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February 2024 by Stephanie Boucher
Very stupid service
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February 2024 by Nick E.
Always a pleasure to visit Kaufmann de Suisse, Charles and the team are super friendly, knowledgeable and accommodating. Have worked eith them on my Patek journey over the past few years and couldn't be happier. A++ highly recommend!
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August 2023 by Jake Fletcher
Beautiful showroom, lots of interesting pieces you don't see every day.Peter and Charles are always very accommodating, they have taken detailed notes on pieces I have expressed interest in over the years.Peter has always taken great care of me, and I am looking forward to doing business at Kaufmann de Suisse for years to come.If you are in downtown Montreal it is definitely worth a visit!
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May 2023 by R.J. K
It’s become a strange state of affairs when most Patek dealers make you feel like a nuisance for making any inquiries ..So I cannot express enough how amazing the team at Kaufman de Suisse had been! Especially Alice (I almost don’t want to share the secret, but she deserves the recognition)This was a remote visit/email chain/purchase, with amazing response time and immediate answers.It was almost as if I entered a strange time warp where customer service was a priority again for a retailer! Who could have ever imagined that you’d have to go to Montréal to find friendly attentive service.. we must definitely be in an alternative reality ? ..But seriously, I look forward to dealing with them more in the future!(Addendum: out of curiosity, I read over the other reviews, and the ‘Negatives reviews’ and it is really a shame that everyone is given an equal voice - each negative was because KdS couldn’t give them a Patek Nautilus ?… One of the hottest, most difficult to get watches in the world, (even for authorized dealers ). This is a watch that retails for ~ 40k and resales for ~120k on the secondary market… this is like Giving a Bank a one star rating because when you walked in they didn’t hand you $80k for free...? You can safely ignore the negative reviews!
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April 2023 by 77 W
I recently had the pleasure of purchasing a Patek Philippe watch from Alice, and I cannot recommend highly enough. From the moment I walked into the store, I was struck by the warm welcome and knowledgeable assistance I received.Alice was incredibly patient and attentive to my needs, taking the time to understand my preferences and guiding me through the selection process with expertise and precision. She provided me with in-depth information about each watch and helped me choose the perfect one that suited my style and budget.In short, I highly recommend Alice and Kaufmann de Suisse Jewellers for anyone in the market for a Patek Philippe watch. Their commitment to customer service and expertise in the luxury watch industry are truly exceptional. Thank you for making my buying experience such a pleasure!！
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March 2023 by sheldon Resnick
I received exceptional service from Alice, the team understands the value of customer service.
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December 2022 by Chanvibol Khun
I had a wonderful experience shopping for my mom’s dream watch. Alice, John and Patrick were very friendly and made it an unforgetable experience. Thank you so much for getting my mom her dream watch just in time for Christmas and her wedding anniversary. I will definitely shop there again.
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August 2022 by simon demers
Excellent service.
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April 2022 by Patrick Gajos
An experience in pure professionalism and class. Alice spent countless hours over several months helping me find a piece, always patient, friendly and true to her word.Everything from first contact to walking out of the shop with the watch was incredible.I’m from Toronto and this will be my go-to watch retailer for life, even with the 600km separation from home.
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January 2022 by David Coulson
I visited the store in November to inquire about a watch's availability and place an order. The store was empty, yet neither of the employees offered more than an inquisitive stare when I first stepped in. Finally, I asked one of them about Nomos and the models available to see in store. The woman kindly let me see a few models, including some well above my budget. Here, I give them credit. Unfortunately, they did not have the model I wanted in shop, so I asked to see one with comparable measurements. The saleswoman could not answer basic questions (dial size, movement, etc.) and referred me to their website. I left my contact information and was promised a phone call with availability details in the next few days. After weeks with no call or e-mail, I heeded her advice and ordered from the brand's website. Needless to say, I imagined a very different experience buying my first luxury timepiece. For now, it seems snobbery still drives sales at brick and mortar jewellers.
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September 2021 by Rick True
Kauffman de Suisse have beautiful creations made by their own crafts people. Plus, they’re a Patek Philippe dealer. Can’t get finer than that. Family owned and totally professional.
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November 2020 by Ramzi Rajab
One of the best patek dealers. Although i didnt find what i am looking for. They were so welcoming and they spent a lot of time and effort to help and they know what they are doing. although i couldn't find what but they deserve to buy from them. Great experience and good chat. Will do it again for sure
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November 2020 by P A
Charles and his team are true professionals that care about their products and customers. I would highly recommend them. I personally will be purchasing from them in the years/decades to come.
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September 2020 by Wah! Potato
What can I say? I had visited Kaufmann jewellers many times and each time Charles the owner, Alice and Peter were super accommodating, and always offered me beverages. I first visited when starting my career 20 years ago (when I had very little) and I can tell you they treated me just as well back then as they do now!! Which is exactly their philosophy- to retain clients for life and not just a one time buy. Anyways Charles recently offered me a dream watch and an offer I couldn’t refuse so I entered the Thierry Stern empire. Let’s just say I hope Charles passes down his business to the next generation, just like the mantra of the little known watch brand they sell. Anyways all superlatives for KDS!!
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September 2020 by Lucas Niglio
We walked in that store and the salesman asked me what was I looking for. I said Patek Philippe Watches, he said good we have a few. When he asked me if I had one already and I said no I would like to see how they look before buying one he replied “maybe you can ask a friend that owns one..” so basically all of a sudden he didn’t have any at all.Very rude. I would not recommend this place at all. Shame on you for treating customers this way. I would rather go to Château d’Ivoire instead.
