-
February 2024 by Brittany H
Atrocious customer service from reception, makes sense because the owner is a raging jerk. Was sent here by insurance in September. Me and my husband have called over the 4 months to see if things are moving, each time being told they are waiting for 1 more part. We have been hung up on numerous times. Yesterday the story changed and we were told the file isn’t completed and we need an adjuster other than the one assigned by insurance, and that they can’t order ANY parts until then, even though they previously told us *multiple* times they had made orders on parts. We tried to explain our confusion and yelled at by the owner. Luckily I’ve immediately contacted my insurance to reassign us, as I do not trust the work of a place with customer service like that. I’ll also be contacting Fix Auto head office about this abhorrent behaviour since this is a chain. Truly if I could give -1 stars I would.
-
December 2023 by Eman Youssef
Waited over 5 months to fix my car then after having my car for 6 weeks, i got it half fixed and with more damages. They scratched my pumper and the back body after 6 weeks delays. My remote starter is not working and the front light is accumulated vapor.Terrible service.
-
December 2023 by James Hutchinson
Fantastic staff, they do quality work. They are way overbooked though. Nowhere to park, quite a bit of chaos in the yard. You can't be in a rush.
-
October 2023 by Dino De Luca
Brought my wife’s Volkswagen Tiguan after an accident that needed a lot of bodywork. Just picked up and it looks brand new! Gino was amazing, explained everything in detail as to what he had to do, had a loaner ready for us and was spot on his delivery date. Great service, would highly recommend to anyone in need of automotive bodywork.
-
August 2023 by C & E Informatique
best place to fix your car, staff is very knowledgeable and super fast service!
-
June 2023 by Guangjun Bai
The service is perfect, Abby is so patient and so nice and proactive. She helped me to contact the fourrier mucipal at 9405 st micheal to tow the car many times.
-
June 2023 by Sébastien Pazouki
My girlfriend came in today with my car to get a small dent repaired. I was parked yesterday and someone made a very small dent on my car when they opened their door. She got an estimation of 1400$ dollars cash and around 2000$ on card (by Gino Fuoco) to repait the hole door!! On her way back, she stopped at Automagic a bodyshop on Pierrefonds and they gave her an estimate of under 100$. I have an expensive car and I find it very unprofessional that they would try pulling our leg.Service: Body & Trim
-
April 2023 by amir hosein semsarzade
Poor customer service, they forgot to tighten the lower arm and when hitting the break the whole car was shaking, i called and they said it is the break that is seized and instead of asking to bring it back to check it out he told me to bring it to Your mechanic, again called them when i was at my mechanic to tell them about the bolt, they said they will call me the day after, nobody called, after a month they called about the 40$ ticket that i got when i had the curtesy car (i will pay when i get back the 287.44$ that i paid to fix their mistake) and called me “stupid” “the reason they didn’t call me back is that i had to run after them” also “i had to call insurance again because of their fault”. Videos are attached as a reference.They put safety of me and my family in danger and didn’t even apologized for their negligence.
-
March 2023 by Tifa Jackson-Somerville
Desjardins insurance referred us to this garage after we had the miserable experience of losing our pickup's catalytic converter to thieves.Gary and Joanne were amazingly helpful and friendly. They took care of everything and even had our truck back to us quicker than we expected.I would recommend doing business here to anyone; we could not have had a more positive outcome from a really unfortunate event.Thanks to the whole team at Fix Auto Pierrefonds. We're fans and customers for life!Service: Exhaust
-
March 2023 by Alison Bright
I was extremely happy with the service I was provided very friendly employees. Great courtesy car. Excellent job doneService: Body & Trim
-
February 2023 by Jason Draicchio
JoAnne was a pleasure to deal with as well a Sud!They’re work on the car looked just like new! Thank you! Highly recommended.Service: Body & Trim
-
January 2023 by Jenny
When owner insisted “courtesy service and excellent quality of work”, it meant, harassing customer by calling 5times in a row although I already said I am working and threatening customer to return the courtesy car within 24 hrs by insisting it’s his car otherwise they will charge me!”(they called me same day to pick up the car on Friday when they close 3pm and during the whole weekend and I was already out of town!)And excellent quality of work? Ignoring customer’s concerns about their poor job and it eventually jeopardized my safetyPolice pulled me over and notified me about my rear bumper condition as it shown on the picture!*****In conclusion, Don’t use here if you don’t want any headache and JEOPARDIZE your life! ***When i went to pick up the car after replacement of my rear bumper, I noticed that spoiler part is still shakingBut they said it’s normal and didn’t do anythingLess than a month, look at the photo!! It’s falling apartThey are not only being rude(long story but I already experienced harassment and threatening) but their performance is very very poorI never want to go back there and never recommend to anyone!!
-
December 2022 by Noah
When owner insisted “courtesy service and excellent quality of work”, it meant, harassing customer by calling 5times in a row although I already said I am working and threatening customer to return the courtesy car within 24 hrs by insisting it’s his car otherwise they will charge me!”(they called me same day to pick up the car on Friday when they close 3pm and during the whole weekend and I was already out of town!)And excellent quality of work? Ignoring customer’s concerns about their poor job and it eventually jeopardized my safetyPolice pulled me over and notified me about my rear bumper condition as it shown on the picture!*****In conclusion, Don’t use here if you don’t want any headache and JEOPARDIZE your life! ***When i went to pick up the car after replacement of my rear bumper, I noticed that spoiler part is still shakingBut they said it’s normal and didn’t do anythingLess than a month, look at the photo!! It’s falling apartThey are not only being rude(long story but I already experienced harassment and threatening) but their performance is very very poorI never want to go back there and never recommend to anyone!!
-
September 2022 by Stan F
Fix Auto Pierrefonds was awesome to deal with. Gary and staff were friendly and knowledgeable and provided me with all the info I needed for my repair job. The repair work was done in a timely manner and looked great. They answered all my questions quickly and professionally. My truck was returned fully washed inside and out, and looked amazing. My neighbor even asked my what I did to my truck that it looked so good! Thank you! Highly recommend.Service: Body & Trim
-
September 2022 by Alexandra Pennycook
Staff were friendly and professional. They did a terrific job on my car. I would highly recommend Fix Auto Pierrefonds.Service: Body & Trim
