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December 2023 by François Lacroix
I bought my car here and did some maintenance. I don't really like car dealerships and car repair places, because I don't know much about cars. But they've treated me well and offer lots of free services, so for what it's worth, 5 stars Chassé gang!
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November 2023 by Nasser Soukia
Purchased a used vehicle from here and all went well. Vlad was very responsive, courteous and attentive to your inquiries. On the financial side Sara was very transparent and helpful to conclude the transaction. Finally on delivery, Meghan made the process smooth and natural.Excellent service from Chassé, above and beyond - Thank you & see you soon!
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November 2023 by AMBRIEL SOUNDS
My First time at Chasse Toyota and probably not my Last because the service was above and beyond !Julianna, the receptionist at the front desk was EXTREMELY HELPFUL she helped me figure things out and get a rush booking for the annual maintenance and she took the time to do this. Service like this with a smile, friendly and patient is very uncommon now a days so Thank you to Julianna at Chassé Toyota ??
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October 2023 by Cheng Zhang
Two weeks ago, I asked to refund my $1000 deposit that I made in 2021 because the car I reserved never arrived and I'm moving abroad next week. So a manager took my files, copied my credit card number, and I signed it. He told me the money should be in my account the next day. Now two weeks later, I just noticed this $1000 never returned, and there were no notifications, no one told me what was going on. So today I went back, after waiting for 30 mins, they told me their accountant left and they couldn't do anything for me, and they even can't find out who processed my file last time. I will go back tomorrow and see if I can get my money back. But the whole process is like a scam.Update: I got my refund. They didn't process my refund in the first place. I can't say they did this on purpose but if I didn't notice it, they would have kept my money for themselves.
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September 2023 by Erin Fredericks
We were visiting Montreal from New Brunswick when our car was stolen. With no rental cars in the city and our dogs with us, we needed to purchase a car quickly. Reception staff, Patrick (sales) and Melissa (financing) at Chassé Toyota were so kind, helpful, and flexible. In just 24 hours we were able to leave Montreal in our new-to-us vehicle. Patrick went out of his way to find the right vehicle and even organized transportation to get us, our luggage, and our dogs to the dealership to pickup the car. Melissa found us a great financing option on a very tight timeline and with the challenges of an existing car loan not yet paid by our insurance. We are sincerely grateful for these gestures of kindness during a very stressful event. Thank you!
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August 2023 by Li Sun
I would like to express my sincere gratitude to Serine for her outstanding assistance during my car purchase. Her professionalism made the entire process transparent and efficient. She patiently addressed all my questions and doubts with utmost clarity. I highly recommend her to anyone looking to buy a car.Furthermore, I want to extend my thanks to Melissa and Arij for their invaluable help during the payment and pick-up process. Both of them exhibited a high level of professionalism, ensuring that everything went smoothly.Overall, the experience at this dealership was top-notch, and I would not hesitate to recommend their services to others. Thank you for the excellent service!
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August 2023 by DMYTRO BATIALO
Thank you for the professional service. Vlad helped me through all the process to acquire the car I want. Really appreciated his service and I will not hesitate to refer him
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July 2023 by Taha Bin
Professional staff! Great service by serine in helping me close on my new car Camry hybrid. Very happy with my purchase.
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July 2023 by Rohan Jain
We had a great experience with Vlad who is our Salesperson at Chasse Toyota. We got the car we liked and Vlad made it possible. Everything went very smooth with him and we would highly recommend him.
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July 2023 by Tamim Taher
I bought recently a car Toyota Venza Limited 2023 from this dealership, and Serine Haddadi worked with me. She provided excellent services and made whole process very pleasant. She is very professional, polite, attentive and finally beautiful gives useful advice and answers all questions. It was a great pleasure to work with Serine, her professional and communication skills are excellent. I want to thank her for the outstanding service and at the end Arij Hammadi was wonderful.
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July 2023 by Mozam Hafeez advocate
Honestly sayingFrom entrance to exit all staff have a great experience of professionalism,From sale department Mr vlad is a committed person,We bought 3cars,he tell us the time frame,and he deliver his commitment before time frame(3rd time i thought may be he has the car in his pocket?).surprising that for hybrid all dealers need minimum 6month but he gave us within 2months.Medam areej explain briefly,medam Cassandra also has professionalism,Even all are well professional and know the professionalism.Appreciate from me and my❤️❤️❤️
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July 2023 by Waqar Joya
Working with Serine Haddadi was an absolute pleasure! Serine is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my Rav4 took about couple days. The best part – Serine stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Serine if you are considering buying a new or previously owned automobile. Also my financing went very smoothly with Melissa Briand, she completed everything in a day and even helped with insurance company. Thank you guys.
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June 2023 by Catalina Mejia
Showed up for my appointment at 10 AM, as previously discussed with the sales person. I was told I do not have an appointment. Had to wait 50 minutes to be finally be told that what I needed could be done over the phone.1. I was told it would be a quick in and out but had to wait 50 minutes which made me late to all my other appointments.2. I did not even need to show up to the shop this could have been made from a distance.Do not go there if you want things to be quick.
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May 2023 by Andrew Rose
Very good service...when they're looking to sell you something. Spent $2000 there a month ago on new tires (and overpriced brakes). Got a flat on one of the new tires and was just told it would be 3 weeks before they could look at it. Do yourself a favour and stick to a neighbourhood mechanic.Edit: Editing this review to reflect the effort made to address the situation, manager called and apologized assuring me there was miscommunication. By that time I had already addressed the flat. Would have been nice to get this kind of service in the first place, but at least they seem to committed to following through.
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May 2023 by Mehdi P.
Would recommend avoiding for Service, shady practices.I bought a car there and the process went relatively well, and hence why I am keeping two stars. Dealt with Sylvain SA and he was fair/straightforward.Those working in Service try to upsell and even scam you. They force you to pay for services you didn't even ask for in the first place and without prior notice! Very dishonest and shady practices. They also charge much more than elsewhere for a quality that's definitely not superior. Dealt with Carlos S Avoid at all costs.Would feel comfortable buying there again, but for services, better to go with an independent mechanic.Je recommanderais d'éviter de faire vos réparations et entretiens chez Chassé Toyota, le monde au Service ont des pratiques très malhonnêtes.J'y ai acheté une voiture et le processus s'est relativement bien passé, d'où la raison pour laquelle je garde deux étoiles. C'était avec Sylvain SA et il était honnête.Ceux qui travaillent dans le service essaient de vendre des entretiens pas toujours nécessaires et même de vous arnaquer. Ils vous obligent à payer pour des services que vous n'avez même pas demandés et sans préavis ! Pratiques très malhonnêtes. Ils chargent aussi beaucoup plus qu'ailleurs pour une qualité qui n'est certainement pas supérieure. Interagis avec Carlos S A éviter à tout prix.Je me sentirais à l'aise d'y acheter une voiture à nouveau, mais pour les services, mieux vaut faire appel à un mécanicien indépendant.
