-
February 2024 by Sea man
A friendly, warm and original shop, the diversity of products and works offered is great, personally I was able to find something to make gifts for the whole family!Great place to bring back beautiful and real memories!
-
January 2024 by Samuel Paul
I share my experience as a customer in order to really improve the service.It's a very nice store, I had spotted several items that I wanted to buy but I backed out because of the staff who didn't give me my space.As soon as I looked at something, I felt like someone was jumping on me to give me information about the product.It gave a feeling of oppression, intrusive; I would have preferred to be allowed to be observed and to request a sales representative myself, if necessary.I noticed that this was systematic with customers.I hope you will take my comment kindly in order to improve the customer experience.
-
January 2024 by André Bidegain
It's not a cheap store, and one of the ladies wasn't very welcoming, while the other was very helpful and friendly. The store is very pretty and has a vast collection of items. I hope she thrives.
-
November 2023 by Emilia Roa
I made a purchase in this store, when I got home and saw the hoddie with a yellow stain on one sleeve of the hoddie I stopped wanting to keep it, the next day I came up to say that I had changed my mind (going with a friend who lives in Montreal and speaks French) so that she could help me in the conversation, since I don't speak French and I speak very little English, the response of the lady who served us was very aggressive, my friend and I felt too attacked, she was very rude and told us that returns were not allowed for 25 years. Between the nerves and anxiety that the situation generated in me, I agreed to change it for another.Furthermore, he then gave me a paper where the taxes or anything does not appear, only the value of the hoddie. At home, already carefully reviewing their company policy, which is on the same website, it said: POLITIQUE D'EXPÉDITIONWe guarantee the satisfaction of our clients. If you are not satisfied with your purchase, an exchange for a valuable item or a refund is permissible. Or, return your items to your client. We accept the exchanges or refunds for a period of 15 days following the date. The article is returned to its original state, so it has its packaging or packaging. In the case it is échéant, we pourrions refuser a refund or an échange. We will contact you by courriel lorsque we will receive your shipment and treat your refund/change. The shipping charges are not subject to refunds.
-
November 2023 by maria antonia parra
The customer service is terrible, we had a very bad experience.
-
November 2023 by d _ g
Located in the Déjardins complex in Montreal. If you had to bring back just one souvenir from Quebec, this is really where you should buy it. You will bring back from your trip a real, authentic souvenir made by local artisans, not something made in China. In addition, the sellers are very welcoming and full of patience. There is something for all tastes and budgets.
-
November 2023 by Corinne Paquette
Great not so little shop for MTL and QC themed merch that’s not tacky or cheap. Also A+ customer service. Merci Martin! :-)
-
October 2023 by Nathalie Demazeux
Bravo pour l accueil dans votre magasin de Montréal . Gentillesse et disponibilité . Et bravo pour la qualité de vos produits de toute beauté
-
October 2023 by MDM
Unfriendly and rude staff that follow you like a hawk as if you are going to steal. Like the other reviewers experience these people are not helpful and nice.
-
August 2023 by Chris Yee
Great selection of t-shirts and unique gifts made by local artists. Friendly and attentive service too!
-
August 2023 by Pam Kaufman
If I could give 0 stars I would. Similar experience to other low star reviews - followed around the store and watched like a hawk as though they were expecting us to steal. The employee working took merchandise from me as soon as I selected it. Heard her scold another shopper for handling merchandise but there are no signs indicating things can only be touched by a store employee and to ask for assistance. If you want to run the business that way, fine, but you should disclose to shoppers as they enter what to expect instead of making them feel like criminals for wanting to purchase your products.
-
August 2023 by Susan Orlie
Very disappointed in this shop. I was looking for nice local items to bring a memento home from Montreal. Found the items in this store to be mostly blown glass (probably crafted by the owner), and a lot of not very special junk. On top of that, the sales girl behaved like we were about to do a smash and grab. She offended all of us.
-
June 2023 by Danielle Caron
Il y a de très jolis articles mais le service à la clientèle est définitivement à revoir ( c'est un euphémisme) !!!Je me suis sentie jugée et traitée comme une potentielle voleuse !Si ça n'avait été d'une entente préalable de groupe pour cet achat, JAMAIS je n'aurais acheté à cette boutique !!!
-
January 2023 by Peter Daffern
Delightful store specialising in unique artisan products from Quebec. Staff were attentive, friendly and helpful. I was beginning to despair that I would not find a truly authentic Quebec gift to take home to my wife, but this store completely allayed my fears (I could have filled a suitcase with beautiful gifts). I ended up purchasing some lovely hand crafted glass pieces which were well made and reasonably priced.
-
November 2022 by C.Y. Chen
J'ai vraiment bien aimer les arts ceramiques de madame Pauline Pelletier. Superbe beau avec mon magasin.
