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March 2024 by Cedric Poulin
Some of the worst customer service I have seen in my life.15 years ago, from them, I bought the best mattress I have ever had.At the time, excellent advisory service and an unparalleled experience.All the elements were there to repeat the experience with confidence (I thought).WHAT A DESAPPOINTMENT!!!!!I asked for the same mattress as back then and was told it was no longer available.So I was recommended a mattress, apparently of the same caliber.I had a firm mattress before and was offered the firmest mattress they had on the floor and told it was a semi-firm/firm and it was the firmest they had .They only take cash or Interac transfer payments, so no purchase protection with the credit card.They have invoices filled out by hand without numbering, which suggests fraud since they prefer to receive cash.When delivered, the mattress didn't even hold up on its own, it really saggy, it literally folded in half.Very surprising for an apparently pocket spring mattress.We slept comfortably for about 45-60 days before realizing we were sinking significantly into the top layer of foam.It was after these few weeks of dreams that the nightmare began.The nights became shorter and shorter, waking up with hips and shoulders crushed by the springs under the top layer of foam with intense pain and extreme fatigue.More than 3 emails and 5 calls and messages left unanswered (in addition to the angry tone of the advisors on the phone), it was after a threat to go to the Consumer Protection Office that I received a call from back.They explained to me that the sagging of the foam was normal.To accommodate me, I was suggested to take the mattress back to make adjustments (not guaranteed over time) for a return, adjustment and delivery fee of $500.We never wanted to honor the 90 day satisfaction guarantee because I was past the deadline when I finally spoke to them.So I refused and went with another company (Matelas Sélection) with which I had unparalleled service and exceptional mattress quality.Since then, I have been sleeping full nights and I can finally have restful sleep.Beware of this company.They will make you dream of a dream, but you will live a nightmare.
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March 2024 by Luc D'Astous
Pressure-free sales, easy purchase and customization, we received the mattress quickly
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February 2024 by Maryse Delage
2 mattress purchases in 12 years which are gone after 6 years of use. 2 times poor service from arrogant salespeople who don't listen to the customer's needs and talk endlessly over you repeating their "speach".My family has been buying mattresses from them for over 50 years! This is the last time!
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September 2023 by Marisa Pavan
Never again!!! Bought foam mattress that looked ragged after a year. Left amples message for owner and customer service and nobody called back. They do not honour their warranty nor have the courtesy to call a customer back…… horrible service!!!
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June 2023 by Diane St-Cyr
(Translated by Google) I regret not having read the comments before choosing Literie Provinciale. I bought a double mattress and 2 pillows. At first, there was a dimensional error in the manufacturing. I was delivered a queen and the delivery men left with it. Seller sent me 2 Queen pillows and not the right density instead of standard. At the moment, because my purchase is very recent, the mattress suits me. On the other hand, to have my mattress with the right size and the right pillows, I had to follow up very closely. I never had a call back. In my opinion, there is a big communication problem in the company and the after-sales follow-up is very poor. Whether the mattress will hold up remains to be seen.(Original)Je regrette de ne pas avoir lu les commentaires avant de choisir Literie Provinciale. J'ai acheté un matelas double et 2 oreillers. Dans un premiers temps, il y a eu une erreur de dimension dans la fabrication. On m'a livré un queen et les livreurs sont repartis avec. Le vendeur m'a envoyé 2 oreillers Queen et pas la bonne densité au lieu de standard. Pour le moment, parce que mon achat est très récent, le matelas me convient. Par contre, pour avoir mon matelas avec la bonne dimension et les bons oreillers, il m'a fallu faire un suivi très serré. Je n'avais jamais de retour d'appel. À mon avis, il y a un gros problème de communication dans l'entreprise et le suivi après vente est très médiocre. Reste à savoir si le matelas tiendra le coup.
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December 2022 by H T-L
Never again, I lost a lot of money whith them and I don't want a loose my precious time with this company, they didn't considiring the custumer. They take the money quickly and never call you back when they did a mistake. Need to buy somewhere else a new matress after two weeks. (Don't forget, look at the legals guarantees: consumer protection Qc )
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September 2022 by Simon Takerkart
Nous sommes vraiment content de notre achat. Ma conjointe est très difficile quant à ses goûts de matelas et nous avons réussi à trouver le meilleur choix. Luigi a su bien nous conseiller. Leur succursale offre une gamme de matelas très variés et nous avons pu tous les essayer.De plus, ils fabriquent leur matelas eux même d'où leur prix super abordable comparé aux autres magasins populaires de matelas.J'y rerournerai sans hésité, leur service a été rapide et efficace, ils ont su nous aider aussi par la suite.Je ne comprends pas les autres commentaires puisque nous avons eu un excellent service après vente.
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August 2022 by Joëlle Lépine
(Translated by Google) I advise you to call before going there. The opening hours on the Internet are wrong. It is listed there from 8 a.m. to 9 p.m. while they open at 10 a.m. Unfortunately, they lost customers...(Original)Je vous conseille d'appeler avant de vous rendre sur place. Les heures d'ouvertures sur Internet sont erroné. Il y est inscrit de 8h à 21h alors qu'ils ouvrent à 10h. Malheureusement, ils ont perdu des clients...
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August 2022 by Adam Corbin Courtier hypothécaire
(Translated by Google) Great service! It honors the warranty! It is clear that our next mattress we will still take it to this place! Thanks to M.Serge and M.Léo(Original)Super service ! Il respect la garantie ! Il est clair que notre prochain matelas nous allons encore le prendre a cette endroit ! Merci a M.Serge et M.Léo
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August 2022 by Eileen Cohen
Very disappointed . Very unhelpful. Bought a box spring and mattress. Box spring did not fit and the store would NOT take it back, no refund or credit . They offered to make a new one and recharge me again. Store policy never explained pre purchase as do other mattress stores. . Although I have an antique bed , I have purchased numerous box springs and mattress over the last 60 years and NEVER had this problem with any previous box springs. They take advantage of seniors especially women. Don't do business with them.
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April 2022 by Sylvain Gagne
(Translated by Google) Well used to date I can't wait to see the rest(Original)Bien servi a date j'ai hâte de voir la suite
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April 2022 by Simon T
(Translated by Google) We are really happy with our purchase. My spouse is very picky about her taste in mattresses and we managed to find the best choice. Luigi was able to advise us well. Their branch offers a wide variety of mattresses and we were able to try them all.In addition, they manufacture their own mattress hence their super affordable price compared to other popular mattress stores.I will return without hesitation, their service was fast and efficient, they were able to help us also afterwards.I don't understand the other comments since we had excellent after-sales service.(Original)Nous sommes vraiment content de notre achat. Ma conjointe est très difficile quant à ses goûts de matelas et nous avons réussi à trouver le meilleur choix. Luigi a su bien nous conseiller. Leur succursale offre une gamme de matelas très variés et nous avons pu tous les essayer.De plus, ils fabriquent leur matelas eux même d'où leur prix super abordable comparé aux autres magasins populaires de matelas.J'y rerournerai sans hésité, leur service a été rapide et efficace, ils ont su nous aider aussi par la suite.Je ne comprends pas les autres commentaires puisque nous avons eu un excellent service après vente.
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February 2022 by Gaetan Bellerose
(Translated by Google) I bought 2 mattresses for two different trailers. Impeccable and very comfortable custom-made mattresses.I bought one for home. Fast and eager service. I have always been very satisfied with this company. The owner's son looked after us and was very distinguished and knowledgeable.I highly recommend this business in my neighborhood.(Original)J'ai acheté 2 matelas pour deux roulottes différentes. Matelas faits sur mesure impeccables et très confortables.J'en ai acheté un pour la maison. Service rapide et empressé. J'ai toujours été très satisfait de cette entreprise. Le fils du proprio s'était occupé de nous et il était très distingué et compétent.Je recommande chaudement cette entreprise de mon quartier.
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January 2022 by Jonathan Jean
(Translated by Google) Very good service from jeans and top quality mattresses(Original)Très bon service de Jean et Matelas de qualité superieur
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January 2022 by Jovette Roy
(Translated by Google) Good service quality good price custom made mattress(Original)Bon service qualité bon prix matelas sur mesure
