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October 2023 by Hisham Elsalfiti
Terrible service: the lady working at de Maisonneuve Service Point is not helpful and is very dismissive. She looks down on your questions. I paid a lucrative amount for the delivery of a document and when I asked for an invoice, I got a basic shipment receipt with very minimum details. The clerk was unhelpful and arrogant in her responses. I have called and emailed DHL several times and I have yet to receive a proper invoice. I honestly do not recommend this place. There are other mail delivery options that respect their clients, I recommend you look for those.
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August 2023 by Subham Sarkar
I went to this DHL Branch on De-Maisonneuve, Montréal on August 15th, 2023. I wanted to send my passport to an Embassy in the US for visa application. Embassy's website mentioned that I can only use DHL and they also need a prepaid return envelope inside so they can send my passport back. The gentleman on the desk told me, they don't have return service. I again cleared it with him and told him, it's a prepaid return envelope to be inserted in the shipping envelope so the Embassy can send me back my passport. He told me to use UPS. I again told him, the Embassy website says, it has to be shipped by DHL only but he said, UPS will still use DHL to ship. Being hopeless, I left and before going to UPS, I wanted to give it another shot and went to the DHL on Notre-Dame. The employee at that location was very experienced and as soon as I explained, she said yes we can do that. So, 1 location was aware of this and another location just doesn't know what they are doing. I'll highly recommend to use their Notre-Dame location and avoid this De-Maisonneuve location at any cost.
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June 2023 by Russell Anderson
if i could leave zero stars i would. DHL. is in my opinion the most useless company i have ever dealt with. Horrible customer service and you need to be a magician to get hold of a actual person. more than once they have sent me a message saying they cant deliver my package as my address is incomplete, yet when i go to the local service point to pick it up they admit that my drivers license matches the delivery address completely. use them at your own peril!
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February 2023 by Hk
I ordered a watch from Japan. Unfortunately, they chose DHL to send it. It is few weeks that my article is in Quebec City (I am in Montreal) and every day I got a SMS which read "clearance event". Honestly, use other providers.
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December 2022 by H D
Systematically tells their customers they lost your parcel and hope you accept a refund because shipping it would be less profitable.
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December 2022 by anthony risco
Amazing service ! out and beyond. Special thanks to Igor and Tehmina and the other girl with the curly hair !
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December 2022 by ermon Za (ErickErick)
Great service! Igor goes above and beyond. If only every business offered such a great service.
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December 2022 by Konstantin Makarov
Horrible! Horrible! Horrible!Not reliable at all. No customer support at all. They schedule delivery, not come, and the support responds at the end of the day only, so just to ask a single question takes one day.I'll never use DHL again
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December 2022 by J Quest
The staff are friendly and helpful. I just wish it was open longer hours.
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December 2022 by Shannon Barbella
Very friendly staff! This place is very well located, very convenient. I don't give 5 stars because they can do better on the place decoration.
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December 2022 by Lovely Yeasmin
I really love the service of DHL specially for Thamina in terms of customer service is mind blowing.She is sincere and more helpful for every steps of parcel sending .I am happy with her service.
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December 2022 by David McMillan
My wife and I have been waiting at home for 48 hours. Texts tell us it was out for delivery yesterday.......... and again today. The message says no-one was at home, same today, text, no call. We are housebound for two days. The doorbell in our apartment works well. DHL unable to pronounce French name of DHL Service point. Service point telephone number goes to DHL central. What a circus!! I had to give 'one star', otherwise this message would not be delivered!!!!
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December 2022 by Rahaf Alard
Very nice staff and good service. Fanny helped me to do a pickup service and shipment from Italy to Canada although this is out of her duties. She was nice and explained to me clearly the requied steps to do that. Thank you :)
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December 2022 by Mehdi Kotbi
I RATE DHL SERVICE UNDER 0Shame on a multinational company that lie to customers.No notion of time or respect for appointments. they say come at 9am for the pick up. and they make you wait 3 hours and tell you that they are 15 minutes from your place and make you wait another 2 hours and end up not coming.0 CUSTOMER SERVICE .
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April 2022 by Boulma
Entreprise avec un service client fantome tu appelles tu trouves personne seulement des messages enregistres, site web incomprehensible compagnie a eviter le plus possible
