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December 2023 by Bells Larsen
I would give 0 stars if I could. I’ve filed my taxes at this location twice and they sucked majorly both times. First, they filed my taxes wrong and now the CRA wants me to pay upwards of 2k. When I made an appointment to solve the problem(s), H&R Block didn’t know how to correct their own mistakes. Second, the accountant I hired asked me extremely invasive and inappropriate questions concerning my gender. Protect your money (and peace) and do not do your taxes here.**EDIT** I called the H&R Block's Canadian head office to get a refund. Eventually I got a call from a regional manager in Montreal. He implied that there must have been some kind of mistake on my part and used a condescending tone when speaking to me. He also kept reiterating that I should be "grateful" and "appreciative" for the fact that he was going to process a refund for me. I maintain... steer clear.
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November 2023 by Simon Fohn
It has been years now that Jyothi has been helping me with my taxes. She offers patience as well as an outstanding quality of service. I would recommend anyone to file their taxes with Jyothi if you are looking for an incredible tax accountant.
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September 2023 by Kalina Audette
have been attempting to contact for a revision on a filed document since febuary and no one will return my direct emails or calls :(
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July 2023 by akanksha cambala
WORST customer service possible. Right from the very first call to confirm the appointment, Alberta (the agent working that particular day) was EXTREMELY rude. I should've taken that as a sign but I thought she was the receptionist. Unfortunately, when I reached the office, I found out that she would be doing my taxes. I was already overwhelmed with the whole procedure and she made me even more nervous by saying that I had to owed a huge amount (WHICH I DIDN'T). Apart from that she kept accusing me of not "paying the government for what i earned" and when I wanted to leave, she said that I would have to pay the government regardless of whoever did my taxes. She did nothing about my tuition credits that I had and didn't know anything about the government benefits.Thankfully, i took a second opinion and realized that she was indeed very wrong, rude and very uninformed about her job.
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May 2023 by Umar k
Pretty expensive, no advice given when asked / questions were just brushed off. There’s no price range defined and they would only tell you the total when they are about to file your tax. The process was easy and took under 20mins.
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April 2023 by ilham Bea
I would like to send my appreciation to my H&R Block agent Lyne N. Dakak. My experience with her is always awesome. She's knowledgeable, very professional & organized, kind & reassuring. She takes extra steps to make you feel calm and will explain & answer all your questions. Other than her impressive experience, I appreciate her human approach to customer service. She truly understands that tax season is very stressful for a lot of people and therefore comes with a positive & helpful attitude. She's been my agent since 2015 and I don't want to deal with anyone else. I recommend her 100%. Thank you so much Lyne!
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April 2023 by Roukaya Ayoub
I was an international student and had to do my taxes for the last 6 years, it was incredibly overwhelming. Lyne Dakak was the person I saw and she helped me so much, she was patient and explained everything to me who has no knowledge of how to do taxes. I felt I was in very good hands with her and I am very happy with how everything turned out.
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April 2023 by Udhaya Raj
Trying for first and last time, infact I told all my friends to immediately cancel the appointment who were about to get their tax done with h&r, One of the worst experience especially Suzanne the receptionist OMG never seen such rude and useless person in a professional environment... I made a big Mistake doing taxes here. I didn't realize the reviews were all paid... what a waste of money and time. Guyz pls avoid them at any cost
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March 2023 by Katie Lefevre
I had the most horrific experience here with Lyne Dakak. She forgot to carry forward my unused tax credits for several years. Revenue QC called me to notify me of this. When I went in to see her about this, she accused me of making this up and even had the gaul to say "because you look like someone who would try to steal money from the government". I was wearing some skimpy clothing since it was a hot summer day, so maybe that was why she judged me by saying something like that. However, it's never acceptable to judge anyone this way based on how they look and dress. It was outrageous. I had to spend weeks fixing my tax situation on my own and then I had to report her rude and nasty behaviour to the head office in Calgary, AB. They were extremely apologetic. They were actually shocked and dismayed to be honest. They looked into the whole matter and indeed confirmed that she had made this error several years in a row. They refunded me completely for every year she had done my taxes and profusely apologized. They said they would speak to her about this rude and unacceptable behaviour. It was extremely demeaning and insulting. However, H&R head office dealt with it well and I still like H&R as a company because of that. I will just never go to see this specific tax clerk who treated me with such absolute disrespect. I would also highly caution anyone from receiving services from her as she showed me another side of herself as soon as I discovered she had made a mistake with my taxes. She carried herself with an absolute lack of professionalism in that moment, and truly behaved like a bully. It was an awful experience that I hope no one else has to go through.
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February 2023 by Eslam Esmailq
I made my tax report with Mrs Daqaq, she was very helpful, patient and understanding. This is the first time to declare income in Canada, very anxious about this, but she got me all through. Definitely would recommend.
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December 2022 by Xue
Superb and reliable tax services!As a foreigner, filing taxes correctly has been always a bit tricky to me. Ms. Lyne N. Dakak was very professional, kind and thoughtful - while filing my taxes, she patiently reviewed and explained everything with me and even offered me some extra help. (Thanks really much Lyne!) Very easy to make reservation; transparent with their service charges; smooth and safe during the whole process. Strongly recommend:)
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December 2022 by m haddadin
My experience with this branch has been absolutely amazing. As an international student and a new graduate with zero tax experience i had to file taxes for 7 years and honestly i was really worried.Thank god Ms Lyne Dakak was there. She made the entire process so seamless and she explained everything to me so clearly and professionally. All I had to do was give her my documents. I highly recommend any international student or young professional working in Montreal to go to this branch. Ms Dakak is very experienced in Canadian tax law and she is very professional. I will be going there for the next 10 years to file my taxes. Thank you!!
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December 2022 by Gianni Harb
My experience at this branch of H&R Block was top class. I highly recommend Lyne Dakak, as my knowledge of taxes was very limited and she helped me maximize by returns. She took the time to explain everything to me and answered all of my questions. Very friendly and definitely went the extra mile! I will be returning again next year.
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December 2022 by Jordan Foko Wa
Had a wonderful experience at H&R Block - 2001 Blvd Robert-Bourassa. Mrs. Lyne Dakak took time to explain to me how taxes works and explained to me my expected returns. She also strives to maximize our returns, and I appreciate that a lot. I always leave with a smile :)
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December 2022 by Berk Bozok
I had an absolutely amazing and professional experience there. As someone who is doing the taxes first time, Lyne Nilgun Dakak, took time explain all the details and steps and guided me to how tol resolve this. Without her guidance I would be lost within the taxes. I would like to return again next year and ask her help again. Thank you again Mrs. Dakak ?
