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January 2024 by Yudi Di
Warning: Beware of subpar after-service.I bought a necklace in November for my mother. I gifted it to her on Christmas and she experienced immediate discomfort due to the pendant's sharpness. After the holidays, I visited the Eaton Center store, only to be redirected to the St. Laurent branch since it was past the exchange date, which I understood. I never asked for a refund neither an exchange, but a solution.At St. Laurent, I encountered rudeness; they offered a questionable fix to 'shave it down' for $15 and displayed dismissive behavior, I shared that I was worried as the stone was integrated in the fragile part, it would become loose, I asked if I could speak with the representative to understand how they would repair it.Not knowing I understood French they proceeded to communicate over the phone as shown in the screenshots. As you can see in the pictures they said the following:'Omg the relou' 'Yo I swear'.I am really shocked by the level of unprofessionalism and rudeness that they showed.Even when I communicated in my second language, French, they did not make any effort to explain how they would repair the necklace, My experience, coupled with other negative reviews, highlights their unreliable customer service. I hope that other customers have a better experience.Beware of poor after-sales service.I bought a necklace in November for my mother. I gave it to her for Christmas and she immediately felt discomfort from the sharpness of the pendant. After the holidays, I went to the Eaton Center store, but I was redirected to the Saint-Laurent branch because the exchange date had passed, which I understood. I never asked for a refund or exchange, but a solution.At St. Laurent, I encountered rudeness; they offered me a questionable solution for 15 dollars and demonstrated dismissive behavior; I said I was concerned as the stone was embedded in the fragile part it would come loose, and asked if I could speak to the rep as I would like to know how to do it. Not knowing that I understood French, they started communicating by phone, as shown in the screenshots. As you see in the pictures, they said: 'Omg stupid' 'Yo I swear'. I am so shocked by the unprofessionalism and rudeness.Even when I communicated in my second language, French, they made no effort to explain how they were going to repair the necklace. My experience, coupled with other negative reviews, highlights the unreliability of their customer service. I hope other customers will have a better experience.
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October 2023 by Mathieu Boulet
I bought a first silver ring which turned black on my finger. I was able to change it, but the second one gave me an allergic reaction (something that never happens to me with silver). To finally exchange it a third time, and this time it breaks after only a few months...So I go back to the store to be told that they can repair it, but at my expense.I left, leaving the ring with them, unsatisfied with their response. A nice $120 in the water.Perfect shop for low quality money…
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August 2023 by Abadhir Vanessa
Very beautiful jewelry.
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August 2023 by Maria Teresa Vasquez Bernard
Great store for everyday jewelry or something for a special occasion. The staff is very friendly and the store is conveniently located.
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April 2023 by ian macaulay
I've bought 2 items for myself and 1 gift, all silver. I wear mine everyday and they're still sparkling. Great quality and nice designs.
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April 2023 by karishma talreja
Gorgeous jewelry, great service and the store is pretty as well. This store has the most beautiful and unique pieces. This is my favourite spot for buying gifts for my girlfriends♥️
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March 2023 by Lucy Chai
Such cute stuff I wanted to buy all their jewelry! They also sell online thankfully for out of towners :)
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February 2023 by Jacob Lirette
Someone I know bought some earrings from Kemmi last year and later we found the exact same model on Aliexpress. We have later found a lot more of their necklaces, earrings and rings on Aliexpress. The owners claim they design the jewelry but I think they just do reselling. It is disappointing because Kemmi is selling their jewelry 8x times more than what they pay for it… I certainly won’t buy from them anymore.
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January 2023 by Vladimir Jacques
The clerk provided yesterday an honest and easy to do business assistance. I had a tight budget (given the current economic situation) and I never felt a judgement.
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December 2022 by Jennifer Roberge
I went in for a bra and panty set. They were very helpful recomending sizes and styles and had a very cute collection. Love my new items.
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November 2022 by Tanima Majumdar
This shop has become a special spot for me and my friends. The pieces are all unique and great quality. Every time we travel to Montréal we come here and pick a ring all together.
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October 2022 by Sarah Irving
This store is beautiful! The handmade jewelry is gorgeous and the staff are so friendly and helpful. I bought the cutest little stud earrings and am so excited to wear them every day.
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October 2022 by Anais Mondragon
Such a cute shop we visited while on a trip to Montreal! All the jewelry pieces are such high quality & oh so cute! The staff are so friendly and extremely helpful. My friends and I enjoyed this shopping experience so much & can’t wait to come back next time to pick up some more cute pieces! Thank you sooo much!
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August 2022 by Sanya Dalal
Bought 3 pairs of sterling silver hoops - very happy with the quality of my earrings (super easy to put on, feels secure when wearing them and very cute)! The employees were super helpful too!
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August 2022 by amara barner
every time I go into the store I am treated so kindly, and taken care of in the best of ways. trying on undergarments can be daunting, and they always make it a peaceful and supportive experience! highly recommend.