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February 2024 by Pooja Gurnani
Hello,Recently I have had a few concerns regarding a few repairs in my apartment and with one of my parcels.I would like to particularly mention two individuals namely Julian and Byron. These two individuals have been extremely helpful in not only coordinating but also overseeing that my concerns are taken care of.Byron helped me retrieve my parcel and Julian continues to help with the repairs in my apartment.Once again, thank you very much for your service. Appreciate all your help.Kind regards,Pooja Gurnani
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February 2024 by Dee Osas
Friendly staff!
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February 2024 by Nathalie Esposito
Had a wonderful experience with Lucas Gigot who helped coordinate our search for a flat for our daughter and her roommates who are students in Montreal. The search was a bit daunting as we are overseas but the process was made super efficient and plaisant by Lucas’ great work. Flats have amazing views and in a very convenient location.
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February 2024 by Xinyi Wang
Haven’t lived in the building yet but the process of visiting apartments and signing the lease is very smooth - Samuel is fast in responding and accurate in selecting the unit that fits my demand in terms of floor/views/ budget. Thank you Samuel!
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February 2024 by M
Reached out to LaCite for a 2 bedroom furnished unit. Was assisted by Samuel Cassie. He provided a very professional booking experience and helped us patiently and promptly every step of the way to get us exactly what we needed. The unit is beautiful, very satisfied.
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February 2024 by fin landais
Very good easy communication for the French that I am to take an apartment, Thanks to Lucas G for the helping hand!
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February 2024 by Claude Debus
Worst place for a student to live: drilling, hammering, etc all year long, very noisy poorly insulated buildings. VERY expensive for such old apartments and gloomy buildings. Do not be fooled by online fake reviews (many by friends/transients/local guides, not by permanent tenants). Frequent services outages (electricity, elevator, water, etc). Most businesses have left La Cite complex (McGill bookstore left, The Source moved away, Royal Bank closed their branch, gym shut down winter outdoor pool, medical clinic and other stores all gone). In other words, most of La Cite’s advertised "amenities" are gone. Talk to real permanent tenants of unfurnished units to learn the true facts, and avoid making the mistake of renting at La Cité.
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February 2024 by Jean Coetsee
Lucas Gigot has been a great help in the leasing process. He streamlined a process that is normally complex and time consuming for students who are new to montreal.
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February 2024 by Nejumal K.K
Lucas Gigot from the apartment staff has been incredibly helpful, making my experience as a tenant exceptionally smooth and fast. His prompt responses and efficient handling of matters have contributed to a positive living environment, and I highly appreciate his dedicated assistance.
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February 2024 by arqavan ravanbakhsh
This is a good and comfort apartment with great agents specifically Lucas, he’s really wonderful and helped me a lot.
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February 2024 by Harry Zhao
I have lived in LaCite for more than 3 years. It is one of the most convenient places to live for a McGill student. The service is sadly below expectations. They don't fulfill their promises when it comes to repairs and improvements. The building can be nasty since it's around half a century old. Infrastructure is outdated as well. I forgot to add that the constant constructions can start daily before 8 in the morning and span all the way throughout the day. Often, the water will be disabled and "if anyone use it, pay the damage yourself". The E building suffers from a severe package theft, while the management's great idea of showing that they care is to put up a sign saying "your package loss is NOT our responsibility". Despite that the owner try to respond in a nice way here in Google Maps, they really do not reply to our raised concerns.
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December 2023 by Dor Hsa
Why people with only 1 review on Google would rate this "so-called friendly" place 5 star recently?These were new comers who had good interaction with sales people. Then your troubles begin.When you point out various issues with 1 star review, Lacite will reply to you providing a contact to pretend there is someone to care for you.NO. You'll see the contact they gave you was the one you already have & never got answers from.And they gave you another contact who was complained about by other tenants below. Well what a LİE.Not trust worthy. Leaving customer service contact doesn't help them look better because you catch them lying and telling you they didn't know about the situation you mentioned (?!) And no answer for you anymore.If you are happy being pushed out of your condo every week - now every 3-4 days because of the fire alarms, this place is for you.People get disturbed during the day, in early morning, at midnight hearing these alarms go off and the employees of this LaCite will not answer calls or to questions when you need it.You will also see them complaining about bad situations at LaCite and you lost all interest living there. See a lot of reviewers pointing out the problems these old buildings and poor customer service incur?
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December 2023 by Yanwen Jiang
I had a great experience with Samuel during my application for a one-bedroom apartment at LaCite. He was very professional and prompt in processing my application and very helpful for my quries. Hope I will also have a nice experience after I move in.
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November 2023 by Omar Nabih
As long-standing tenants and loyal customers, having dealt with Oxford Properties since 2018, we expect to be treated with, talked to, and dealt with respect. In all of our time here at La Cite, we have never experienced such a chaotic chain of events, and we have never seen such events handled in such a poor manner.Recently, having begun a new lease at a different La Cite apartment, my roommate and I had discovered that the unit was suffering from water infiltration issues. We worked closely with the contacts that we had at La Cite, but they weren’t the right people to speak with in regards to resolving water infiltration issues, and they could only attempt to get us in touch with the right persons. This matter, which arose in the summer of this year, was not attended to by the appropriate members of staff until early November.We would specifically like to single out Laurent Ferrari, a Senior Property Manager at La Cite, who made it exceedingly hard to meet with him, and spoke to myself and my roommate in a manner that we can only describe as condescending, belittling, and outright disrespectful. As far as we are aware, like I previously stated, he is the Senior Property Manager and should be the one handling our case, and so meeting him to discuss this situation should not have been as hard as it was. When we did finally meet to speak with Mr. Ferrari, he was not cooperative in reaching an amicable solution and he was quite dismissive of anything we said to him. On top of that, our meeting was extremely rushed, and he was not prepared to give us a decent amount of time to discuss this issue that we had been dealing with since the summer. His actions portrayed to us, as tenants trying to discuss an issue, that our time was less valuable in comparison to his. We hope that this is not how Oxford Properties would like to reflect itself, for as of now, it is obvious that our needs as tenants at La Cite are not and will not be considered by Mr. Ferrari. Until our issue is resolved, our situation will most likely cost Oxford Properties significantly more money than the solutions that we attempted to propose to Mr. Ferrari during our rushed meeting.We hope to resolve this issue soon.
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November 2023 by Darren Gannon
We needed a place to stay for a couple months and found this building a perfect fit. The unit was well set up for an extended stay, clean and comfortable. The building was full of friendly staff and people. The location was perfect too, easy to walk anywhere downtown but easy access to transit if you needed it. Laundry room on site, close to groceries, lots of restaurants and shopping. Any questions we had our host Antoine was quick to respond to us. I would highly recommend this location and would stay here again for sure.
