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October 2024 by nakissa nassim
I’ve had a great experience in this location.Chris went beyond to help me,such a great customer service.I really appreciate it.
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October 2024 by MN
What an exceptional service I received today! I went to this location to buy pillows, a duvet and bedding sets. Marylen came to help me. She was so lovely. She gave me great recommendations and when an item was not on the shelf she would run to get it from the back. She made me feel very comfortable when I was taking time to decide. I also met Simon, her collegue, who also was very kind and always ready to help. I will be returning there for sure!
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October 2024 by Brittany Phillips
Ordered online. Delivered to wrong address
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October 2024 by Éric Fortin
Arrogant manager bordering on slobbering, I won't set foot there again. This banner has lost much of its luster, bankruptcy on the horizon...
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October 2024 by Freddy L
A disaster by ordering 2 items, the first does not arrive at the right address and the second is not the one ordered!!! Linen chest is unreachable as is its carrier.
Therefore, avoid for online orders
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September 2024 by Paulette Taillon
I always found what I was t there
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August 2024 by Frantz de GENDT
Magnificent boutique where fans of “Home Sweet Home” will undoubtedly find what they are looking for. Whether in tableware, bed linen, bathroom linen, decoration, everything is perfectly represented, with a range of choices that are both qualitative and very diverse at very affordable prices.
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August 2024 by Karen Petersen
I have visited this store 5 times in the last three years and every time, the cashier is surly. I suspect that staff is on commission and so they don’t want to be at the caisse. But something has to be done to instruct them on their affect and attitude with customers.
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June 2024 by Joe Loiselle
Refusing to take back my item, even though it is well within the return date… online customer service also refuses to answer my emails
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June 2024 by Elizabeth Martel
We were buying linen, the sales lady was kind and helpful, she spoke French and English and switched with us depending on what we spoke, she helped us with our choices, great sale today for bedding, 75% off, otherwise the store is pretty pricey but they have everything you need for the home.
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April 2024 by Dominique Major
Impeccable service from Daniela, courteous, honest, friendly and knowledgeable. Yacine, the manager was also very kind and polite without forgetting Noura, smiling and friendly.
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February 2024 by Marie Melki
Very good service despite a rather complex situationThanks to Marylène and Yacine
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January 2024 by 9876rickster
This comment is strictly addressed to the store manager. I have never seen a person so rude and condescending to their employee. While I was waiting on line to return, she was humiliating her employee who was doing her best to communicate with her colleague in English (her colleague only speaks English). Rather than being encouraging, she preferred to reprimand her employee for not speaking English better. Disgraceful behavior.
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January 2024 by Lisa N
Nice store but poor service. The “head saleswoman” approaches customers without even greeting them, saying things like “Does the gentleman here need help? » with a rather cold and unwelcoming tone. The minimum is to say hello to the customer, as a matter of politeness. Then, the other salespeople are nice but too intrusive. They insist on helping you even when you tell them you don't need it because they want you to give their name at checkout. We feel that the help from the salespeople is forced, which makes the service unnatural.
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January 2024 by Laura Lopez
The first time I went I loved the store, I bought a small item and returned the next day for a set of pots. The attention of the cashiers is questionable and far from being friendly. Even more the cashier who was there today in the Downtown store, Friday at 6.20 p.m, who told me that she did not have large bags to carry my item and continued with the next customer, so I was ignored. The item was so heavy, she didn't make the slightest effort to find a solution and didn't bring it close to me so I could pick it up, for which I had to figure out how to carry it on my own. I will not return or recommend the place, as there are minimal acts of courtesy that are worth more than a complete solution.
