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October 2023 by Camilo Gomez
Is permanently closed
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October 2023 by Sam Kane
Expensive and okay service
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September 2023 by Le Capitaine
Superb service from Mr. Ziad, fantastic, professional and very polite. I recommend it to everyone.
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September 2023 by Frederic Maslonka
If you want to pay a lot and be poorly served you are in the right place in this garage, bad atmosphere and pitiful welcome, the two technical advisors clearly do not want to work...last week I brought a flat wheel to repair, the The technical advisor didn't want to take the wheel from my trunk because he had back pain (this young guy is 30 years old I think, physically I mean ?) finally he called a mechanic to take the wheel from my trunk. I leave the wheel in the garage for the day after signing an agreement for around $100?….he calls me in the afternoon around 10 times leaving a message, I was in an appointment and couldn't pick up ...finally I go to the garage at the end of the day, it's on my way home in the evening, I almost get yelled at for not having picked up!!! Finally he tells me that the tire is irreparable and that we need to put a new one ☹️ so I understand that he is trying to sell me 2 tires because we will have to change both…I decide to get back on track and look elsewhere. I am disgusted with this technical advisor, it’s a shame for the Gravel group! And I say this more in relation to the very poor service because it is a company vehicle and therefore the company which pays for the maintenance of this vehicle.I will never set foot in this garage again!!! Oh yes last thing, I took my wheel to Auto-Fred, they repaired the tire the same day and it cost $23.5 (taxes included?)
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August 2023 by Danick Dupont
Probably one of the worst service in a dealership
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August 2023 by abraham stern
I have had the pleasure of visiting Gravel Decarie Chevrolet Buick GMC LTD. for three service appointments, and I must say, the experience has been nothing short of exceptional! Mr. Adam Malik and Mr. Ziad Mahroum are truly outstanding individuals who provided me with the best service possible.From the moment I stepped into the dealership, I was greeted warmly by Mr. Malik, who demonstrated a high level of professionalism and friendliness. He patiently listened to my concerns and made sure to address all of them with utmost care. Throughout the service process, Mr. Malik kept me informed, ensuring that I was aware of every step taken to maintain my vehicle in perfect condition.On the other hand, Mr. Ziad Mahroum's expertise was evident from the start. His technical knowledge and attention to detail were impressive, and I felt reassured knowing that my vehicle was in the hands of someone so competent. He skillfully handled the maintenance, and the results speak for themselves – my car is running flawlessly!Together, Mr. Adam Malik and Mr. Ziad Mahroum form an unbeatable team, and their dedication to providing top-notch customer service is commendable. The atmosphere at Gravel Decarie Chevrolet Buick GMC LTD. is welcoming and professional, thanks to their efforts.After my three service appointments, I can confidently say that I am completely satisfied with the level of care and attention my vehicle received. The staff at Gravel Decarie Chevrolet Buick GMC LTD. has earned my trust, and I will undoubtedly be returning for all my future automotive needs.I highly recommend Gravel Decarie Chevrolet Buick GMC LTD. to anyone seeking friendly and efficient service. If you have the opportunity, be sure to request Mr. Adam Malik and Mr. Ziad Mahroum – they are true professionals who will go above and beyond to ensure your satisfaction.Thank you, Gravel Decarie Chevrolet Buick GMC LTD., Mr. Adam Malik, and Mr. Ziad Mahroum, for making my experience a fantastic one!
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August 2023 by zahir adam
The spare parts department supposed to open at 8am, every time I arrive at 8am it is closed, when I asked them why it still not open? they tell me sorry the guy is probably stuck in a terrific. It happened to me three times in three days in row.Very terrible service!
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August 2023 by Anna Servellu
The staff before was very official and new what to do. When you change the old for the new you know what you lost but you never know what you get. If something is not broken then why change it. Very disappointed
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August 2023 by Arvinder Sachdeva
Hello I bought 2 suv from same salesperson because he is greatBoth times I had to other dealers to have service done with warranty because they don't honor it or ever call bManagers and management is the worstDont go there you will be disappointed ypu
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June 2023 by Claire
Worst service ever! My boyfriend has been waiting for a part for over 4 months. He has been getting the run around from staff and just flat out been lied to Got about 20 different excuses. They never follow up with him. He has to constantly check for updates. I would not recommend this place to anyone. Some of the worst customer service I've seen in my life.Heads up everyone. Don't waste your time or money here!
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June 2023 by Zayn Dicap
Adam the Service advisor is the best, really professional, quick to answer and know what he is talking about I do recommend Gravel Décarie for futur Customer’sThank you Adam !!!!
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May 2023 by J Jdp
Ziad provided excellent service. Overdelivered on time estimate too. Leo the driver was very cordial and professional too.
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April 2023 by Allan Rock
I recently had my car serviced at gravel auto where ziad was very helpful and went the extra mile to explain the required maintenance involved on my vehicle. Thank you so much
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January 2023 by Ian Demers
This dealership is nothing but a bunch of thieves! They sold me a certified used vehicle with hidden vices that rendered the vehicle inoperable 8 months its purchase!! 2 years, 6000$ of lawyers and a judgement in my favor later, they still refuse to even acknowledge the situation! Real bunch of Mc Assh**les!
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December 2022 by gal f
Worst customer service EVER!!!!Brought in the car to get serviced. I had to take an Uber back to the office because their shuttle service was only going to be back in an hour and a half.Only to find out that they could not service my car because “unfortunately all their certified technicians were sick with Covid”
