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November 2024 by Simon McKay
Ms. Lynne Nilgun Dakak! Thank you for alleviating my stress. If you were like me, and were worried about many years of unfiled taxes.... just take a breath and call her. Seriously. All is good now and she made sure that I was able to claim the maximum amount possible. Thank you!!!
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August 2024 by Aaraana
I sent my documents online and the lady refuses to look at them under the pretext that she does not want to use the platform to send the documents and prefers that I come in person even though there is no need!
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July 2024 by Sky Riverhawk
Inefficient, poor communication -overcharging for services rendered. I have been going here for yrs bc of convenience. My children and friends have done the same until this yr bc they changed their payment policy and fee structure. Everyone I know has left fir for other income tax providers bc they don't provide good service - not answering their calls, nor returning messages and keeping inconsistent hrs.
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July 2024 by Maxime D
Ms. Dakak is great. Thank you for the excellent service!
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May 2024 by Michelle Rivard
Terrible service and incompetent staff. After 2 months of waiting, my tax returns are not completed. Lots of errors to correct. Several trips to the office. I took them to an accountant who has to start all over again. That said, I demand reimbursement of $150.00 and $105.00 for the costs incurred to have them redone again. I hope to receive compensation quickly. Sincerely. Michelle Rivard. 289 Hamford Lachute Qc J8H3P3.
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May 2024 by C. M.
On April 17 at 4:00 p.m., I had scheduled an appointment at the H&R Block branch in Robert-Bourassa in Montreal. Everything was done through their website.
The day before, I received reminders by phone and text message to confirm the appointment for the next day. However, when I arrived at the scheduled time, the receptionist informed me that I did not have an appointment. Despite my proof of online application, the text reminder and the telephone reminder that she herself had sent me the day before, she seemed confused and told me that I had to wait.
After a good 15-20 minutes, a woman came to collect some printed documents and complained to me, a simple customer, that the customer before me had two tax returns to do, which was taking a lot of time, and that she wasn't sure she could see me. I find this unacceptable, because if I have an appointment at a certain time, I expect to be seen at that time.
The receptionist then suggested I go to another branch, which is incredibly disrespectful! This lacks seriousness and gives the impression of amateurism. Additionally, although I requested service in French, the receptionist only spoke to me in English.
In summary, the service was far from professional as I expected. It was a complete waste of time as I obviously decided to leave the premises. It was my first and last time at H&R Block.
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May 2024 by miville c
On April 17 at 4:00 p.m., I had scheduled an appointment at the H&R Block branch in Robert-Bourassa in Montreal. Everything was done through their website.The day before, I received reminders by phone and text message to confirm the appointment for the next day. However, when I arrived at the scheduled time, the receptionist informed me that I did not have an appointment. Despite my proof of online application, the text reminder and the telephone reminder that she herself had sent me the day before, she seemed confused and told me that I had to wait.After a good 15-20 minutes, a woman came to collect some printed documents and complained to me, a simple customer, that the customer before me had two tax returns to do, which was taking a lot of time, and that she wasn't sure she could see me. I find this unacceptable, because if I have an appointment at a certain time, I expect to be seen at that time.The receptionist then suggested I go to another branch, which is incredibly disrespectful! This lacks seriousness and gives the impression of amateurism. Additionally, although I requested service in French, the receptionist only spoke to me in English.In summary, the service was far from professional as I expected. It was a complete waste of time as I obviously decided to leave the premises. It was my first and last time at H&R Block.
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May 2024 by Marilou Paraire
Reception in English only, the lady refuses to speak French and criticizes us for not speaking English. Deplorable.
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May 2024 by HiRa
I would have given 0 Star if it was possible, PLEASE AVOID THIS BRANCH OF Robert Bourassa. They are extremely rude, unprofessional and give no advice and every time you set foot in their house you are charged even if to correct a mistake that they made.The only thing they do is fill out the tax form without any added value then they charge you the costs of an accounting service, it's shameful.I am extremely disappointed.
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May 2024 by Alter
Filed my tax return with Lyne Nilgun Dakak. Prompt and professional service!-Elias
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May 2024 by William
Thanks to Lyne Nilgun Dakak, very professional with quality service.
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April 2024 by Djakaridja (Djack)
I had a great experience with this agency. I was well received and served by Lyne. His expertise reassured me. My concerns were answered. I highly recommend it.
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April 2024 by Ash. B.
Jyothi filed my taxes. I think she did a fantastic job explaining everything to me.
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April 2024 by Djakaridja
I had a great experience with this agency. I was well received and served by Lyne. His expertise reassured me. My concerns were answered. I highly recommend it.
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April 2024 by luz Gutierrez
I would give it zero stars if it were possible, the poor service is so rude and unfriendly, that when you ask for more information they only tell you I don't know, see for yourself.
