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November 2024 by Paula Tenuta
You can’t go wrong with De Cabana for the highest quality merchandise! Their customer service staff are incredible - helpful and very polite, and the items are received so quick!
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November 2024 by Olga
It's a pleasure for me to contact De Cabana. Thank you so much !
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November 2024 by CHRISTINE CHRISTIAN
GREAT CUSTOMER SERVICE! FAST DELIVERY!
I called the customer service number and got no answer, and although asked, I didn't leave a message, but to my surprise I received a call back shortly after. The gentleman helped me with sizing questions and other concerns.
I placed the order on a Saturday and received the item at my home in the U.S. on TUESDAY!!
I love my Joseph Ribkoff purchase--it fits perfectly and the fabric and construction are wonderful. I can't wait to wear it. Thanks DeCabana!
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November 2024 by Kristy Stuart
I was so happy to locate a trustworthy boutique that carries Joseph Ribkoff. The shipping was fast and the two phone conversations I have had with this boutique have proved to be nothing but professional. If you are looking for a huge selection of Joseph Ribkoff then I suggest you support this business. Thank you for fast delivery and ease of doing g business with you.
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November 2024 by dorothy rosenthal
I had a great experience with De Cabana. Customer service was very friendly and guided me with precision to find the perfect outfit over the phone.
One of my pieces did not work out of me, but I had a very smooth return process. They made it very easy to shop with them.
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October 2024 by Astou M-K-N
Excellent product and fast shipping-
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September 2024 by Lisa Simpson
Worst ordering experience EVER. I don’t want anyone to suffer like I did! I think that there is someone that is spamming this conpany. They answer by saying hello and not the name of the company!
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September 2024 by mickael marchand
Very satisfied with the order, received very quickly (order made on 08/27 1 p.m. and received on 08/29 1 p.m. 🇨🇦 to the 🇫🇷 via UPS), absolutely no defects on the dress, perfect
Thanks to you
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July 2024 by Nicole Charbonnier
As a lady writing, 1/2 star would be better! Firstly, this store apparently does not know Law 101 to do all their communication in English. I mentioned it to them and was told that the majority of their clientele were English. I don't care because here we are in Quebec and he had to at least send, among other things, the return instructions in both languages. Additionally, you have to be careful when ordering. If the product does not fit or is not correct and we return it, it is at our expense. So, for items that are a little heavy or large, it can easily go up to $20.00 and more. I called only once and the man who answered was really not friendly. Bad experience with this store!
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April 2024 by Michelaine Lahaie
I will not be ordering from this company again. Their return policy is challenging and they did not issue a refund. I am a huge fan of Joseph Ribkoff clothing. I will now order from 1ere Avenue
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April 2024 by Susan Weiler
I regret having not read the posted reviews before ordering from this company.
I ordered a dress to be worn for my son’s wedding - it arrived with a small mark on the overlay and the dye-lot between the overlay and the body of the dress do not match.
When attempting to organize the return with the company (not a smooth or customer friendly process) I was accused of marking the item and was told that they would not “normally” take it back. All tags were still on the garment and it had not been worn.
After much back and forth I was issued a return code but told that I would only receive a store credit. The item was returned to them 10 days ago (confirmed by Canada Post) but I have not yet received my credit. When I contacted the company I was told to “be patient”. Customer service is almost non-existent, I have honestly never been treated so poorly by a company.
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March 2024 by Ashton LeCraw
This is one of the worst stores I have experienced. Their merchandise is terrible and does not match what brands actually produce. Do not shop here. They are a nightmare.
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January 2024 by Victoria Koenig
SCAM! Please do not waste your money on horrible quality clothing! Returned in proper time frame- 10 days! And they are denying the refund! "Noah" was so rude and obnoxious. PLEASE DO NOT WASTE YOUR TIME AND MONEY! SCAM!
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January 2024 by Gilles Racine
Returns are not free.
They only write to us in English. Even if my request is written in French.
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January 2024 by Fun n Run
I have purchased many dresses and jackets over the years and they go out of their way to help me find dresses they may not have in stock and for a reasonable price
