.TO AVOID(Original)Service très mauvais. En 3 mois j'ai eu affaire à 3 conseillers. Ils ont l'air perdu, ils ne savent pas vraiment ce qu'il se passe. Je suis client depuis 13 ans et j'ai l'impression d'être face à des amateurs.Ils ne sont pas pro-actif, et pas vraiment respectueux du client.A EVITER
