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December 2023 by Christianne
This location will be my first choice any time I need a rental in Montreal. Yann and Quentin exceeded my expectations during a stressful time when my car was in the garage for a month. The branch manager Amine also personally helped to resolve a minor issue and was very understanding of my situation with my insurance company. Their professionalism and genuine concern made my experience outstanding. Thank you again for all the help!
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November 2023 by Erin Mcmillan
They were overbooked and did not have a car for us at pickup. Told us there was nothing they could do and would not try to find us an option at another branch. They suggested we take a cab to the airport to check if they have one for us…I try to rent from the larger companies (even if i have to pay a little more) to avoid this issue since they should have a larger supply but I guess that’s not the case.We walked down the street and found a rental with Avis and it was lovely. Recommend you go there instead
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November 2023 by A LP
Came here on Sunday to pick up a reserved rental car, but ended up waiting for more than an hour to stand in queue as they only had one counter opened.Honestly, there were not too many people coming to pick up the car like me, but just this office was definitely understaffed (only one counter opened) to handle all these reserved bookings that their manager should be able to foresee in advance. The poor girl at the counter had been working non-stop. Why no more staff here to help her?I have been travelling around the world but this is the most inefficient car rental office I ever been to. Will definitely avoid Enterprise in Montreal next time.
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November 2023 by T Grant
I visited the Enterprise at the Hotel Espresso on Guy street downtown Montréal and was very impressed with the customer service. I was returning a car to the site and was greeted very professional by a young man by the name of Omer who was very friendly and attentive to my queries & feedback.Would definitely recommend this service and would use again 5/5!
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October 2023 by Justin Collin
This is a terrible place to rent a vehicle. I rented in August with this enterprise. The day I showed up and was given a vehicle I asked if there were any problems with the vehicle I should know about, and was told no. I then embarked on a road trip with this rental only to find out that I had brake issues with my vehicle. I called to inform this company about the issues only to get told there was nothing they could do due to they close at 12 ( Quebec city as I was driving to visit family) and that I'd have to wait until Monday at the location I was going to to have these issues fixed. I called Monday and 3 days later I had finally had them fix the brakes. Upon returning the vehicle I stated the issues and the lack of services, to which their employees and their manager agreed I was not going to pay anything due to the issues I experienced. Fast forward a month and now I am being charged for the full rental and no one is returning my phone calls nor can I contact the location. Recommendations go anywhere else! This location will rent a vehicle without ensuring the mechanical side of the rental is safe for their customers.Update: manager told us they would reimburse us, only to wait to weeks and now we are being ghosted. When I contact the company the "manager" always seems to be out of office. I never get a call back to fix the problem. NEVER RENT WITH THIS ENTERPRISE. GO ANYWHERE ELSE.
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September 2023 by Pauline Anunciacion
This enterprise is my go-to place to rent a car in downtown Montreal. I go here at least 4 times a year when I need a car for road trips. Enterprise website itself is very self-serve and straight forward. When I enter this shop, they already have all my details with the keys ready to go. They also call beforehand if there are issues with the renting and if I should arrive later instead (this only happens sparingly). Staff are very friendly, knowledgeable and remember me as a long-time customer. I have nothing but great service each time. The cars are always sparkling clean and smell good since they have a cleaning pit stop right at the parkade, so all cars come prepared and are never dirty. If I have questions on the final bill, they take the time to listen and understand or explain the root cause. Rental prices are very reasonable as well, if you have corporate discount codes.
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September 2023 by Yoga K
I rented the car in August 2023. The car rent came a bit later than the scheduled time due to logistic issue but Charaf and another person who were slim and tall, who was very pleasant to talk with (was it Anton? Pardon if I catch his name wrong) handled the situation professionally and I am fairly compensated. I highly appreciate their efforts and integrity. Really satisfied with the customer service and rental experience with Enterprise and will definitely come back and recommend this branch!
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September 2023 by Polina Kovalenko
They gave our car away without making a call to confirm if we still want it. We had 5 days trip and they just cut us off without offering other options. No upgrades or car transfers from other offices. We are really disappointed and will not be using this office services again.
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September 2023 by Sohail Ali Khan
This place is amazing if you want to rent a car. The staff there is really friendly and helpful. Special thanks to the manager there, Mr. Amine and his co worker Mr. Charaf. Must visit here of you want to rent a car in montreal or any nearby area.
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August 2023 by Waffa Charanek
We rented a vehicle for our 5 days in Montreal. The staff was attentive and helpful. We were in and out quickly. During our return we were assisted by Antoine (I believe that was his name - tall and slim). He was one of the most pleasant people we encountered in Montreal. I would recommend rentals from there and will definitely use them again the next time I am in the city. Thank you!!!
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August 2023 by Abdoulaziz Dia
Have been renting cars for years and numerous times in this agency. Excellent and efficient sercice coupled with great ambiance. Can only warmly thank Michel, Amin, Guillaume and Nefertiti for their wonderful client service and friendly welcome. Rates are commensurate to service quality.Would highly recommend this agency, you will love the customer experience.
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August 2023 by Seantastic Sean
Every time you reserve a car with Enterprise (a week in advance, 4 days, 2 days, etc.), you are guaranteed NOT to have a car when you show up. This has happened so often that I am not doing business with them anymore. But my partner continued, and reserved a car 4 days ago (@Guy st. Montreal), this morning she showed up and no cars available! She is loosing hundreds of dollar for non-refundable aquapark reservation/tickets she bought. You can't trust this company.Got a reply "Due to the nature of our business..." Well, due to the nature, you should have backup plans, buffers reserved, auto reimbursements of expenses that clients incurred. The agent should say sorry, we don't have a car, we will reimburse any losses, or I will contact my competitors to see if I can get you a car.
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June 2023 by Tereza S.
The most awful and the scariest experience that I had in my life!! They provided me a car which had had an accident before and damaged already. I believe they never even checked if the car is safe and secure to drive again. But the scariest part started when during the drive the car just switched off- like the car was not receiving energy! I completely lost control of the car no gas neither brakes were working! As I was approaching the intersection, my car luckily stopped due to the car in front me stopping as the light switched to red. The car in front of me took almost no damage, as I was thankfully at a speed of 20-25km/hr. Then I had to call towing service, because I was not able to start the car! No power at all!!! After all this horrible experience to apology was provided to me , they had contacted and got refunded from my insurance without my authorization!!! Someone should take the responsibility for the life and security of their customers!!
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June 2023 by Sébastien Sauvé
Update: I finally got to the Enterprise located at 1005 Guy St. in Montreal and learned why they couldn’t answer the phone. They were extremely busy all day. And that’s ok! The staff was absolutely fantastic, koodos to them. They let me in, were very patient, despite me being a bit angry, but it’s not their fault and they were great!!! So, thank you!!!!
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June 2023 by Sylvia Rowe
We rented a car from them June 6-9, 2023, while on vacation in Montreal. The car was available when we got there, so the only real wait was the time it took to process the rental. The rental cost was affordable, and I was pleased (and very lucky) that they could provide me with a GPS even though I didn't think to book one in advance. Great customer service from start to finish. Thanks again!
